Castle Autoplex McHenry - Service Center

Final fixed Gary lang has the best service group of people ever. kept informed the whole through. Service engine light on 3 other dealers could fix 2010 cts under Gary lang has the best service group of people ever. kept informed the whole through. Service engine light on 3 other dealers could fix 2010 cts under warranty. Replaced timing chains in 2 days fixed and running great More

On a snowy Saturday, at 11:30 am, my wife and I had an emergency type repair (Power Steering Pump) on our way to a luncheon in Geneva, IL. Don Evenson processed repair documents for us and supplied a loa emergency type repair (Power Steering Pump) on our way to a luncheon in Geneva, IL. Don Evenson processed repair documents for us and supplied a loaner to proceed. On Monday, by phone, Don retrieved our service contract from our glove box, contacted the provider, arranged for us to pay only a deductable, and met us with a clean, repaired vehicle. Great service, great loaner, and Gary Lang personally called us when the repair was finished on Tuesday. Our thanks to everyone we met at Gary Lang Auto Group! More

Jeff Simonelli always goes above and beyond for me! He's the main reason I keep coming back.I also appreciate Mike the mechanic who does an exceptional job on my vehicle. The overall experience is gre He's the main reason I keep coming back.I also appreciate Mike the mechanic who does an exceptional job on my vehicle. The overall experience is great and the other employees are also very friendly and welcoming. THANK YOU More

My passenger side window on my 2013 Chevy Cruze appeared to have shattered for no apparent reason. I had the police come to the house to check it out, and they couldn't definitively rule out vandalism but to have shattered for no apparent reason. I had the police come to the house to check it out, and they couldn't definitively rule out vandalism but were unable to explain why all the glass was on the OUTSIDE of the car, if the window had been smashed from the outside. I called Gary Lang and spoke with Adam. We discussed my having the vehicle towed to their service department that evening. Unfortunately, this was not an option for us. Adam then advised me to take as many photos as I could, remove the shattered glass and bring the car in the next morning and he would plead my case with his superior. I did so just that and as it turns out there was no pleading, photos or police report necessary. Even though what happened is something that "just doesn't happen" Gary Lang Chevrolet stepped up and immediately stated they would replace the window at no charge to me. The glass had to be ordered and probably wouldn't be in until the following Monday. They were going to put plastic on the window for me until the repair could be done. Adam then advised me that he felt that was unsafe and may not protect the car from the elements and found me a loaner. Gary Lang Chevrolet went over and above what they had to do. They are professional, polite, and their customer service is over the top. I will NEVER purchase a vehicle from another store other than GARY LANG CHEVROLET and neither will my son. Thank you so much Adam, J.R., and Gary Lang Chevrolet for backing your product and turning a very unfortunate event into a tolerable one. You guys ROCK! More

This is the best place to get your Subaru repaired in Northern Illinois. The Subaru mechanics have a lot of skill and experience, so the job gets done fast and correct, the first time through. Northern Illinois. The Subaru mechanics have a lot of skill and experience, so the job gets done fast and correct, the first time through. The service managers and head-of-service are extremely helpful and accommodating around your schedule. And the van driver, Bill, is able to “get you home and back”, SAFELY, over the worst snow-and-ice covered roads in McHenry county, if your car is kept overnight Keeping in mind, that, you get what you pay for, the price is right too. We highly recommend them. More

I was a drive-in and they checked the car and told me how long it would take to fix. I was out in a couple of hours thanks to the great help service writer Adam Loresch gave us. He really made the experience long it would take to fix. I was out in a couple of hours thanks to the great help service writer Adam Loresch gave us. He really made the experience ok. More

I have been using their service department for years and they have never failed to deliver. Warranty work was done quickly and without hassle. Paid repairs have been done on time for exactly what they quote they have never failed to deliver. Warranty work was done quickly and without hassle. Paid repairs have been done on time for exactly what they quoted. Never having to go back for repairs not done correctly or completely says a lot for their whole service crew. More

I took a transmission problem that Biggers Mitsubishi in Elgin could not or did not want to fix. I explained the service history and problems experienced to Service manager Adam Loresch. He had his techni Elgin could not or did not want to fix. I explained the service history and problems experienced to Service manager Adam Loresch. He had his technician inspect the transmission and ended up putting a new Transmission in under warranty at 100,750 miles. The trans problems started at 91,000 miles with Biggers Mitsubishi. Thank You Adam and Danny for fixing the car right the first time!! I appreciate it! Great Job Gary Lang Mitsubishi! More

Chris delivered the best service experience I have ever had at any dealership min my 40 years of driving. I appeared without an appointment and gave him a difficult engine valve problem and a need to have had at any dealership min my 40 years of driving. I appeared without an appointment and gave him a difficult engine valve problem and a need to have the truck back the same day. He exceeded my expectations on every level.The job was done well, right, and the same day. He is a role model for anyone facing customers with service issues and a concern that all dealer service is poor. He changed my miind and my attitude. Jim Winter Highly Satisfied Gary Lang truck owner More