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Casey Honda - Service Center

Newport News, VA

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454 Reviews

454 Reviews of Casey Honda - Service Center

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July 14, 2016

State Inspection for my "1998" Honda Accord I keep returning for my Honda needs due to the fact that I know I'm going to receive a more than satisfactory experience because of Don Matol! He alw More

by runner,slow
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Jul 14, 2016 -

Casey Honda responded

Thank you for the review. We are glad that we have someone on our team that makes the service experience one of a kind and worthy of coming back to continuously. We care for our customers and will do whatever we can to make sure they leave feeling satisfied with their visit. We hope to continue to see you in the future. Thank you for your time and have a wonderful day!

July 14, 2016

Time well spent Brought my 2010 Civic in for the State Inspection. As usual that service was completed in a timely manner, and the information provided on the status More

by portside
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Jul 15, 2016 -

Casey Honda responded

Thank you for the review! We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. If you have any automotive needs in the future it would be our pleasure to help. Thank you for your time and have a great day!

July 07, 2016

timely professional service I had a 0730 service appt with Don Matol and arrived about 0715. Don took me right away, fielded the scope of work and one concern and I was able to More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Jul 07, 2016 -

Casey Honda responded

Thank you for the great review Larry! We are ecstatic to hear that we could provide you with a 5 star worthy service and that we could make your entire experience one of a kind. We care for our customers and only want the best for them, once again we are truly happy you enjoyed your service and we hope to be able to do so for many years to come. Thank you for your time and we hope you have a great day!

July 07, 2016

Great service I have taken many cars to this dealership and the best part of our experience is always Don Matol the service writer. He is always very courteous, he More

by mommaperry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Jul 07, 2016 -

Casey Honda responded

Thank you for the review! Let us start off by saying we are happy to hear that we could provide you with a 5 star worthy service and that every time you've come in it has been a great time. Customer satisfaction is our goal and knowing we could continuously accomplish that with you is great news. If you have any automotive needs in the future we are more than happy to help. Thank you for your time and have a great day!

July 01, 2016

Collette is always great when I take my car in. Most recent was 6/24. I dropped it off; was a little late returning after 6 pm but she was there. Thanks Collette! More

by Probing1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Jul 01, 2016 -

Casey Honda responded

Thank you for the great review! We hope to be able to provide you with this 5 star worthy visitations for many years to come.

June 28, 2016

Great Service Experience We brought two Hondas for regular maintenance service. Don explained what was needed for both, gave an estimate of the cost, and told us the estimate More

by DHeath007
Customer Service
Recommend Dealer
Yes
Employees Worked With
Don Matol
Jun 29, 2016 -

Casey Honda responded

Thank you for the review! We are glad that our service crew could go above and beyond for you and that the service was 5 star worthy. Time is of the essence and we know that customers have things to do so we try to make sure we do things within a reasonable time. If you need anything else in the future we would be more than happy to help you. Thank you for your time and have a great day!

June 27, 2016

In and out very fast. From the very first time I came in for service Katie gave me a very good impression of the very professional service that I could expect to receive an More

by swreese
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katherine Gilbert
Jun 28, 2016 -

Casey Honda responded

Thank you for the wonderful review! We are happy to hear that from the very first time you came in to now that you've had nothing but the absolute best that we can offer. Customer satisfaction is our priority and accomplishing that with you is great. We hope to continue to give you this great and professional business for many years to come. Thank you for your time and have a great day!

June 26, 2016

Outstanding as usual My wife took our Honda in just for a State Inspection. Don Matol has been our service rep for several years, he services our 2008 Honda and now the 20 More

by jtmurphy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Jun 27, 2016 -

Casey Honda responded

Thank you for the review! We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

June 26, 2016

All our questions answered! Don Matol is the most thorough, courteous, compassionate service advisor we've had the pleasure of working with in years. He gave us technical data t More

by JBurnham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Jun 27, 2016 -

Casey Honda responded

Thank you for the review. Let us start off by saying that we are glad that we could give you a thorough, courteous, and compassionate experience that you won't find anywhere else. Customers satisfaction is our goal and having knowledge of their vehicle is one of the many steps we take to assure that. We hope to work with you in the future and thank you for your time. We hope you have a spectacular day!

June 24, 2016

Happy CRV I drive all the way from Gloucester,Va. to get my car serviced at Casey Honda! I love Don Matol. He is friendly, professional and always has a smile f More

by CRVgal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Jun 24, 2016 -

Casey Honda responded

Thank you for the review! We are happy to hear that our service department is so good that you'd drive the extra distance for us. We are also happy to hear that we could provide you with a 5 star service and that it is friendly and professional. We hope to keep you as a loyal customer for years to come. Thank you for your time and have a great day!

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