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Castle Chevrolet GMC McHenry

McHenry, IL

4.1
2,594 Reviews
Welcome to Castle Chevy GMC of McHenry, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from McHenry, Crystal Lake, Woodstock, Lake in the Hills, and Algonquin by delivering a seamless and enjoyable car-buying experience. At Castle Chevy GMC of McHenry, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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1107 State Rte 31

McHenry, IL

60050

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Showing 2,594 reviews

June 29, 2017

Engine Took my 2016 car in. The tech wanted to put a new engine in it, JR said no just take it apart and replace everything.NO communicate the whole time the More

by car
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Nick
Jul 03, 2017 -

Castle Chevrolet GMC McHenry responded

Hi there. We apologize for any frustrations or miscommunications with our team. We do not completely understand what occurred during your recent visit(s) based on your review, and we do not have your best contact information based on what you have provided. Please give our General Manager, Mike Fullmer, a call at 815-322-0373 so that we can better assist you.

June 26, 2017

Excellent dealer, communication and price Purchased a used vehicle remotely - out of state. Joe Quinn helped me facilitate an inspection and assure me a fully reviewed purchase. Later assisted More

by boc1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Quinn, Craig Deters
June 26, 2017

Great job Gary lang Good deal, very prompt with service. They listened and were able to resolve all issues. They were good and expidited the entire process. Will definite More

by Jim Fillinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Ciszon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Douvikas
June 25, 2017

Byron will go the extra mile for you I worked with Byron and his Management staff to finalize a great deal for a vehicle that was purchased by my senior citizen parents. It was their firs More

by Stevejb7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Giles
June 24, 2017

went in thinking not so good thoughts of the dealership!! I had been looking for a Presida at other dealerships and all I got was empty promises of "great service", but as soon as I left their place of busine More

by hobbes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lewitan
June 24, 2017

Great people to work with I can't say enough about gary Lang and my sales guy Rick Diamond. It wS the best experience buying a vehicle that I ever had. I will recommend Gary La More

by Kmb28414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Diamond
June 22, 2017

Lousy customer service I have called this dealership and explained what I was looking to do, Noah Cherry ( if that is his real name, not listed below) at ext 229 said " sho More

by Bmykel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Noah Cherry
Jun 23, 2017 -

Castle Chevrolet GMC McHenry responded

Hi Bmykel. We apologize for the disatisfaction in your experience with our team. We do not qualify people in that regard before a purchase and dismiss them over any reason. We focus sincerely on customer service and communication, and we are sorry for what you have experienced. Please private message our page with your best contact information so that we can better assist you.

June 21, 2017

Excellent Experience! Very happy with all the help provided by Darlene and her team. I ended up going in for one car and leaving with a cheaper, more fuel efficient one! More

by ziss417
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darlene Zulman, Matt Douvikas, Matt Kiscellus
June 20, 2017

New car purchase Everyone was very helpful. A little disappointed when I got in the car and there wasn't any floor mates. Wasn't real happen with that. More

by Trish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Hastings, Dan Freese, Cody Hamel
June 20, 2017

Great experience The sales people were knowledgeable and friendly. Great overall experience and is highly recommend them to any of my friends who are in the market to More

by Perezrx
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Weitzner, Dan Alfaro, Josh Hastings, Jesse Cocanig
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