Castle Autoplex McHenry - Service Center

Could be Better Right after I bought my Terrain I had it in for some work and a tire rotation was supposed to be done. I was called at home and told they didn't have Right after I bought my Terrain I had it in for some work and a tire rotation was supposed to be done. I was called at home and told they didn't have a "lock nut" for my vehicle. They couldn't rotate the tires. This time I told the service person where the lock nut was (wrapped in a napkin). When I picked up the vehicle I had an EXTRA lock nut in with the one I left (still wrapped in a napkin). Evidently the service dept. now has/had an extra. When you wash about vacuuming too? The other dealerships do that as a courtesy. Follow-up lady today said, "thanks for letting us service your Acadia". I'm sorry it IS a Terrain. More

Satisfied customer I have purchased all my vehicles from Gary Lange due to the great customer service. I recently brought in my car for a 36point checkup, Matt Garcia wa I have purchased all my vehicles from Gary Lange due to the great customer service. I recently brought in my car for a 36point checkup, Matt Garcia was very helpful and very knowledgable. More

quick and simple Great service writer Greg knowledgeable mechanic Dave it was a great experience. No Appt. No hassle everyone around was upbeat and happy to help and a Great service writer Greg knowledgeable mechanic Dave it was a great experience. No Appt. No hassle everyone around was upbeat and happy to help and answer questions More

Excellent Customer Service I brought my car in for a recall & wanted my brakes checked. Chris answered every question I had. He pointed out the services my car needed. Extre I brought my car in for a recall & wanted my brakes checked. Chris answered every question I had. He pointed out the services my car needed. Extremely satisfied with his great customer service. More

Great customer service provided. Great customer service provided by Brian Housworth. Brain demonstrate great service by keeping me updated on the service of my vehicle. Brain also did Great customer service provided by Brian Housworth. Brain demonstrate great service by keeping me updated on the service of my vehicle. Brain also did a great job following up on the servicing needed for my vehicle and making sure I'm safe on the road. Thank you Brian. More

Brian Housworth did the job!! Brian Housworth did a great job in handling a difficult computer problem involving my tire gauge. The car is working fine now and I can easily tell ho Brian Housworth did a great job in handling a difficult computer problem involving my tire gauge. The car is working fine now and I can easily tell how much air is in my tires. He was very courteous and knowledgeable. He is a keeper! More

Service department went above and beyond Vehicle was in for a re call item . Being limited on time the service department set me up with an appointment and had me in and out in a little over Vehicle was in for a re call item . Being limited on time the service department set me up with an appointment and had me in and out in a little over an hour allowing me to plan my day around the service with no interruption of my activities . More

Service on my Cadillac XTS Previously I used another dealer to service my car. Decided to give Gary Lang a try. Was greeted by Brian Housworth and he was a GREAT help. He bro Previously I used another dealer to service my car. Decided to give Gary Lang a try. Was greeted by Brian Housworth and he was a GREAT help. He brought my car in immediately, without appointment. The took care of a rubber molding problem with the sun roof and headliner while I waited! Brian is a great asset to your location, make sure you take care of him! Overall very pleased with dealership and I will use them 100% going forward. More

Outstanding service! I called to make an appointment, for service, the day ahead, and JR Arnold was very helpful and pleasant. Even though there were a lot of vehicles arr I called to make an appointment, for service, the day ahead, and JR Arnold was very helpful and pleasant. Even though there were a lot of vehicles arriving for service, everyone was very efficient and wonderfully organized. Christopher Scholer called to inform me of the repairs needed and was waiting for me the next day when I arrived to pick up my car. He again explained to me everything that was repaired and what fluids were replaced. Chris is really friendly and very professional, a major asset to your business. Also, Dan Alfaro was very friendly and efficient when I was purchasing my vehicle. He was so helpful and knowledgeable that I trusted him completely. You really have an outstanding team! Nancy Leone More

Fantastic service 🤗👌 Got an oil change right away without making an appointment. Mallory was very helpful and she inform us what needs to be done. Never left unhappy. Got an oil change right away without making an appointment. Mallory was very helpful and she inform us what needs to be done. Never left unhappy. More