I have never been treated like a car dealership didn't want to sell me a vehicle. I found a vehicle through car gurus at this dealership in Newport News, VA. I live in Richmond, VA about an hour away, so I called a week before and made an appointment to see it the following weekend. The car was listed around $21,500 the day I made the appointment so when I was alerted through email that the price dropped to $19,170 the next day, I called and placed a $500 deposit to hold the vehicle. I also called to verify that I could pay with a personal check because I would not need financing. I arrived about 30 min early to my appointment to find the vehicle was filthy with dirt on it and in the interior. There was a pretty good size dent on the trunk and it was a large cigarette burn in the roof of the vehicle. Also, the car was never cleaned, they had a week to get it ready for me, the buyer, but chose not to. So Howard, who was very accommodating and polite, went to get the manager, Tommy Malone, to look at the dirty interior and the dent on the trunk. He immediately told me the car was marked well below the market price and he would do nothing about the dent or the filthy interior, except get it cleaned while I did my paper work. He was very rude and said he was ready to sell the vehicle to auction and wash his hands with it. At this point I just asked for my deposit back. He said okay and stormed in the office, and did not even hold the door for me to come in behind him. I was never asked if I wanted to see any other vehicles, which I was also interested in a Honda Pilot but because of Tommy Malone's poor customer service skills and terrible attitude I would not do business with them. I have never been treated this way in my 3 previous times buying a vehicle. I felt extremely disrespected and disappointed.