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Casey Chevrolet

Newport News, VA

4.5
1,172 Reviews
Welcome to Casey Chevrolet in Newport News, VA Since 1958, Casey Chevrolet has been your Newport News Chevrolet dealership, selling quality new or used cars, trucks, and SUVs while providing unparalleled service. Serving Hampton, Norfolk, and Virginia Beach, our outstanding sales staff is here to help you, not hassle you. We are conveniently located 1 mile south off exit 258A on I-64 at 11700 Jefferson Ave. Visit our hours and directions page and then come down and see us. We have the cars that Virginia Beach and Hampton Chevrolet shoppers are looking for; from the economical Cruze to the powerful Camaro and the plush Malibu. You can also see the Impala and Sonic. Chevrolet shoppers may prefer something bigger. The Equinox and Traverse drive like a sedan and have the room of an SUV. If you need something larger, the Tahoe and Suburban have you covered with seating for 9. Newport News Chevy truck shoppers need to see our large selection of Silverado 1500s. We're sure to have the features you're looking for. At Casey Newport News, we also have the Avalanche, Colorado and Silverado 2500HD. Our dealership offers a free quote online and we invite our Virginia Beach to Hampton drivers to contact us to schedule a test drive at Casey Chevrolet today! See Casey Chevrolet for all your service needs Regular maintenance can help keep your car, truck, or SUV in top shape for longer. Casey Chevrolet in Newport News, Virginia will take care of all your service needs with a smile. Our ASE certified technicians will change your oil, rotate your tires or take care of your scheduled maintenance and get you back on the road in no time. Hampton Chevrolet drivers can make an appointment, see our service specials and order parts online.
Contact Dealership

11700 Jefferson Avenue

Newport News, VA

23606

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Showing 1,172 reviews

July 30, 2016

Suburban purchase Everyone was wonderful getting us to our payment and we are thrilled with our purchase! We began looking on line and Mary introduced us to Sam. Sam wa More

by Thassan921
Recommend Dealer
Yes
Employees Worked With
Mary Farris, Craig Politte, Sam Opara
Aug 01, 2016 -

Casey Chevrolet responded

We are so happy to hear that Mary, Sam, and Craig were able to get you into your new Suburban. Our goal at Casey Chevrolet is to provide you with excellent customer service from start to finish during your car buying experience. We hope you enjoy your new Suburban and please let us know if there is anything we can help with in the future!

Aug 01, 2016 -

Casey Chevrolet responded

Thank you for the review! We are ecstatic to hear that we could get you in the vehicle that you wanted and that we could work out a payment plan that fit your needs. Customer satisfaction is always our goal and being able to do that here is great. If you have any questions or concerns please do not hesitate to give us a call. Thank you for your time and have a great day!

July 28, 2016

No Customer Service Skills My car was worked on and now its not starting ?? Stranded with 4 kids in 100 degree weather with no customer service in sight FRUSTRATED! More

by Stranded In Newport News
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ciera, William Rodgers III
Jul 29, 2016 -

Casey Chevrolet responded

Thank you for sharing your comments. It is unfortunate you are not completely satisfied with the level of service you have been receiving from our dealership. We have been, and always will be, completely dedicated to our customers and their complete satisfaction. As per the agreement with purchasing your vehicle, it was shut off due to late payment. We understand your frustrations with this matter, and we apologize for any inconvenience you may have experienced. Here at Casey Chevrolet, we are dedicated to making sure each and every customer we work with are treated with the professional and courteous service they deserve. However, we do not tolerate vulgar and sociably unacceptable language, or physical threats, towards our employees. We appreciate your current willingness to work calmly with our Service Manager on helping take care of your inspection and battery issues under your warranty, and we know that Rick is working hard to assist you. We truly do appreciate your business, and hope to restore your confidence in our dealership and our team.

July 06, 2016

Excellent Customer Service My experience at Casey buying my first ever brand new Chevy Silverado 1500 was an absolute joy. Mary Farris was my initial point of contact and she More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Farris, Scott Gregoire, Richard Pelczarski
Jul 06, 2016 -

Casey Chevrolet responded

Thank you for the review Lisa! We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. We are also happy to hear that we could get you in a brand new Chevy Silverado 1500. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

July 02, 2016

Keith, Rick and Scott were all amazing I just recently purchased a Chevy Silverado 1500 and Rick and Keith were the two associates who helped me. Rick worked exceptionally hard to make sure More

by Snyper09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Gregoire, Richard Pelczarski, Keith Taylor
Jul 05, 2016 -

Casey Chevrolet responded

That is absolutely wonderful to hear! We are thrilled Scott, Rick and Keith all went well above and beyond to make sure your entire buying experience had you driving away completely satisfied. Our team really does their bet to make sure our customers find the perfect vehicle for them at deals that almost seem too good to be true. We truly appreciate your business, and please do not hesitate to let us know if there is anything more we can do for you. Enjoy your new Silverado, and have a fantastic day!

