Castle Autoplex McHenry - Service Center

Always very helpful Chris took care of all my needs. He has never failed to make sure that the job is done quickly, and most importantly, done right the first time. Both Chris took care of all my needs. He has never failed to make sure that the job is done quickly, and most importantly, done right the first time. Both of our cars came from Gary Lang and we wouldn't think of going anywhere else. More

Clean, friendly Clean, nice, friendly, helped me with my Bluetooth. Anything computer related is challenging for me. However, I would like my car to be towel dried. Clean, nice, friendly, helped me with my Bluetooth. Anything computer related is challenging for me. However, I would like my car to be towel dried. More

Always pleasurable and quick. Just came in for an oil change. Chris is always polite and friendly and the service is very efficient. A very well organized operation you have! Just came in for an oil change. Chris is always polite and friendly and the service is very efficient. A very well organized operation you have! More

Very helpful Free car wash is a nice benefit. Free safety check is important to me. Usually don't have to wait too long for service to begin. Free car wash is a nice benefit. Free safety check is important to me. Usually don't have to wait too long for service to begin. More

Awesome service We love coming to Gary Lang we are treated like royalty and Aaron and Kyle are the best people to work with. They are honest and dependable we give th We love coming to Gary Lang we are treated like royalty and Aaron and Kyle are the best people to work with. They are honest and dependable we give them both 10's...... More

ExcellentExperience When it was discovered my GPS would need to be replaced, I was immediately given a loaner car. I was kept up to date on expected completion time/date When it was discovered my GPS would need to be replaced, I was immediately given a loaner car. I was kept up to date on expected completion time/date and was notified prior to that time that the work was finished. All is well. More

Excellent Very happy with service and friendliness of staff! I recommend this dealership to all of my family and friends. Tony makes us feel like we are alway Very happy with service and friendliness of staff! I recommend this dealership to all of my family and friends. Tony makes us feel like we are always getting the best deal! More

Great service department Whenever I need to have my car serviced, I deal with Jeff Simonelli. He is one of Gary Lang's greatest assets. Jeff tells me exactly what I need for Whenever I need to have my car serviced, I deal with Jeff Simonelli. He is one of Gary Lang's greatest assets. Jeff tells me exactly what I need for my car and does not hard sell, which is appreciated. He is the reason I keep coming back to Gary Lang. More

Oil change/tire rotation Very helpful employees, everyone was friendly and honest. We have been coming to this dealership for years and have always appreciated the quality of Very helpful employees, everyone was friendly and honest. We have been coming to this dealership for years and have always appreciated the quality of the employees. More

Renewed Confidence in Gary Lang Gary Lang is the only Mitsubishi dealer in the area - and I'd prefer to take my car there since that is the brand, but service at GL has been so frust Gary Lang is the only Mitsubishi dealer in the area - and I'd prefer to take my car there since that is the brand, but service at GL has been so frustrating. Calling to make an appointment would have my call bouncing back for over 30 mins since no one would answer in service so I'd just hang up and get so frustrated I'd take my car elsewhere. The last basic oil change I went in for had me there for nearly 2 HOURS - so again I'd just take my car elsewhere out of frustration. With the recall I had no choice so I made the call ...and service answered right away & I was able to make the appointment almost immediately! My factory paperwork said the work would take an hour and a half so I made ride arrangements thinking it would take all day (since the oil change takes so long) BUT to my surprise I was called an hour later! The service in-person is always so nice and I love that they always wash my car - it was the turnover time that killed my experience in the past and failure to make an appointment to begin with. After this great experience I will put Gary Lang back at the top of my list for car care. More