Castle Autoplex McHenry - Service Center

i am very satisfied I am very satisfied. I had an issue with the back up camera. ,y wife called and made an appointment and I took it in. it was 7K away from the Warranty I am very satisfied. I had an issue with the back up camera. ,y wife called and made an appointment and I took it in. it was 7K away from the Warranty expiring so I thought they would say the same thing they always say,(we rebooted your system and it works great). but instead Aaron said they would have to order a part. so they took it in and said they have a new Camera they would like to install could you wait or do you need a ride to work. they gave me a ride to work the porter was very nice and they called me around 10 and told me it was all taken care of and working good. More

Good experience I found my experience of having my Subaru serviced to be a good one. Service Consultant Chris Scholer is a real asset to your dealership and is one o I found my experience of having my Subaru serviced to be a good one. Service Consultant Chris Scholer is a real asset to your dealership and is one of the reasons I returned to purchase another vehicle from you.. More

Service When I need to bring my Chevy Malibu in for service I always, always call Jeff Simonelli. I know that I will get the best care for my car. Jeff is k When I need to bring my Chevy Malibu in for service I always, always call Jeff Simonelli. I know that I will get the best care for my car. Jeff is knowledgeable, honest and courteous. Always a pleasure. More

Great place to do business All of the folks at Gary Lang do an awesome job. I go specifically because of the service department and that they take care of you. All of the folks at Gary Lang do an awesome job. I go specifically because of the service department and that they take care of you. More

Helpful and thorough service The service department is helpful and goes beyond expectations. They found an issue that we weren't even aware of. Love that they took the time to ch The service department is helpful and goes beyond expectations. They found an issue that we weren't even aware of. Love that they took the time to check the whole vehicle out. More

bed cover purchase and installation Brought my truck in for the scheduled installation of a bed cover. The technician could not locate the purchased bed cover. When Nancy found out abo Brought my truck in for the scheduled installation of a bed cover. The technician could not locate the purchased bed cover. When Nancy found out about the problem she decided it would not be proper to make me reschedule. At that time Nancy made the necessary steps to get me a bed cover that would fit my needs. Because of her professinal decisions i was able to leave that day a satisfied customer. More

Car repair I have own my vehicle 16 months, always anytime I called in for an appointment it was quick fast in a hurry in and out at a very reasonable time..… At I have own my vehicle 16 months, always anytime I called in for an appointment it was quick fast in a hurry in and out at a very reasonable time..… At Gary lane the take care of business. More

Oil change I drove into the import service bays, and was met by a service writer at a Kia desk right in the lane. I found out that no appointment is needed an I drove into the import service bays, and was met by a service writer at a Kia desk right in the lane. I found out that no appointment is needed any longer for an oil change on a Kia. I gave him the car, and went to the waiting area where they provide free wifi. I watched some videos on my tablet while I waited for the oil change and wash to be done. I would much rather come here for an oil change than using one of the specialized garages that used to do all my changes. Service was quick, and I know they are taking care to put the right products and volume into my car. More

Great service department We came to Gary Lang service department after multiple frustrating visits to a neighboring Chevy dealer's. I am embarrassed we waited so long! The o We came to Gary Lang service department after multiple frustrating visits to a neighboring Chevy dealer's. I am embarrassed we waited so long! The other dealer-- endless runaround and frustration! Gary Lang fixed it right the first time! Great personnel and timely service! Brian was excellent to work with! More

Very Satisfied Everyone was a pleasure to work with and made my experience a great one! I will be coming back again for sure thanks to everybody Everyone was a pleasure to work with and made my experience a great one! I will be coming back again for sure thanks to everybody More