Casey Toyota
Williamsburg, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
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Showing 383 reviews
Ernie Hensel was very polite, respectful, helpful, easy to communicate with, very approachable threw my whole experience at Casey Toyato. He listened to my concerns and issues and he also gave me plenty of to communicate with, very approachable threw my whole experience at Casey Toyato. He listened to my concerns and issues and he also gave me plenty of options. I would recommend Ernie Hensel to anyone who wants to have an amazing experience while shopping for a new car. More
Ernie Hensel was terrific to work with when buying my 2012 Tacoma. He absolutely hustled to give us great service, before, during and after the sale. Awesome customer service is his specialty. Casey h 2012 Tacoma. He absolutely hustled to give us great service, before, during and after the sale. Awesome customer service is his specialty. Casey had exactly the truck I wanted, at a very fair price I offered, and their delivery and post-sales service have been superb. More
We purchased the Toyota Venza. We were given the information needed to purchase the car. They have called to follow up and have been very accommodating when we have called with questions about orde information needed to purchase the car. They have called to follow up and have been very accommodating when we have called with questions about ordering additional items for the car. We are very pleased with our purchase. More
Vlad was friendly and conscientious from start to finish. I am satisfied with my purchase, and I would definitely buy another car from him. I will also recommend friends and relatives to Casey Toyota of Wil I am satisfied with my purchase, and I would definitely buy another car from him. I will also recommend friends and relatives to Casey Toyota of Williamsburg. More
I even sent the guy an email detailing what would kill the deal and to please give me full disclosure. I told him that anything wrong with the car other than what we discussed prior and I would not buy th the deal and to please give me full disclosure. I told him that anything wrong with the car other than what we discussed prior and I would not buy the car. I drive four hours and find a car that shook on the highway and grinded 5th gear. The car had multiple cosmetic flaws inside and out and had fender damage that was 1/2 way repaired. Car fax showed clean...but obvious paint work! This car was obviously ran hard in its short 24k life Staff was rude and cold and didnt care at all that I walked out on the deal. They didnt even try to negotiate, not like I would buy the car anyway. I wrote the 2 Managers over Mr. Hobbs and I have yet to recieve a response. Looks like they are just a shady used car dealer with Toyotas name on it. More
While having a warranty repair done, I decided to have an oil change done by the dealership. This dealership failed to properly reset the maintenance required light, but worse yet failed to put 5 quarts of o oil change done by the dealership. This dealership failed to properly reset the maintenance required light, but worse yet failed to put 5 quarts of oil back in the car. Luckily I checked out my oil level and added 2 quarts of oil back into the car. They said the car must be burning oil. A Toyota car with 37,000 miles burns oil? They would not even reimburse me for the so called oil change. The customer service here is lacking. More
The sales and support staff were very slimy. I particularly didn't like being scammed at every point in the sale. For instance they would add a bunch of things to the contract hoping we wouldn't n particularly didn't like being scammed at every point in the sale. For instance they would add a bunch of things to the contract hoping we wouldn't notice and try to get us to sign without ever explaining what they did. Had I not noticed they would have gotten us for thousands in unnecessary add-ons and service. They repeated this process multiple times. They also scammed us on the price and interest and refused to disclose the MSRP when requested. I told them I would never return and they didn't seem to care. This is perhaps one of the most dishonest dealerships I have dealt with in my life. More
We went car browsing one weekend with no intention of purchasing a vehicle for a couple months. We were in the market for a hybrid and Casey not only had a Prius V but also a Prius plug-in to drive. Vl purchasing a vehicle for a couple months. We were in the market for a hybrid and Casey not only had a Prius V but also a Prius plug-in to drive. Vlad was extremely helpful, and did not pressure us to buy, but instead provided us with lots of useful information and really asked great questions to help us weigh the pros and cons between the two vehicles. I have shopped for a car on and off for the past year and have often been turned off by the feeling that the car salesman was pressuring me or trying to scam me, but Vlad was so honest and straight forward that we decided to buy the car from him that weekend. He got us a good deal and worked very hard to our benefit. I would definitely recommend working with Vlad. More
I bought a new car from this dealer and after all of the mechanical problems I had with it, decided to trade it in for another make at another dealer. I returned to get a refund on my extended warranty and mechanical problems I had with it, decided to trade it in for another make at another dealer. I returned to get a refund on my extended warranty and have yet to receive it. It has been two months. The finance manager will not return phone calls. Overall, the customer service at this dealership is the worst I have ever experienced! Most often they lie, don't return calls, or blame things on a co-worker. I do not recommend visiting this dealership. More
Refused to return phone calls and I had a very bad experience with having service on my prius. I I do not recommend them. Please travel a little and find another dealer experience with having service on my prius. I I do not recommend them. Please travel a little and find another dealer More