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Casey Kia - Service Center

Newport News, VA

2.8
175 Reviews

175 Reviews of Casey Kia - Service Center

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August 28, 2021

Christine Allen/Service Consultant is the BEST! I Always receive excellent service! Christine even has my car washed & vacuumed for me. I have had Christine as my Servive Consultant for a previous Kia I own More

by Andrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron McGiffin
Aug 29, 2021 -

Casey Kia responded

Thank you so much Andrea for the five star review. We are extremely grateful for the opportunity to take care of all of your service needs. Also thank you for the wonderful endorsement of Christine Allen! We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

August 16, 2021

Casey Kia has a great service department!! Service Advisor Christina Allen works diligently to get get you in and out quickly making sure you are treated fairly! She knows what should be covered under More

by Kim Nicoletti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina Allen
Aug 18, 2021 -

Casey Kia responded

Thank you so much Kim for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of Christina Allen. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your service needs in the future. Sincerely, Roberto A. Dial- General Manager

July 28, 2021

Always perfect service. Casey Kia gets it done. Staff is knowledgeable and friendly. Customer service is superb. Always does the right thing. Great experience. Highly recommend. More

by AliceK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Colton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2021 -

Casey Kia responded

Thank you so much Alice for the five star review. We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial

July 24, 2021

Great customer service. Facility was clean and the staff was very professional. My car was ready sooner than expected! I was able to pick it up and return to work. More

by Carletta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia
Jul 24, 2021 -

Casey Kia responded

Thank you so much Carletta for the five star review! We are extremely grateful for the opportunity to take care of your service needs. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

July 05, 2021

If you’re a new (traveler) customer I wouldn’t recommend More

by K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Didn’t get the name of the lady at the service desk
Jul 08, 2021 -

Casey Kia responded

Thank you for sharing your honest feedback about your experience at my dealership. I apologize that it was not up to your expectations. We are striving to get better every day with customer satisfaction. Please contact me at r_dial@caseysuto.com to share any specifics of your unsatisfactory experience with my staff. I look forward to hearing from you! Sincerely, Roberto A. DIal- General Manager

June 26, 2021

Friendly, knowledgeable customer service from Christine Allen and the rest of the Service Department during recent visit. Overall excellent experience during recent vehicle service. Christine is my go to s More

by Mcubed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine Allen
Jun 27, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of Christine Allen. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

June 19, 2021

. . . an absolutely fantastic experience! Everyone involved with the process to service my vehicle was beyond helpful and so thoughtful ~ from the team that assisted with a “loaner vehicle,” Wayne Cra More

by egjacobs2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Crabtree / Service Dept. Staff
Jun 27, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of Wayne Crabtree. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

May 31, 2021

Prompt, professional and courteous. Extra cost is told prior to doing the service. Valet service is an added blessing for me right now.Great service department. More

by bevells
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris was my contact
May 31, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

May 27, 2021

Try to sell me a repair for a leaky AC compressor and had it verified by two other kia dealers who stated nothing was wrong with AC compressor! No will be doing business with Casey Kia due to up selling More

by JJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jimmy Dianna
May 27, 2021 -

Casey Kia responded

Sorry you had a bad experience.Please call me at 757-933-2243 and we can work it out. Thanks. James Dianna Service Manager Casey Kia

May 27, 2021 -

JJ responded

Lost all trust , You can’t fix an integrity issue! I’ll be using another dealer for my maintenance issues! Also the repairs that I requested to have looked at was not resolved to my satisfaction, but I’ll move on and give Cassey a very low score and never return! Nor recommend!

April 02, 2021

Awesome service. Highly efficient professional and soooo organized from once u drive ur vehichke up and get out like a well oiled machjne. Must have great supervisors and leadership More

by mandpthacker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Dianna
Apr 03, 2021 -

Casey Kia responded

WOW!!! Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

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