Castle Autoplex McHenry - Service Center

Recommended Service calls have been very good so far. Service appointments ;have been very good. The service specialist I had the last time, LLoyd Tanner, was the most courteous person I have had at the d Service appointments ;have been very good. The service specialist I had the last time, LLoyd Tanner, was the most courteous person I have had at the dealership and based on that, I would have given the dealership 5 stars. The reason for 4 stars only, was that there were no salespersons available or even around last Friday, July 3, when I wanted to ask some questions. Usually if I am looking around I don't want to be bothered by sales people but this time I was looking for someone, several times, and it was like a ghost town at the dealership in the showroom. More

Service As usual Nancy was friendly, efficient and at the top of her game! We have purchased several cars through this dealership, and continue to return As usual Nancy was friendly, efficient and at the top of her game! We have purchased several cars through this dealership, and continue to return More

maintenance and repair Thanks Chris once again for the excellent service, reassuring me that my car was in good hands by taking me in the back to show me what needed to be d Thanks Chris once again for the excellent service, reassuring me that my car was in good hands by taking me in the back to show me what needed to be done and who was doing it. You are very personable and enjoyable to deal with. More

Yukon Denali Service As usual, just the best service ever. I've got an early production 2015 Yukon Denali and there is always an update or two needed on a new model. You As usual, just the best service ever. I've got an early production 2015 Yukon Denali and there is always an update or two needed on a new model. You couldn't ask for a better team making the updates!! More

Routine maintenance As always, service was quick. Dale is friendly and provides excellent service. We purchased our car at this dealership and have been very satisfied b As always, service was quick. Dale is friendly and provides excellent service. We purchased our car at this dealership and have been very satisfied both with the sales department and service. More

Always 100% satisfied with my service there!! The entire service department is very friendly and tries their very best every time. I have never been unsatisfied with my service there and have alw The entire service department is very friendly and tries their very best every time. I have never been unsatisfied with my service there and have always told my friends to go to Gary Lang for all their auto needs. More

Good, quick service I was 10 minutes late for my 9:30 am appointment, but this was no problem. My car was immediately taken in for service w/o any wait. Mentioned I had I was 10 minutes late for my 9:30 am appointment, but this was no problem. My car was immediately taken in for service w/o any wait. Mentioned I had an 11:30 am appointment in d.t. McHenry. Was told I would be out in plenty of time to make this time. I was, indeed, out at 10:50ish. Good, quick service. More

Friendly service Everyone was happy to help out and even though there was a slight mistake with the bill they were great about fixing it and making sure everything was Everyone was happy to help out and even though there was a slight mistake with the bill they were great about fixing it and making sure everything was done right. More

Service Hah oil change, lube and wash. As usual, service was prompt and friendly. Chris always is courteous and friendly. Keep up the good work! Could tak Hah oil change, lube and wash. As usual, service was prompt and friendly. Chris always is courteous and friendly. Keep up the good work! Could take vehicle to independent mechanic as it is out of warranty, but prefer to come back to the workmanship I know and trust. More

Repairs Had a intermittent noise in the front wheel. Mechanic checked it out. Could not get it to make the noise. Picked up the car and a few days later it wa Had a intermittent noise in the front wheel. Mechanic checked it out. Could not get it to make the noise. Picked up the car and a few days later it was making the noise again. Took it back in and the mechanic heard the noise, put it on a machine and told me what it was and repaired it in the same day. Great service More