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Casey Kia - Service Center

4.9

51 Lifetime Service Reviews

11999 Jefferson Ave, Newport News, Virginia 23606

51 Reviews of Casey Kia - Service Center

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December 15, 2017

"I love this dealership-excellent customer service! "

- BabYGurL757

Everytime I come in for service I have such a wonderful experience. Everyone is so pleasant and I always get my car serviced very fast. Great team; I love it!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Butkiewicz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Pamela Denny
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Roberto Dial
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Katie Gilbert
Dec 15, 2017 -

Casey Kia responded

Your satisfaction is our greatest importance! Thank you for bringing your vehicle to Casey Kia! Your review is encouraging and will guide us to continually improving our customer service. We hope to see you again!

August 31, 2017

"Overall awesome experience "

- Cheryl1129

I had a wonderful experience with Charles archer! He walked up introduces hisself, shook my hand and offered to get me in a car with a better warranty than what I had. He showed me the 2017 Kia Sportage. Went over the entire car and showed me features I didn't know were there. I learned a lot about the vehicle today He went over all the upgrades that would be offed upon signing for the car. I am now the proud owner of my 2107 Kia Sportage!!! Thank you so much Charles and Roberto for a wonderful car buying experience

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Roberto Dial
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Katie Gilbert
Sep 01, 2017 -

Casey Kia responded

Congratulations on your new 2017 KIA Sportage! We're very pleased to know that our team was able to make your experience with us a great one. Thank you for giving us this review, we appreciate hearing customer feedback. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

August 22, 2017

"Excellent Customer Service"

- G Richardson

Taylor Powell's excellent customer service skills made my service appointment enjoyable without a lot of hassle. I highly recommend going to Casey Kia for service.

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Aug 23, 2017 -

Casey Kia responded

Thank you for the great rating and review! Hearing how we can provide our customers with the utmost customer satisfaction is great to hear. We strive to work with individuals to provide them an easy experience that is suited to their personal needs and wants. We hope you have a great day!

July 16, 2017

"Customer Service"

- Winstonf

My service visit to Casey Kia on Monday was excellent. Every time I have dropped or waited for my car is waited for my car, the experience has always been pleasant. I would like to commend Taylor Powell for being so helpful and kind. He is truly a professional and one of a kind employee. I would also like to commend Pamela Denny. I missed by 7:30 appointment, so I called and she got me right in. Both employees were excellent. I have bought serval cars from different dealerships but the Casey Kia is by far the best one I have been in! Mr. Roberto Dial knows the end and out of his dealership. Very professional dealership always.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Pamela Denny
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Taylor Powell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Roberto Dial
Jul 17, 2017 -

Casey Kia responded

It is always great to hear that we can serve our customers with a great experience. Since, we really do take the time and effort to build lasting relationships with our customers. Thank you for your business and your time. We hope you have a great day and we look forward to working with you again in the future.

April 13, 2017

"EXCELLENT CUSTOMER SERVICE FROM ADVISOR KATHERINE GILBERT"

- Thomas Musgrove

TIRE REPAIR UNDER WARRANTY PLUS REPAIR FRONT BRAKE PADS ETC FIRST TIME A FEW WEEKS AGO CAME IN FOR BROKEN WIRE TO BRAKE SENDING UNIT AND TO PURCHASE 2 NEW TIRES.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Katie Gilbert
Apr 14, 2017 -

Casey Kia responded

Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

April 12, 2017

"Awsome "

- Chclar81

Always a pleasure doing business with Charles every time I have come into the dealership he has made sure I was always taken care of thank you for top notch service!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Roberto Dial
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 13, 2017 -

Casey Kia responded

Thank you for the 5-star worthy review. We're happy to hear that Charles provided you with an amazing service experience. Customer satisfaction is very important to us and we strive hard to ensure that our customers walk away happy each time. Thank you for taking the time to leave us a review and we truly appreciate your continued business. We look forward to seeing you on your next service visit. We hope you have a wonderful day.

April 04, 2017

"Ask for Katie Gilbert "

- Ohyuhgood

Katie and the casey team delivered and came through for me when my 2012 vw Jetta had a faulty transmission. They honored the warranty that came with my used vehicle and installed a new transmission. Katie's customer service was superb. Thank you again Katie. Sincerely Chris ..

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Recommend Dealer
Yes
Employees Worked With
Katie Gilbert
Apr 04, 2017 -

Casey Kia responded

Chris, thank you for the glowing review. We're pleased to hear that Katie and the rest of our team were able to help with repairs on your car. Customer satisfaction is always a goal for us and we're happy to hear we have met that goal. Thank you again, and we look forward to assisting you on your next automotive needs in the future. Have a great day.

