Casey Honda

My Family and I would like to take this opportunity to say a very BIG Thank You to Pascal. His honesty, thoughtfulness, great customer service and overall wonderful experience was top notch. We have nev say a very BIG Thank You to Pascal. His honesty, thoughtfulness, great customer service and overall wonderful experience was top notch. We have never been so satisfied to a purchase of anything until now. We have told everyone that we come in contact with where we purchased our vechile and just who to deal with when they go. Every encouter we had with the Casey Team and Pascal went just as Pascal told us it would. I don't know how many times we can say Thank you......It is not enough for the service that was provided to me and my family. Pascal should be commended for his excellent customer service, friendliness towards his customers, honesty of how the process goes and he is an overall good guys. Again Thank you Thank you Thank you....We will be back for a truck for my husband. Thank you, The Haynes Family More

I had a 2011 Honda Accord I had bought used from a Honda competitor and it was totaled due to flooding. After this happened I went back to the dealer I had bought the Honda from and inquired about a new Hon competitor and it was totaled due to flooding. After this happened I went back to the dealer I had bought the Honda from and inquired about a new Honda and did not feel comfortable with the dealership. So, I decided to E-mail Casey Honda for a price comparsion. I received a prompt response from Casey (Mark Bowles) and was treated very good. So I decided to buy the car from Casey Honda. More

As a Honda lover, I find it extremely disappointing that Honda continues to sanction these crooks. Even if you manage to work out a good deal with them, if you get a loan with their financing company (Auto Honda continues to sanction these crooks. Even if you manage to work out a good deal with them, if you get a loan with their financing company (Auto Credit of Virginia)they will tack a bunch of useless and expensive items onto your original loan amount and tell you they are necessary. Auto Credit of Virginia has the worst customer service of any financial organization I've ever seen. They could care less if you pay on time for years. If you get into trouble and need extra time to pay, they will threaten you with repossession after a few weeks! I will not take my car to Casey Honda for servicing, even though they tacked on a service arrangement for the entire life of my car loan and told me I would not be able to get the loan unless I agreed to pay it. The one time I did allow the service department to touch my car was enough to tell me they are sloppy and uncaring. They damaged my car in the process of installing (incorrectly I might add) a piece of equipment they demanded I put in my car that prevents me from being able to drive if I am 1 day late on my car loan, and no one bothered to tell me that would be necessary until I had signed the agreement. For a major auto dealership, they operate like one of those fly-by-night used car lots you see across the street from bus stations. More

My wife and I were in the market for a new Honda van in July/Aug 2011. We have owned a Honda CRV since 2002 and it would no longer support our growing family. Over the past few years this dealer serviced o July/Aug 2011. We have owned a Honda CRV since 2002 and it would no longer support our growing family. Over the past few years this dealer serviced our CRV and I had no complaints and I wanted to buy a van from them; close to our house. We had done our research on the particular model and knew exactly how much we were willing to pay (within reason). Additionally, that week we had test drove the van in two different locations and received quotes from different dealers; however we wanted to buy from Casey. After talking with the salesman and going through the whole spill we advised him that we were not in any hurry for the van, needed it in November, it was July/August and we were not opposed to ordering or waiting. He advised us that their dealership was the only one on the peninsula that had the van we wanted...? Really, we just test drove 2 and have seen over 15 that week at dealerships. I advised him his computer system was incorrect; he stated that it was not. The first negotiation the dealer actually placed in front of my face a price that was $5K over the sticker price, yes $5K! My wife was in shock and got up and walked out. I offered the dealer a written price quote from another dealer to see if he could match it. He went to see the "boss" came back with a offer $1K below the original. I thought that maybe I was on a television show at this point. I told the dealer that I would pay $1K over the price quote from the dealer quote in Richmond. He returned from the "boss" with bad news of course. I was so insulted that I know longer do business with this dealership at all! When people ask me about my new Honda I highly recommend MECHANICSVILLE HONDA in RICHMOND and advise them of the crooks at Casey. Yes, we drove one hour north to purchase our new Honda and we drive one hour north to have our oil changed as well! More

Mark Bowles is the most honest, forth coming, and hard working salesman I have ever met. He is extremely knowledgable of the product and services available. I highly recommend Mark and Casey. working salesman I have ever met. He is extremely knowledgable of the product and services available. I highly recommend Mark and Casey. More

Mark made the process seamless. After I made the commitment to buy from Casey Honda, he did everything in his power to make it as easy on me as possible, even when dealing with other customers, he m commitment to buy from Casey Honda, he did everything in his power to make it as easy on me as possible, even when dealing with other customers, he made me and my wife feel like we were exclusive clients. The offer I received on my truck was exactly what I was expecting. His background set him apart. He was very informative and straight forward and made the whole experience as easy as possible. More

My husband and I have been looking for a lower-mileage Mazda MPV minivan. About a week ago I saw one online at this dealership. I called to get the history on the van (I think the person I spoke to was Rh Mazda MPV minivan. About a week ago I saw one online at this dealership. I called to get the history on the van (I think the person I spoke to was Rhonda). Some things came up and we did not act further at that time. A week later I saw that the van had been listed on Craigslist. Since it was still available we decided to go see it at that point. My husband called and spoke with Tiffany, asked her some further questions, confirmed details of warranty, etc. He spoke with her twice before we left our house that evening to view the van. We live in Great Bridge and drove an hour to this dealership in Newport News with our 4 year old son. While still on our way, we spoke to Tiffany a third time, to clarify the directions. Upon our arrival, Tiffany wanted to ask us questions about what we were looking for in a vehicle, and wanted to show us some other models. When we made it clear we first wanted to see the MPV, we were told that it was being "serviced" and indicated it would be there soon. So we sat and answered more questions about our needs/wants in a vehicle, during which it was eventually disclosed to us that the van we had driven an hour to see would not be there that evening, that the garage it was at was closed for the night. Talk about a COMPLETE lack of respect for our time. There were so many opportunities along the way to let us know that the car was not on the lot to be seen. We have no idea why a van they'd had for at least a week was suddenly in the shop in the first place, as it had already supposedly passed a rigorous inspection etc! This place was a major disappointment. More