Back

Casey Honda

Newport News, VA

4.6
743 Reviews
At Casey Honda, we offer extensive inventory of Honda cars, trucks, and SUV's, including the Honda Civic, Accord, CR-V, Pilot and Odyssey. We carry the most new Hondas on the Peninsula and we work hard to get you into the vehicle you have always wanted. That new Honda is waiting for you and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. Our dealership is conveniently located just 3 miles west of the Newport News/Williamsburg Airport. We have over 500 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer our Casey Carefree Guarantee with your purchase so you know you will be covered. You can trust you and your vehicle will be taken care of at Casey Honda. Our primary concern is the satisfaction of our customers. Our online showroom was created to enhance the buying experience for each and every one of our customers. If you have any questions, please feel free to contact us or call one of our Online Team Members at 757-643-7201.
Contact Dealership

12943 Jefferson Ave

Newport News, VA

23608

Directions

By Type

Showing 743 reviews

May 31, 2017

Excellent service Collette is such a breathe of fresh air , she make sure she give you her total self at making everything satisfactory to you. She work so hard to acco More

by Hondav6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
May 31, 2017 -

Casey Honda responded

Thank you for the glowing review. We are ecstatic to hear Collette was able to provide you with an outstanding 5 star worthy service. We appreciate that you recognized our associate's hard work and dedication to providing quality customer service. Customer satisfaction is our goal and we do whatever we can to go above and beyond to assure that happens. Again, thank you for taking the time to leave us a review and for your continued business. We look forward to serving you in the future for your next automotive needs. Have a great day!

May 28, 2017

good service Loan very helpful with service Loan was friendly and very helpful with service.Had recall on air bag fied.was in and out in record time.Thankyou Stephen DixonHave a good day More

by Stephen Dixon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Loan Pham
May 30, 2017 -

Casey Honda responded

Stephen, thank you for the amazing 5-star review. We truly appreciate you taking the time to acknowledge Loan's hard work and commitment to providing excellent customer service that is fast and friendly. Thank you again for the great review and we look forward to serving you again on your next visit. We hope you have a wonderful day.

May 28, 2017

Best advisor ever!!! I always schedule my service at Casey Honda because of the expertise that Don Matel has. He's super patient and explains what my vehicle needs. I appr More

by Arise2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
May 30, 2017 -

Casey Honda responded

Thank you for recognizing Don's hard work and commitment to providing excellent customer service. We are glad to hear from a loyal Honda owner and Casey Honda customer about how satisfied they are with our services. When you are ready, our team would be more than happy to assist you with your next Honda purchase. We appreciate your feedback and look forward to serving you on your next service visits. Have a great day!

May 26, 2017

Service appointment My service representative Don Matol is always very polite and helpful and takes the time to explain what he's going to have service guys do. He tak a More

by ML1962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol, Seth Garcia
May 30, 2017 -

Casey Honda responded

Thank you for the amazing review and for recognizing Don's commitment to a quick, friendly, and knowledgeable customer service experience. Customer satisfaction is very important to us and we strive to ensure that our customers walk away happy each time. Thank you for taking the time to leave us a review and we truly appreciate your continued business. We look forward to seeing you on your next service visit. Have a wonderful day.

May 26, 2017

Mileage Maintenance & Wheel Alignment Collette was very efficient determining service I needed by reviewing my history, Collette called for authorization of additional work needed and to More

by OldCar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
May 30, 2017 -

Casey Honda responded

Thank you for the glowing review. We are ecstatic to hear Collette was able to provide you with outstanding service. We appreciate that you recognized our associate's hard work and dedication to providing quality customer service. Customer satisfaction is our goal and we do whatever we can to go above and beyond to assure that. Again, thank you for taking the time to leave us a review and for your continued business. We look forward to serving you in the future for your next automotive needs. Have a great day!

May 25, 2017

EMERGENCY BATTERY REPLACEMENT Loan Pham did excellent work in handling my emergency appointment, replacement of my 2013 Pilot's battery. See also had a service recall done . I ha More

by vince
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Loan Pham
May 26, 2017 -

Casey Honda responded

Vince, thank you for your positive review. We truly appreciate you taking the time to acknowledge Loan's hard work and commitment to providing excellent customer service. Our associates try to take initiative when it comes to service and repairs to ensure that your vehicle is always up-to-date on all its required recalls/replacements. Our service center prides itself on reaching its customer satisfaction goals and we are happy you were pleased with your service. We look forward to serving you again on your next visit. We hope you have a wonderful day.

May 22, 2017

Customer care experience Very pleased with the service last week. Don Matol always provides excellent service. He is a definite asset to your dealership. I always feel blessed More

by Honda lover
Recommend Dealer
Yes
Employees Worked With
Don Matol
May 23, 2017 -

Casey Honda responded

Thank you for your 5-star review. We agree that Don is a great asset to our team and we appreciate that you acknowledged his hard work and commitment to providing quality service to our customers. Again, thank you for your feedback and continued business. We look forward to assisting you on your next visit. We hope you have a great day.

May 21, 2017

Great customer service and information Outstanding customer service every time I have a problem with my vehicle. The staff always help me with transportation if i have to leave my vehicle More

by Shane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol, Collette Stevens, Loan Pham
May 22, 2017 -

Casey Honda responded

Shane. thank you for the glowing 5-star review. We are pleased to hear that you continue to receive outstanding service from our staff each time you come in. As part of our commitment to customer satisfaction, our associates ensure that you are taken care of and are kept well informed during each service visit. Thank you for choosing Casey Honda for your automotive needs. We appreciate your continued business and look forward to your next scheduled service appointment. Have a wonderful day.

May 19, 2017

Once again, great service! Just had another great trip to Casey Honda Service on Jefferson Avenue! Collette was her usual bouyant self, answering all my questions and taking ca More

by Grammy3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
May 19, 2017 -

Casey Honda responded

Thank you for the glowing review. We are ecstatic to hear Collette was able to provide you with amazing 5-star service yet again! We appreciate you recognizing her for all her hard work. She is always happy to answer questions and loves taking great care of our customers because customer satisfaction is always one of our primary goals to meet every day. Again, thank you for taking the time to leave us a review and for your continued business. We look forward to serving you in the future for your next automotive needs. Have a great day!

May 19, 2017

Cleaned headlights Don is very polite and courteous whenever I bring my car in. He makes me feel special and I am the only person he has to deal with at the time. I More

by Glenna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Matol, Michael Graham
May 19, 2017 -

Casey Honda responded

Gienna, thank you for the outstanding 5-star review and for recognizing Don's commitment to great customer service. Customer satisfaction is very important to us and Don always works hard to ensure that our customers walk away feeling special and happy each time. Thank you for taking the time to leave us a review and we truly appreciate your continued business. We look forward to seeing you on your next service appointment. Have a wonderful day.

...
25
...