Scammers and thieves.My mother was sold a 2018 Chevy
Scammers and thieves.
My mother was sold a 2018 Chevy Trax by sales manager Alberto Soto for $22,000 (price includes taxes and fees). She paid in c
Scammers and thieves.
My mother was sold a 2018 Chevy Trax by sales manager Alberto Soto for $22,000 (price includes taxes and fees). She paid in cash on the spot and drove the car off the lot that day.
While we waited for the title to be mailed to us, a process that she was informed of was set in motion at the time of purchase, we discovered that the vehicle has 2 safety recalls which she was not informed of prior to her giving cash to these people and the actual value of the car is 10,000 less than what she paid for.
Today I, her son, spoke to Albert Soto and informed him of this stating that we do not want the vehicle and since the contract was not fully consummated because we have yet to recieve the title and we paid directly with cash all before the dealer plates expired today Aug 31, 2021 the car should be taken back and the cash value should either be reimbursed or applied directly towards another car.
He refused saying that it's a done deal and then became condescending stating I was a spoiled kid who doesn't know what I'm talking about and that I should have the signer, my mom, present to even discuss this with me. Stop wasting his time, he told me.
So, I call her in and my father as well.
Upon waiting and while Soto continues to insult me for bothering him with this issue, my father discovers that the title is not even in Texas but in fact in New Mexico. This was after Mission Chevrolet and the Texas Department of Motor Vehicles contacted Casa KIA asking them where the title to this vehicle was.
When my mom and dad finally arrive, Alberto claims that we have no right or merit behind our complaint and the title will get to us whenever it does because of delays due to Covid19. We then ask for a copy of the receipt stating that the title was indeed actually on its way to which he dissappears for a good 20 minutes and returns with a document that he himself assures 3 times that it's the receipt we requested and the one we never received upon purchase of the vehicle.
He then has the audacity to use his veteran status as a means to condescend both myself again and now my mother and calls me a spoiled kid who has no right to stand up against my mom being actively fleeced right before our eyes and that my mother is ignorant to realities that only a War can give wisdom on.
The cherry on top was we went immediately afterwards down the street to Mission Chevrolet, present the document Alberto Soto gave to us not 15 minutes earlier, and were told that it actually wasn't the receipt for the title at all and that the financing department just sent the order for the title to be mailed at that moment when we left Casa KIA!
They stole our money, sold us a lemon, insulted us, misused and disrespected the US military's honor, and lied point blank to our faces knowing that after today they would no longer be truly liable for the vehicle because the dealer plates would expire. The contract is not even valid because it was filled on a form that clearly states "for credit use only" when we paid in cash and it states clearly on the document that its not valid until all documents are given to the respective parties involved ie the title. And then to discover that the document we required was not what it was after being sworn by this sales manager who backed his honor by the United States Armed Services is just despicable and disgusting.
By the way, the great thing about technology being readily available in our pockets is that one can record an entire conversation at the drop of a hat. I recorded the talk we had with Alberto so I can assure those concerned that my review is backed by evidence and I can also ensure Alberto Soto and Casa KIA are going to put their money where mouths are when they are going to be interviewed by the media and definitely when we see them in court.
Home of the Nice Guys, right? Stay tuned.