Castle Chevrolet of Villa Park

trusted Very nice and made sure I was let know about every thing that was going on. I will bring my car for all of the service I need. I feel safe. Very nice and made sure I was let know about every thing that was going on. I will bring my car for all of the service I need. I feel safe. More

Very difficult to get a return phone call I bought my car from Castle with a cracked windshield, which they agreed to replace as part of the sale. I scheduled the service and they replaced the I bought my car from Castle with a cracked windshield, which they agreed to replace as part of the sale. I scheduled the service and they replaced the windshield. Unfortunately, the windshield was defective and needed to be replaced again. This is where the service issues began. I called and left a message with the service person that helped me. After a week of never receiving a return call, I called again and asked for the service manager. Again I had to leave a voicemail, and again, I waited a week for a return call, which never came. I finally got someone to respond after the third call and got the windshield replaced a second time. The second windshield is not defective. More

3rd time buyer Very helpful staff,they are very understanding to your needs,not pushy like other dealerships,its the third vehicle I've bought there,looking forward Very helpful staff,they are very understanding to your needs,not pushy like other dealerships,its the third vehicle I've bought there,looking forward to purchasing another in a couple of years. More

The Worst. All management makes verbal agreements to repair car safety defects, which they never honor. Just ask Joan Schatz. Such as: leaky fluids, wheel bea All management makes verbal agreements to repair car safety defects, which they never honor. Just ask Joan Schatz. Such as: leaky fluids, wheel bearings and tire dry-rot. More

Got more than I was expecting I went in knowing I had negative equity on my trade in. I came out with a brand new Cruze with only a 1000 down. Shaun was professional and the paymen I went in knowing I had negative equity on my trade in. I came out with a brand new Cruze with only a 1000 down. Shaun was professional and the payments are where I was expecting. Definitely recommend this dealership. More

Excellent Rosa was very helpful and knowledgeable about her craft. She went all out and beyond to get me into a vehicle that suited my needs. Rosa was very helpful and knowledgeable about her craft. She went all out and beyond to get me into a vehicle that suited my needs. More

Friendly Quick Service Checkin a little slow, but work on my car was completed within time frame quoted by service writer. Everyone I had contact with was very attentive to Checkin a little slow, but work on my car was completed within time frame quoted by service writer. Everyone I had contact with was very attentive to customer service. Very pleasant service experience. More

Awesome service!! I have always received awesome service from Castle, from oil changes to scheduled maintenance. Service employees are very helpful along with the servi I have always received awesome service from Castle, from oil changes to scheduled maintenance. Service employees are very helpful along with the service team and waiting room. More

New car It was a great experience just feel they need more people doing the financing part. Took quite some time to get the sale done once we had decided on w It was a great experience just feel they need more people doing the financing part. Took quite some time to get the sale done once we had decided on what car to purchase. More

Purchased a new 2018 Chevy Camaro I originally scheduled a test drive on a Friday, called late Wednesday night to ask if I could reschedule for Thursday and there were 0 issues. I pull I originally scheduled a test drive on a Friday, called late Wednesday night to ask if I could reschedule for Thursday and there were 0 issues. I pulled up to the dealership and John was waiting for me inside with the keys and the car parked out front. I walked away feeling like I was able to fairly negotiate and no time was wasted. When I noticed a few marks on the car from normal weather wear and tear, John immediately let me know I'd beable to come back in and get the paint buffed. Overall fantastic experience and am extremely satisfied with my purchase. Thanks John! More