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Castle Chevrolet of Villa Park
Villa Park, IL
932 Reviews
Welcome to Castle Chevrolet! At Castle YOU WILL ALWAYS BE TREATED LIKE ROYALTY!!! We strive to be the HIGHEST RATED dealer on DealerRater. We pride ourselves on having the LOWEST PRICES anywhere along with the VERY BEST customer service. Our "New School" online car buying process is super simple and super customer friendly. Check out our reviews and see for yourself just what the Castle Difference is all about!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 932 reviews
May 07, 2024
The appointment was easy to schedule and very accommodating. When I arrived I was greeted promptly, I was in their system and on my way. The work was performed as quoted and on schedule. I had a accommodating. When I arrived I was greeted promptly, I was in their system and on my way. The work was performed as quoted and on schedule. I had a great experience with the dealer. More
by Berry
Employees Worked With
Helpful April 11, 2024
I was received in right away and my vehicle was taken care of quickly. Very easy. care of quickly. Very easy. More
by alanrasnic
Employees Worked With
March 20, 2024
Anthony is a very kind and patient worker, he is overall just amazing. Thank you Anthony for always being so patient. just amazing. Thank you Anthony for always being so patient. More
by Duckie
Employees Worked With
March 03, 2024
Amazing service. Love how they listen to you and not force a sale. Thank you Love how they listen to you and not force a sale. Thank you More
by anthonyfajardo83
Employees Worked With
January 02, 2024
I was treated like crap, like my business didn’t matter. I would give negative stars if I could. General Manager Mike would not come out and talk to me, he wouldn’t even honor the KBB instant cash offer, an I would give negative stars if I could. General Manager Mike would not come out and talk to me, he wouldn’t even honor the KBB instant cash offer, and The guy I dealt with, wouldn’t even look at the offer and when I told them they should at least honor the KBB offer, he said “we don’t have to honor anything”. I wasn’t even talking about the KBB trade in value, the CASH OFFER that is supposed to be honored by participating dealers!! They just wanted me to go or discourage me from selling them my car or saw that I was desperate and take advantage, who knows but they made me feel like xxxx, like I didn’t matter. So, I don’t know if Mike was in a bad mood or what but he could’ve at least had the decency to talk to me, and at least give me a chance to talk. The guys I dealt with didn’t care. Carla, the internet sales person will tell you whatever it takes to get you there. She said they needed inventory cause their Dealer Group purchased 3 new stores so they’re currently offering above market value so they could expand their inventory. Such xx, cause once there, the guy looked at me like I was crazy. This is not right! I am livid that peole like this GM and everyone else involved get to treat you like this cause they feel like they have the upper hand when you are trying to sell your car and not give it to them for their low ball prices More
by Guillermo
December 17, 2023
Mr marlex was great got me in and out in time need more like him nice guy . like him nice guy . More
by cwsloan55
Employees Worked With
November 27, 2023
Beware of this dealership. I bought a car with 40k miles and before I even put 20k miles on this car I’ve had to replace both control arms, both ball joints, and the transmiss I bought a car with 40k miles and before I even put 20k miles on this car I’ve had to replace both control arms, both ball joints, and the transmission. 8k down the drain and they won’t help at all. Think twice about buying here because you can get stuck with a lemon like me. More
by jamesherrera71
November 07, 2023
A very friendly and helpful staff. Thanks again. Had a great Team to help me get the Truck that I wanted. Thanks again. Had a great Team to help me get the Truck that I wanted. More
by Kellymjp!
October 30, 2023
The dealership was professional and worked wirh my extended warranty. Received free ride to and from my home. extended warranty. Received free ride to and from my home. More
by tim.kovacik
September 29, 2023
A very friendly and helpful staff. Thanks again Markex for getting my car back on the road. Thanks again Markex for getting my car back on the road. More
by Mr.RonThompson
Employees Worked With
