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Castle Chevrolet GMC McHenry
McHenry, IL
2,596 Reviews
Welcome to Castle Chevy GMC of McHenry, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from McHenry, Crystal Lake, Woodstock, Lake in the Hills, and Algonquin by delivering a seamless and enjoyable car-buying experience.
At Castle Chevy GMC of McHenry, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 6:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,596 reviews
August 15, 2015
Overall from the purchase and service They really worked with us to get a payment we could afford and the service team were prepared to answer all our warranty questions and offered to do They really worked with us to get a payment we could afford and the service team were prepared to answer all our warranty questions and offered to do a Pit Stop Service and wash our car while we were there. Very happy :) More
by Tina
Employees Worked With
Robbie and can not remember service mans name, Bill Clark, Andrew Weitzner
August 15, 2015
service center I recently took my car in for repairs. Everyone was very helpful. The service manager was pleasant and had a good sense of humor. When I took my car i I recently took my car in for repairs. Everyone was very helpful. The service manager was pleasant and had a good sense of humor. When I took my car in they were able to look at it right away. They had my car back to me by the next day. I was very happy with the service I received. More
by hopeful
August 14, 2015
Service Visit I brought my '09 Pontiac Vibe in for an oil change and two recalls. I had an appointment, they took me early. They let me know how long the reca I brought my '09 Pontiac Vibe in for an oil change and two recalls. I had an appointment, they took me early. They let me know how long the recall issues would take to resolve, and were exactly right. The cost was what I was quoted online. The waiting area has two TV's, free coffee and vending. Couldn't be more pleased. Didn't know a dealer in the area worked like this. Also, they are active in the community by donating vehicles to fire departments and hosting a multi-chamber event each summer. More
by marcfeld
August 11, 2015
Good Price Friendly service I took in my car for a tire rotation and oil change. I had a coupon which was a great deal and the service was fast and excellent. I took in my car for a tire rotation and oil change. I had a coupon which was a great deal and the service was fast and excellent. More
by kwinsteady
Employees Worked With
Aaron Grassel
August 09, 2015
Renewing a lease with excellent care Kyle Iverson was very professional . He tried to make sure that I was completely satisfied with my car. Marie searched for several hours trying to co Kyle Iverson was very professional . He tried to make sure that I was completely satisfied with my car. Marie searched for several hours trying to come up with the specific car that I wanted and finally after a few days found the perfect car. Mallody helped us with all of the new technology inside the vehicle. Also Dion and Nicole wanted to make sure that we were satisfied and if we weren't they told us to come and let them know Yes there were a few hiccups but handled with care in a very friendly manner. My husband and I are totally satisfied with the excellent care that we received.. The staff went above and beyond. More
by Sleep 7
Employees Worked With
Marie Spiller, Mallody, Kyle Iversen
August 09, 2015
Excellent ! Arron was great! Very accomodating and thorough. Had oil change, rotated My tires, fixed my remote (no charge) And changed my filters!!! They also w Arron was great! Very accomodating and thorough. Had oil change, rotated My tires, fixed my remote (no charge) And changed my filters!!! They also washed the car Free! Awesome service! More
by Happycleancar123
Employees Worked With
Arron Import Service
July 31, 2015
Exceptional Customer Service From start to finish Jamie went above and beyond, he was professional and made me feel like I was the most important person there. GREAT! From start to finish Jamie went above and beyond, he was professional and made me feel like I was the most important person there. GREAT! More
by Di Lamb
Employees Worked With
Jamie in service
July 30, 2015
Completely Ignored Went into the showroom of the Subaru building intent on buying a new car that was sitting on their lot. I stood inside, completely ignored for close Went into the showroom of the Subaru building intent on buying a new car that was sitting on their lot. I stood inside, completely ignored for close to 30 minutes. Not even a "hello" or "can I help you" as staffers walked by. I left, drove down the street to another dealer and bought a new car. They blew a sale that day and did not even seem to notice. More
by SharooT1
Employees Worked With
None. Never acknowledged.
July 30, 2015
FREINDLY & HELPUL Worked With Joe Holtz & Dion Fain. They both went out of their way to make us happy! We also dealt with Marie in Customer Relations, Derek Marquez i Worked With Joe Holtz & Dion Fain. They both went out of their way to make us happy! We also dealt with Marie in Customer Relations, Derek Marquez in Finance & last but certainly not least by all means, Jake Lee. I tell you he is superior in the technology field by explaining how the car operates with all the gadgets. Will definitely keep them in mind for another purchase in the future!! More
by Pat & Al B
Employees Worked With
Joe Holtz, Dion Fain, Derek Marquez, Marie & Jake Lee, Joe Holtz, Derek Marquez
July 29, 2015
Purchase Pre-owned Cadillac SRX Joe Holtz from Sales worked with us. Friendly and thorough. Understands how to listen to a potential customer. We plan to work with him next time. Dio Joe Holtz from Sales worked with us. Friendly and thorough. Understands how to listen to a potential customer. We plan to work with him next time. Dion was helpful too. Update 8/1/2015 - When we tried to use the Bluetooth a few days later, no success. After a phone call and subsequent servce dept visit, and to everyone's surprise, we found out that even though there was a Bluetooth icon, it had never been installed. Dion got Nicole Schomer involved, and she jumped "right on it". We have an appointment to have Bluetooth installed next week at no charge to us. This is the right thing to do, but I doubt all dealerships would have done this without hesitation, and we never even had to ask. We felt that our satisfaction was the top priority. More
by Don
Employees Worked With
Joe Holtz did a wonderful, thorough, professional job. When we trade our current Cadillac xxx, we plan to deal with Joe again., Joe Holtz
