Castle Autoplex McHenry - Service Center

Chris Scholer is the best front end service advisor that I have ever dealt with. That says it all! I have several vehicles that I have purchased from Gary Lang A is the best front end service advisor that I have ever dealt with. That says it all! I have several vehicles that I have purchased from Gary Lang Auto over the past 15 years and Chris has successfully assisted me for all of my service needs. When Chris is not available, Dale steps in and takes care of everything. They are a great team! Mark Johnson More

Top rated service I brought my new Chevy Trax in for the sunroof installment just three days after purchase, which was super quick. Nancy Butler took great care of me, I brought my new Chevy Trax in for the sunroof installment just three days after purchase, which was super quick. Nancy Butler took great care of me, informing me when I could pick up my car, giving me a loaner, and reminding me to get everything out of the car. Before leaving, I visited with a few people. I saw my sales guy and brought in the extra key for my trade-in as well as some warranty papers I thought they might need. Turns out, I'm getting money back for those warranties! Then I visited with the accessories manager to thank him again as well as see what kind of deal I could get on protecting the car's exterior and interior. Once squared away, I drive off in a Chevy Equinox, my loaner. That was my sales guy's suggestion to help accommodate my dogs. A very sweet and thoughtful gesture, but this thing was huge! I drive away feeling uneasy. Then about a block away, I realized I had forgotten my house keys. I went back, and charter with Dale who helped me get my keys as well as get a different loaner that I felt more comfortable driving. I was anticipating picking my Trax up on Saturday with the extra work I had added to the work order. Turns out, Nancy was able to put a rush on the vehicle and I was back in my car by Friday evening! What awesome service all-around! More

The Very Best This was my first visit to Gary Lang Auto Group. Matt Garcia in the service department took care of me. He was very kind, and knowledgable, Thank you This was my first visit to Gary Lang Auto Group. Matt Garcia in the service department took care of me. He was very kind, and knowledgable, Thank you Matt for making my day, More

Excellent Customer Service Chris Scholer in Customer Service is always a pleasure to work with. Very professional with wonderful follow-up. I've never had a bad experience wit Chris Scholer in Customer Service is always a pleasure to work with. Very professional with wonderful follow-up. I've never had a bad experience with the Service Department. More

Helpful even when others weren't Dale was absolutely wonderful! I had had some trouble with other members of the staff, mismatched information, but Dale got everything straightened ou Dale was absolutely wonderful! I had had some trouble with other members of the staff, mismatched information, but Dale got everything straightened out! So kind, so helpful, will definitely go back... To deal with him :) More

Good service My experience was good. I got in and out within an hour for an oil change and tire rotation. I bring all my vehicles here because they do a fantastic My experience was good. I got in and out within an hour for an oil change and tire rotation. I bring all my vehicles here because they do a fantastic job everytime. More

Great service Had brought in my Suburban for warranty service and the people there are fantastic. That's why I continue to go back there. Great people. Had brought in my Suburban for warranty service and the people there are fantastic. That's why I continue to go back there. Great people. More

Scheduled Service I purchased my 2011 Buick Lacrosse from Gary Lang and have used them exclusively for service. I have a great deal of confidence in their service team I purchased my 2011 Buick Lacrosse from Gary Lang and have used them exclusively for service. I have a great deal of confidence in their service team. More

Very good for service Chris in service is great to work with.prices are fair and quality of work is exceptional Would recommend for both service and sales Tom and Lind Chris in service is great to work with.prices are fair and quality of work is exceptional Would recommend for both service and sales Tom and Linda More

Good service There was good service that was good. It was very good to see. If it was bad it would not be good. Glad it was good. There was good service that was good. It was very good to see. If it was bad it would not be good. Glad it was good. More