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Castle Chevrolet GMC McHenry
McHenry, IL
2,596 Reviews
Welcome to Castle Chevy GMC of McHenry, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from McHenry, Crystal Lake, Woodstock, Lake in the Hills, and Algonquin by delivering a seamless and enjoyable car-buying experience.
At Castle Chevy GMC of McHenry, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 6:30 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 2,596 reviews
July 29, 2015
GREATEST Car Buying Experience EVER!!!! I've been hunting for a car for a really long year and found my car on the Carfax website. From the moment we walked through the door, to the trip ove I've been hunting for a car for a really long year and found my car on the Carfax website. From the moment we walked through the door, to the trip over to meet Derek in the financing department, the entire staff was polite, helpful & friendly. This was my very first car and Bill made my experience a breeze. He did not try pressure me to buy something I did not want and that made my hour trip worth it. If there's ever an issue with my car, I don't mind driving the hour back. I would highly recommend this dealership to anyone looking. More
by Terrica J
July 28, 2015
Kia Soul 2012 maintainence I have a scheduled appointment to bring my car in for 60000 mile maintenance. They had just did an oil change last Saturday. The review was good. I have a scheduled appointment to bring my car in for 60000 mile maintenance. They had just did an oil change last Saturday. The review was good. More
by Bill
July 22, 2015
Service review of GMAC. Chris Scholer has always helped me when I come in for service work. He knows what he is doing and is very polite in explaining work that has to b e Chris Scholer has always helped me when I come in for service work. He knows what he is doing and is very polite in explaining work that has to b e done. More
by jimbo
July 17, 2015
60,000 mile maintenance As usual, Dale takes great care of my needs and was quick to get me a loaner car when the service was going to take longer than expected. I appreciat As usual, Dale takes great care of my needs and was quick to get me a loaner car when the service was going to take longer than expected. I appreciate the service and it is the reason I keep coming back. More
by b_heldt
Employees Worked With
Dale Cado
July 08, 2015
Entire staff is courteous and helpful. This is the second car we purchased from Joshua. He always goes above and beyond to ensure we are satisfied. Even though we purchased on a busy day, h This is the second car we purchased from Joshua. He always goes above and beyond to ensure we are satisfied. Even though we purchased on a busy day, he kept checking on the car and making sure we were notified as soon as the car was thru being detailed. More
by snoopy
Employees Worked With
Joshua Somers, Jon Trotman
July 08, 2015
oil change the service did a great job and willing do in the last min, the price is fair.. will come back with the A/C problems and dont know why does not work.. the service did a great job and willing do in the last min, the price is fair.. will come back with the A/C problems and dont know why does not work... More
by aussie13
Employees Worked With
Tom Gorr
July 07, 2015
Rude staff- unprofessional Worst experience buying new car- staff very rude. Got same car- (provided all documents needed) from another dealer. Staff is unprofessional. Blame cu Worst experience buying new car- staff very rude. Got same car- (provided all documents needed) from another dealer. Staff is unprofessional. Blame customer instead for problems that the staff should have known or taken care of. I'm happy with my new car (same) from different dealership. I never lied about my income like they claim- I gave them everything they asked for. Ed from finance is sending me rude emails claiming I am at fault. You are a very rude person, leave me alone. I will post my reviews the way I see it. Stop saying I lied- I gave you my bank statements. I never had anything to hide or lie about. You can try and say it was that, but that same day with the same information, I got the same car. So please stop making it about my application, I am not going back and forth, bottom line you were rude, and are making stuff up because you were the ones who couldn't get it done. Just a bunch of sneaky car salesmen. I got approved for the same car, with Kia financial that same day. I lost my father that same week so I'm sure I was very upset with the rude people at dealership, say what you want I will never send anyone or refer anyone to your dealership. Bottom line I'm very happy with Liberty Kia, who took great care of me, and got my car payment down $12.00 for same identical car. Which is ok with me! More
by dashy 1
Employees Worked With
Ed
July 06, 2015
Recommended Service calls have been very good so far. Service appointments ;have been very good. The service specialist I had the last time, LLoyd Tanner, was the most courteous person I have had at the d Service appointments ;have been very good. The service specialist I had the last time, LLoyd Tanner, was the most courteous person I have had at the dealership and based on that, I would have given the dealership 5 stars. The reason for 4 stars only, was that there were no salespersons available or even around last Friday, July 3, when I wanted to ask some questions. Usually if I am looking around I don't want to be bothered by sales people but this time I was looking for someone, several times, and it was like a ghost town at the dealership in the showroom. More
by SACMEMBER
June 25, 2015
Service As usual Nancy was friendly, efficient and at the top of her game! We have purchased several cars through this dealership, and continue to return As usual Nancy was friendly, efficient and at the top of her game! We have purchased several cars through this dealership, and continue to return More
by Silver15
June 23, 2015
maintenance and repair Thanks Chris once again for the excellent service, reassuring me that my car was in good hands by taking me in the back to show me what needed to be d Thanks Chris once again for the excellent service, reassuring me that my car was in good hands by taking me in the back to show me what needed to be done and who was doing it. You are very personable and enjoyable to deal with. More
by Janis Rusher
