I Called the service department late morning on the 20th to make an appointment with the service department. The Person I spoke with took my information and updated it and asked what I needed done. I gave the employee all the information and we scheduled my car for that same day at 5pm.
My issue was a flat tire with a hole and bulge on the outer side wall of the tire. I informed this employee that I had a tire warranty so that she could note that in the computer. I also brought up the fact that I didn't have a spare, and wasn't provided one when I purchased my car new from a different Kia. LONG STORY SHORT, They should have had all of this information in the system prior to my arrival. I have 5 kids and my husband works until 4:30, when asked what time needed , I replied, "the last appointment available". SO, knowing what I needed and having all my information, it should have been easy to make sure my tire was in stock at that location and the service dept had time to do the work...right? I ended up having to reschedule. I was given the same appointment time on the very next day, to which I arrived 15 min early. At first all was well and going as it normally should. However NONE of the information i had previously given was there. So when the service adviser told me what my total would be and that if they couldn't fix it in time he would let me use a car to get home, I informed him that there was no charge because I had a tire warranty. This is when it gets uneasy. The adviser looks at me and says " Well, your gonna have to give me more than that". I said , I purchased my car new from a Kia dealership, the warranty is in my name/vin number. He then goes on to become visually annoyed and starts sounding condescending. things like, "well now parts are about to close" and "were gonna have to hurry this up". With a final "we don't have time for this". I was composed up until the last statement to which my eyes teared up and I became extremely embarrassed and felt like I was burdening him. So I stood up flushed and angry and told him that was he was really rude and I will take my car elsewhere. He looked confused so I repeated my self, telling him he shouldn't have been rude, to bring my car back out and I would leave.
I walked outside to remove myself from the situation and waited about 10 minutes before the service adviser (not in my car) comes out to confront me. I told him 3 times I didn't want to talk to him,he just kept trying to get me back in there, again I say to him "just give me my car" to which he snapped back "WELL GO GET IT THEN"!
I looked crazy at him and at this point I'm furious. I Snapped back, "I used to work at a F@#$!NG Chevrolet Body Shop, I know that customers aren't supposed drive themselves in the service area BUT I will go get it if you want me to!" (I shouldn't have cursed). (AND the garage door was shut so I couldn't have driven my car out myself anyway.)
The whole time we are arguing outside I'm on the phone with my husband who hears the entire conversation and is more mad than I am at how I'm being spoken to. After a few minutes of this the adviser finally goes to get my car, as he walk away I told him I will definitely be leaving a review of this experience. When he brings my car out, his demeanor has changed and he apologizes, he tells me he put air in my tire so that I can at least make it back home, and he was sorry again. I will be calling triple A. And the New Van we inquired about the previous week, will be purchased elsewhere also.
UPDATE: Joe the service manager took this matter very seriously and went out if his way to make things right, we are satisfied with the work performed and the extras like the courtesy tow wash and detail. He assured my husband the matter had been dealt with and apologized for the occurrence even happening. I did not go back myself, but my husband said he is pleased and the service was great.