June 16, 2016

Great Service Experience Recently needed tires. They kept their word to "Meet or beat any advertised price" Staff was incredible! I doubt many people enjoy a visit to a dealer More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Vaughan
Jun 16, 2016 -

Casey Chevrolet responded

Thank you for the review Denise! We are glad that we could provide you a 5 star worthy service and that we could make the whole process enjoyable. We hope to be able to make all your visits as amazing as this one because customer satisfaction is our goal. Thank you for your time and have a great day!

May 23, 2016

You guys are awesome! My experience at Casey Chevy was nothing short of amazing! All of the salesmen are great, but Jamel Tirado was the best. He kept me updated with every More

by Tishera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamel Tirado
May 24, 2016 -

Casey Chevrolet responded

Thank you so much for taking the time to share your great feedback, Tishera! We are thrilled Jamel and the rest of our team was able to make your visit to our dealership nothing short of amazing. We completely understand how stressful and tedious the buying process can be. Our team takes great pride in making the entire process smooth, effortless and fun. We truly appreciate your business and recommendation. Please let us know if you need anything else. Enjoy your new Chevy, and have a fantastic day!

May 20, 2016

My new vehicle I went to Casey Chevy thinking I wasn't going to be able to get a van but my salesman Mr. Micheal Morgan -Towe helped me. He was very professional and More

by Tangee78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micheal Morgan-Towe
May 20, 2016 -

Casey Chevrolet responded

Thank you for the review Tangee! We are happy to hear that we could help you in finding the right vehicle for you and your family. We are also glad to hear that we could provide you with a 5 star worthy service. Customer satisfaction is our goal and we are glad we could do that here. We hope to see you in the future for any of your automotive needs. Thank you for your time and have a great day!

April 17, 2016

poor communication Did online credit app and trade in value on car granted i have problem credit but not i person called me or emailed guess waste of there time since th More

by crabbdownunder
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
N/A
May 02, 2016 -

Casey Chevrolet responded

Thank you for sharing your comments, Steve. Here at Casey Chevrolet, we want everyone who comes to visit feel like they are receiving the absolute best service they deserve. Whether it is their first time stepping on our lot, or a long time customer who we know well, our goal is to make everyone feel truly welcome. Whatever their credit status may be, we take great pride in doing all we can to help our customers find the perfect vehicle that fits their wants and needs at a price that works best for them. We would like to speak with you further about this issue. Please contact Craig Politte at 757-591-1100 at your earliest convenience. We look forward to speaking with you, and having the chance to earn your business.

February 22, 2016

Corvette Tow My car was towed to the dealership because I could not start it; failure to recognize the key(Fob) being present. The doors would not open, when they More

by cheryll.holmesmcknight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Vaughan
Mar 02, 2016 -

Casey Chevrolet responded

Cheryll, thank you for taking the time to share your comments. It is always our top priority here at Casey Chevrolet to provide our customers with the courteous and effective service they deserve every time they drive onto our lot. You are correct, your vehicle would not start initially due to your vehicle’s dead battery. We have corrected this issue by replacing the battery in your vehicle, as well as addressing an open recall on your vehicle. If it still an issue, we are more than happy to look at it again for you. As for any odors in your vehicle, we are more than happy to remove that for you as well. We are taking your feedback very seriously, and our Service Manager, Rick Milton, will be reaching out to you shortly to discuss these matters further. We truly do appreciate your business, and are looking forward to speaking with you soon.

February 19, 2016

Maada was great! :) My experience was amazing! Maada was so helpful and very patient with me with the process of purchasing my first vehicle, couldn't have asked for a be More

by Cwaaga16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maada Keili
Feb 19, 2016 -

Casey Chevrolet responded

Thanks for the review! We appreciate the feedback and plan on using it to better the experience for all of our customers. Feel free to come back for any of your automotive needs and have a great day.

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