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Castle Chevrolet GMC McHenry

McHenry, IL

4.1
2,593 Reviews
Welcome to Castle Chevy GMC of McHenry, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from McHenry, Crystal Lake, Woodstock, Lake in the Hills, and Algonquin by delivering a seamless and enjoyable car-buying experience. At Castle Chevy GMC of McHenry, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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1107 State Rte 31

McHenry, IL

60050

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Showing 2,593 reviews

August 18, 2018

Excellent My experience was fantastic. I felt as if I was given the best option for my situation and wasn’t pressured into anything. 100% satisfied! More

by Megan0727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo , Ricardo Espinosa
August 12, 2018

Best experience yet buying a car @ Gary Lang Ed and Rick both worked together to meet my needs in buying a new Subaru along with my trade-in. Best experience and they worked well together. Rick e More

by doglover
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Diamond, Edward Chambers
August 09, 2018

Great place to buy a car! I was treated very well at this dealership. They found the car I wanted at a fair price, while giving me a decent amount on my trade. I would defini More

by ltlpeasmom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Scanlan
August 08, 2018

Jordan review Working with Jordan has been a wonderful experience. He listened to what I wanted, answered all of my questions and he was not pushy. I will definit More

by Michelle yseyller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Suchowski
August 06, 2018

Great dealership Payton Cruz made it easy and possible to purchase a new car. I knew what I was looking for and he helped me locate it and get me moving along quickly. More

by Beauzeis13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Payton Cruz
August 05, 2018

Positive Car Buying Experience. Smooth and hassle free buying experience at Gary Lang Kia. Impressed with Sales Rep. Jesse Matos' patience and communication throughout the process. More

by tkeesey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Matos
August 05, 2018

My truck didn’t even make it home If I could give 0 stars, I would. We purchased a 2011 Cadillac Escalade from this dealership. We drove about 200 miles up there to purchase it. On the More

by Kbinder80
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Other Employees : Ricardo Espinosa, Mike Fullmer
Aug 10, 2018 -

Castle Chevrolet GMC McHenry responded

Hi Kbinder80. We apologize for your negative experience at our dealership. Customer satisfaction as well as safety in new vehicle purchases is a primary concern of ours, and we apologize for what transpired after your purchase. We're happy we were able to take the vehicle back and alleviate your service issues in that regard, we apologize for the further frustrations. If there is anything we can do to earn your business back in the future, please do not hesitate to reach out to our team.

August 03, 2018

Zero customer service After agreeing to purchase we were told that 2nd key was missing. After two weeks of lies (it’s in the mail!) and excuses still no key. The General Ma More

by Tm
Customer Service
Recommend Dealer
No
Employees Worked With
Jordan Suchowski, Doug Kiscellus, Mike Fullmer
Aug 10, 2018 -

Castle Chevrolet GMC McHenry responded

Hi Tm. We apologize for the missed communication. Please privately respond with your name and best contact information so that we can better assist you with this issue.

August 01, 2018

Best price around Brandon was very nice, respectful, and helped out to get us the right vehicle. Would recommend to my friends and family. Really good customer service More

by Nichole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe (Finance), Brandon Waller
July 30, 2018

Great dealer, horrible employee!! I have never met somebody so conceited, and wanting to brag about how great he thinks he is. This guy would not listen to me about what kind of car I More

by CarlD71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Iversen
Aug 13, 2018 -

Castle Chevrolet GMC McHenry responded

Hi CarlD71. Thank you for giving us the opportunity to earn your business again, we appreciate your loyalty to our team. We apologize for the negativity in your recent experience. The associate you worked with is no longer with the company. Congratulations on your new vehicle, we hope you consider us again in the future!

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