Casa Toyota

I purchased a brand-new Toyota Tundra from CASA Toyota for $76,000. Less than 50 days into ownership and with under 1,000 miles driven, this has been the most dishonest, frustrating, and unprofessional de for $76,000. Less than 50 days into ownership and with under 1,000 miles driven, this has been the most dishonest, frustrating, and unprofessional dealership experience I have ever endured. Here are the facts of how CASA Toyota operates: Undisclosed Cosmetic Damage & Negligence: Prior to my purchase, CASA Toyota had an aftermarket wrap and wheel/tire package installed on the truck. They removed the wrap before sale, but left clear adhesive residue smeared across large sections of the paint. Once dirt and road grime settled onto the truck, the full extent of the leftover adhesive became visible. Worse, multiple exterior trim pieces had been bent and improperly reinstalled. Refusal to Stand Behind Their Sale: When I brought the bent trim to their attention, repairs were delayed for weeks. Management admitted they refused to order the replacement trim pieces until the third-party wrap company compensated them first—forcing a paying customer who just bought a $76K vehicle to wait on their vendor dispute. Persistent Active Safety System Failures: Over 50% of the time I drive this truck, the dashboard lights up with critical safety faults: "Pre-collision system radar sensor blocked unavailable clean radar sensor" "LTA Unavailable" "Radar Cruise Control Unavailable See Owner's Manual" Ineffective Service & Dismissive Attitude: When the truck was finally taken in for trim replacement, the service department claimed they recalibrated the front radar sensor. Within three drives, the exact same system failures returned and continue to occur on more than half my drives. When notified, the dealership's dismissive response was that service already worked on it, but they "can get it fixed, or at least get with service to have them do what they know how to do." The Ultimate Insult ($21,000 Loss on a 50-Day-Old Truck): To resolve selling me a defective, damaged vehicle, CASA Toyota offered me a "trade allowance" of $55,000 toward another truck that actually works. Expecting a loyal customer to take a $21,000 financial hit on a brand-new vehicle with under 1,000 miles to fix problems caused by the dealership's own modifications is unconscionable. CASA Toyota delivered a compromised vehicle, dragged their feet on basic repairs, failed to address recurring safety sensor faults, and attempted to capitalize on their failure by lowballing my trade-in. Save yourself the headache, money, and stress: take your business to another dealership that respects its customers and stands behind what it sells. More

I absolutely regret ever stepping foot in Casa Auto Group. This place is nothing more than a scam. From the start, they misled me about the financing options, pretending like I was getting a good deal, Group. This place is nothing more than a scam. From the start, they misled me about the financing options, pretending like I was getting a good deal, only to realize later that I was trapped in a terrible loan with much worse terms than I was promised. But that’s not even the worst part. The car I bought was grossly overpriced, and it’s clear now that I was sold a vehicle that isn’t worth half of what I paid. I feel completely deceived and ripped off, and it’s infuriating to think that they’re likely doing this to countless other customers. Do yourself a favor and stay as far away from Casa Auto Group as possible. They’re a shady business that preys on unsuspecting buyers. I wouldn’t trust them to sell me a bicycle, let alone a car. Avoid this place at all costs. More

I purchased a vehicle and 3 months later it's having mechanical issues. I am not very happy. Still going on 4 months later nothing has been fixed. I purchase a vehicle from a dealership expecting a grea mechanical issues. I am not very happy. Still going on 4 months later nothing has been fixed. I purchase a vehicle from a dealership expecting a great vehicle with no issue especially after only 4 months after purchase. I hope this will be resolved if not lesson learned. More

bought a 2016 corolla on may 14 2024. for 17,000.00. after I arrived home i talked to dealership next day and said that the fender keeps popping out . they just said that it's just a clip for 17,000.00. after I arrived home i talked to dealership next day and said that the fender keeps popping out . they just said that it's just a clip but didn't offer to fix it. then i went to clean seats and was shocked.. the back seat cushion was animal stains the entire length. that explains why they put a seat cover on it so i wouldn't see it. after they got my money, refused to answer phone calls, answer email, or call back. paperwork is still a messed up.i am now driving on expired temp. plates. they don't know which dmv they mailed paperwork to. dmv is not happy either. copied my address wrong 4 times. finally had to send them a letter snail mail. they just don't listen or care. they have no bookkeeping dept. i even emailed them informing them that i was going to start giving bad reviews tomorrow. i got zero responce. never have i had such a horrible experience with an dealership in my 72 years on this planet. all the reviews on their website are like 5. on other websites they had 1 star. yelp shows all one star ratings. they didn't post my review either cause it was one star. buyer berware. I am still driving with expired temp plate on car i bought. this business is dishonest at best. buyer beware. More

Ivan Maxwell was very friendly and helpful. Made the process smooth and easy. Definitely recommend Made the process smooth and easy. Definitely recommend More