Castle Autoplex McHenry - Service Center

Satisfied. Quick, comfortable waiting area with coffee & water & WIFI. I was informed of upcoming needed maintenance. Car delivered washed. Email follow ups on Quick, comfortable waiting area with coffee & water & WIFI. I was informed of upcoming needed maintenance. Car delivered washed. Email follow ups on satisfaction level. They seem genuinely interested in their customers. More

Routine maintenance Needed an oil change and some other routine maintenance.Chris was able to get me in right away, Quick, efficient, quality service. Really appreciate i Needed an oil change and some other routine maintenance.Chris was able to get me in right away, Quick, efficient, quality service. Really appreciate it, Chris Scholer! More

Gary Lang Service I am a long time Subaru owner. I have had 7. 5 are from Gary Lang. The service there is always top-notch. Additionally, this last visit was I am a long time Subaru owner. I have had 7. 5 are from Gary Lang. The service there is always top-notch. Additionally, this last visit was assisted by an employee named : Mallory Wlasiuk. I was really impressed with her drive to help and keep me informed. Her performance, customer relations, combined with the work that was done on my car, was excellent. More

Could be Better Right after I bought my Terrain I had it in for some work and a tire rotation was supposed to be done. I was called at home and told they didn't have Right after I bought my Terrain I had it in for some work and a tire rotation was supposed to be done. I was called at home and told they didn't have a "lock nut" for my vehicle. They couldn't rotate the tires. This time I told the service person where the lock nut was (wrapped in a napkin). When I picked up the vehicle I had an EXTRA lock nut in with the one I left (still wrapped in a napkin). Evidently the service dept. now has/had an extra. When you wash about vacuuming too? The other dealerships do that as a courtesy. Follow-up lady today said, "thanks for letting us service your Acadia". I'm sorry it IS a Terrain. More

Satisfied customer I have purchased all my vehicles from Gary Lange due to the great customer service. I recently brought in my car for a 36point checkup, Matt Garcia wa I have purchased all my vehicles from Gary Lange due to the great customer service. I recently brought in my car for a 36point checkup, Matt Garcia was very helpful and very knowledgable. More

quick and simple Great service writer Greg knowledgeable mechanic Dave it was a great experience. No Appt. No hassle everyone around was upbeat and happy to help and a Great service writer Greg knowledgeable mechanic Dave it was a great experience. No Appt. No hassle everyone around was upbeat and happy to help and answer questions More

Excellent Customer Service I brought my car in for a recall & wanted my brakes checked. Chris answered every question I had. He pointed out the services my car needed. Extre I brought my car in for a recall & wanted my brakes checked. Chris answered every question I had. He pointed out the services my car needed. Extremely satisfied with his great customer service. More

Great customer service provided. Great customer service provided by Brian Housworth. Brain demonstrate great service by keeping me updated on the service of my vehicle. Brain also did Great customer service provided by Brian Housworth. Brain demonstrate great service by keeping me updated on the service of my vehicle. Brain also did a great job following up on the servicing needed for my vehicle and making sure I'm safe on the road. Thank you Brian. More

Brian Housworth did the job!! Brian Housworth did a great job in handling a difficult computer problem involving my tire gauge. The car is working fine now and I can easily tell ho Brian Housworth did a great job in handling a difficult computer problem involving my tire gauge. The car is working fine now and I can easily tell how much air is in my tires. He was very courteous and knowledgeable. He is a keeper! More

Service department went above and beyond Vehicle was in for a re call item . Being limited on time the service department set me up with an appointment and had me in and out in a little over Vehicle was in for a re call item . Being limited on time the service department set me up with an appointment and had me in and out in a little over an hour allowing me to plan my day around the service with no interruption of my activities . More