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95 Reviews of Casey Toyota - Service Center
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July 05, 2025
Outstanding Service — Best Toyota Experience in 25+ Years! I recently brought my 2002 Toyota Highlander to Casey Toyota in Williamsburg, VA, and I can say without hesitation that this was the best s Years! I recently brought my 2002 Toyota Highlander to Casey Toyota in Williamsburg, VA, and I can say without hesitation that this was the best service experience I’ve had in over 25 years of owning and maintaining Toyota vehicles across the country. From the moment I arrived, Service Advisor Michael Rosa demonstrated outstanding professionalism, transparency, and care. He took the time to walk through the diagnostics, kept me fully informed during the process, and coordinated with the technician to ensure every concern was addressed — including one that had gone unresolved for years. The work performed included valve cover gasket replacement, spark plugs, cylinder gaskets, ignition coil, air surge gaskets, and more. The technician did an excellent job — the engine now runs smoother than it has in a long time, and even a persistent VSC light issue (introduced by a different dealer and never resolved elsewhere) was completely resolved as a result of their thorough and knowledgeable repair work. Having owned and serviced Toyotas in NYC, Ithaca, San Antonio, Dallas, Albany GA, Augusta GA, Virginia Beach, Newport News, and Boston MA, I’ve worked with many Toyota service departments over the years. None have matched the diligence, professionalism, and conduct of the team at Casey Toyota, and particularly Michael Rosa and the technician who worked on my Highlander. I left with full confidence in the quality of the repair, and tremendous appreciation for the honest and skilled service I received. If you're in the region and want your Toyota handled right, Casey Toyota is the place to go. Highly recommended! More
by er42architect
August 22, 2024
Ashley gave phenomenal customer service. She updated me on everything that was going on while my Volkswagon Gulf 2018 was being serviced on. While waiting, I watched as she interacted with e She updated me on everything that was going on while my Volkswagon Gulf 2018 was being serviced on. While waiting, I watched as she interacted with each customer that came to her counter & her personality was just superb the way she handled each & every one. Give that woman a raise because we need more people like her. More
by phutchinson1028
Employees Worked With
August 18, 2024
Ashley explained all the work that needed to be done on my 2020 Tacoma in detail my 2020 Tacoma in detail More
by Samoht196823
February 09, 2021
After the vehicle purchase (2016 Camry XSE) I was assigned to Lexis (Hall) she explained the service schedules and what each one entailed, I appreciated that and she didn't have to do it. Months la assigned to Lexis (Hall) she explained the service schedules and what each one entailed, I appreciated that and she didn't have to do it. Months later or as a particular service was coming due I had a few questions about the service that I'm sure she told me but forgot, emailed or called her and she politely answered my question/s. Some service reps. at other dealerships are nasty and don't want to talk to you or give you a short answer but the service reps. at Casey did not do that and are very nice. Thanks guys More
by Raymond
Employees Worked With
Lexis Hall, John Householder
December 21, 2020
I went in today for my free Virginia State Inspection, had an appointment at 3pm. The did the inspection pretty quickly. On the way home I got a message reminding me for my appointment tomorrow. I went in had an appointment at 3pm. The did the inspection pretty quickly. On the way home I got a message reminding me for my appointment tomorrow. I went in on the wrong day. They worked me in and didn’t even bring it up that I was a day early. I’m pretty impressed. More
by mattcumbow
Employees Worked With
July 11, 2020
Craptastic and Rude Had a service appointment and the people there were just rude. E-mailed to complain and they had telemarketers call and try and sell me a new car. AVO Had a service appointment and the people there were just rude. E-mailed to complain and they had telemarketers call and try and sell me a new car. AVOID THIS DEALERSHIP!!!!! More
by jaybconnor
Employees Worked With
Jessie Gauthier
March 29, 2020
Hi,Casey Toyota is the best in Customer SupportShawn Casey takes care of everything well.He told me that they match other guides.Never knew that. Casey takes care of everything well.He told me that they match other guides.Never knew that. More
by patteurso
Employees Worked With
November 27, 2019
First visit 1.5 hours wait tire rotation, 2nd visit they installed tire incorrectly, third visit 3 HOURS wait for ONE tire replacement. HORRIBLE service. installed tire incorrectly, third visit 3 HOURS wait for ONE tire replacement. HORRIBLE service. More
by Nxh2961
Employees Worked With
Rather not say.
August 16, 2019
Horrible experience I had an appointment to get my tires replaced, oil change and state inspection. After three hours, I called them to inquire about my car. Brandon th I had an appointment to get my tires replaced, oil change and state inspection. After three hours, I called them to inquire about my car. Brandon then told me they didn't have the the tires in stock. He was sorry. I asked to be transferred to a service manager, and Brandon hung up on me. I called back and spoke to Stephanie, and asked to speak to a manager. She told me that they were on vacation. I then asked to speak with Miles Casey and was told that no he couldn't help. Stephanie then transferred me back to Brandon, who then couldn't tell me what was going on with the car and then hung up with no good bye. I bought my car from Casey Toyota, and that will be the last thing I spend there. More
by b
Employees Worked With
Brandon Gist