April 01, 2017

"Pleasant, Relaxing, Meticulous"

- Elise L.

Called the morning of and was able to bring my car in for an inspection within the next few hours. Most others would dread taking their car in however, I enjoy going to Casey Kia because of the welcoming personality and exceptional service provided. All employees are polite and a joy to speak to as they show a great interest in the needs of their customers. The service is very thorough and of great quality. Only "problem" would be the somewhat longer time it takes for service. This, however, is compensated with complementary snacks, coffee, and delightful conversations with the employees, making up for the time quite well.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Todd Gilliam
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Katie Gilbert
Apr 03, 2017 -

Casey Kia responded

Thank you for the review. We're glad that we could provide you with a 5 star worthy service. We apologize for the long wait times, as some maintenance services take longer than others, but we're glad to hear we were able to make this up in other ways. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. We appreciate your feedback and are happy to hear you enjoyed your time at Casey KIA while speaking with our representatives. We look forward to assisting you with your future automotive needs. Thank you again and we hope you have a wonderful day!

March 21, 2017

"UPDATED, Thank you Joe: Treated as a burden."

- Catrina

I Called the service department late morning on the 20th to make an appointment with the service department. The Person I spoke with took my information and updated it and asked what I needed done. I gave the employee all the information and we scheduled my car for that same day at 5pm. My issue was a flat tire with a hole and bulge on the outer side wall of the tire. I informed this employee that I had a tire warranty so that she could note that in the computer. I also brought up the fact that I didn't have a spare, and wasn't provided one when I purchased my car new from a different Kia. LONG STORY SHORT, They should have had all of this information in the system prior to my arrival. I have 5 kids and my husband works until 4:30, when asked what time needed , I replied, "the last appointment available". SO, knowing what I needed and having all my information, it should have been easy to make sure my tire was in stock at that location and the service dept had time to do the work...right? I ended up having to reschedule. I was given the same appointment time on the very next day, to which I arrived 15 min early. At first all was well and going as it normally should. However NONE of the information i had previously given was there. So when the service adviser told me what my total would be and that if they couldn't fix it in time he would let me use a car to get home, I informed him that there was no charge because I had a tire warranty. This is when it gets uneasy. The adviser looks at me and says " Well, your gonna have to give me more than that". I said , I purchased my car new from a Kia dealership, the warranty is in my name/vin number. He then goes on to become visually annoyed and starts sounding condescending. things like, "well now parts are about to close" and "were gonna have to hurry this up". With a final "we don't have time for this". I was composed up until the last statement to which my eyes teared up and I became extremely embarrassed and felt like I was burdening him. So I stood up flushed and angry and told him that was he was really rude and I will take my car elsewhere. He looked confused so I repeated my self, telling him he shouldn't have been rude, to bring my car back out and I would leave. I walked outside to remove myself from the situation and waited about 10 minutes before the service adviser (not in my car) comes out to confront me. I told him 3 times I didn't want to talk to him,he just kept trying to get me back in there, again I say to him "just give me my car" to which he snapped back "WELL GO GET IT THEN"! I looked crazy at him and at this point I'm furious. I Snapped back, "I used to work at a F@#$!NG Chevrolet Body Shop, I know that customers aren't supposed drive themselves in the service area BUT I will go get it if you want me to!" (I shouldn't have cursed). (AND the garage door was shut so I couldn't have driven my car out myself anyway.) The whole time we are arguing outside I'm on the phone with my husband who hears the entire conversation and is more mad than I am at how I'm being spoken to. After a few minutes of this the adviser finally goes to get my car, as he walk away I told him I will definitely be leaving a review of this experience. When he brings my car out, his demeanor has changed and he apologizes, he tells me he put air in my tire so that I can at least make it back home, and he was sorry again. I will be calling triple A. And the New Van we inquired about the previous week, will be purchased elsewhere also. UPDATE: Joe the service manager took this matter very seriously and went out if his way to make things right, we are satisfied with the work performed and the extras like the courtesy tow wash and detail. He assured my husband the matter had been dealt with and apologized for the occurrence even happening. I did not go back myself, but my husband said he is pleased and the service was great.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Joseph Butkiewicz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 04, 2017 -

Casey Kia responded

Catrina, thank you for your feedback and for giving us the opportunity to rectify the situation and provide you with the customer service we are known for. We apologize that this issue happened at all, but hope that after its resolution, that it has restored some of your faith back into our dealership. We hope that this incident does not discourage you from visiting us again for your future services. Have a wonderful day.

March 13, 2017

"Very good service "

- Crockett!!50

Charles was very good at his job and gave very good service. I would go back to Charles to buy another vehicle he did well tell me about the cars I drove .

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 14, 2017 -

Casey Kia responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Charles was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

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