Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
379 Reviews of Castle Autoplex McHenry - Service Center
Sort by
April 26, 2022
Kia Service is TERRIBLE. It took from 2018 - 2022 to diagnose my 'Shudder' problem. Gary Lang Techs said many times that there was nothing wrong with my Optima. Took it to It took from 2018 - 2022 to diagnose my 'Shudder' problem. Gary Lang Techs said many times that there was nothing wrong with my Optima. Took it to an independent repair shop a month ago and the tech felt the shudder within 2 minutes. I contacted Kia Consumer Affairs; they suggest I take it to another Kia Dealer and they also diagnosed it in a few minutes. New Transmission needed. Why didn't Gary Lang Techs even acknowledge the problem? Wouldn't trust them ever again. More
by whloftn
Employees Worked With
Dave Schultz
January 13, 2022
Service Consultant Sam Price did a great job yesterday (01/11/22). Informative, and had the work I requested. He kept me updated and the work was completed in less than 4 hours. Great job Sam! (01/11/22). Informative, and had the work I requested. He kept me updated and the work was completed in less than 4 hours. Great job Sam! More
by Dave Blosser
November 26, 2021
Service department sucks. They had my car for 5 days over a GPS issue not working.i paid 32 grand for the car for him to tell me I have to subscribe to uvo to get GPS. Subscribe why? I bought a car w GPS. No a GPS issue not working.i paid 32 grand for the car for him to tell me I have to subscribe to uvo to get GPS. Subscribe why? I bought a car w GPS. No car for the week cause there is a car shortage. I call the dealership whete I bought the car and no subscription needed. You go in settings unsubscribe uvo and the GPS will come back on. They want you to subscribe cause it's 250 a year. Wow one phone call not 5 days of eating my time. Place is a joke More
by Lara Zinsky
Employees Worked With
Matt Lipinski
October 27, 2021
Took my Buick Encore to Gary Lang for service after being let down by another Buick dealer who I purchased the car from. Sam Price and Michael Conway exceeded my expectations and took great care explaining let down by another Buick dealer who I purchased the car from. Sam Price and Michael Conway exceeded my expectations and took great care explaining and showing me why the repair work was needed I had full confidence in there recommendations. I was completely satisfied when I picked up the car Sam and Michael thank you R Rakow More
by Robert_rakow
October 18, 2021
Terrible maintenance service. Took my car in 2 separate times for a seal leak problem. Had a couple inches of water on my passenger side floor. First time couldn’t fix Just vacuumed and sent me on my way. times for a seal leak problem. Had a couple inches of water on my passenger side floor. First time couldn’t fix Just vacuumed and sent me on my way. Second time I came in a week later they had my car for about a week took my seats out. Took apart my passenger door and ran my car through countless car washes. Even though I stated to the guy it’s not supposed to go through car washes because it has a roof rack. A week went by and they gave me my car back and told me they still couldn’t fix or find the problem. Still get water on my floor if I back in my driveway and it rains really heavy. Also when they took apart my door they didn’t put everything back inside correctly because now my door sounds hollow when you close it. Also found sill plugs in my glove box that was never installed either. Would not recommend. Mechanics are not knowledgeable nor does anyone communicate with each other. The first time I took my car in I asked the service guys to fill up my engine coolant because it was low. Gave me my car back and I checked the engine bay and no coolant was even added to the vehicle. I went right back in, showed the service representative and followed him and my car into the mechanic bay so I can physically watch them fill it up. I don’t even want to bring my car back in because of how terrible the service is here and the fact I can’t even trust them to do simple things like fill my coolant up is scary. More
by B
Employees Worked With
Mechanic department
September 02, 2021
Dave, Brian, Steve and all of the guys in the imports service department are amazing. Incredibly friendly, efficient, and EXTREMELY knowledgeable! First time in for service on my Kia and I'll DEFINITELY service department are amazing. Incredibly friendly, efficient, and EXTREMELY knowledgeable! First time in for service on my Kia and I'll DEFINITELY be back again! Thanks guys! More
by SRiggs1995
Employees Worked With
June 06, 2021
Was charged over 1000 for breaks on my 2016 impala. Only to find out they didn’t use oem parts. They went down the street to Napa auto and got all the parts and charged me the cost of oem breaks. Ripoff I w to find out they didn’t use oem parts. They went down the street to Napa auto and got all the parts and charged me the cost of oem breaks. Ripoff I will never go there again.,Gary Lang ripped me off More
by allo1977
May 19, 2021
Jared and everyone at Gary Lang made this an absolute painless process. I will always deal with Gary Lang now. Thank you again for being so helpful and thank you again for making this process fun. painless process. I will always deal with Gary Lang now. Thank you again for being so helpful and thank you again for making this process fun. More
by brittnoel1
Employees Worked With
Nick Ludford, Jared Fitzsimons
