Castle Chevrolet of Villa Park

Smooth easy process My overall experience was very good. I am not a huge fan of buying a car, but Shaun and the entire staff at Castle made the process easy and straigh My overall experience was very good. I am not a huge fan of buying a car, but Shaun and the entire staff at Castle made the process easy and straight forward. Thanks. More

Tire Dry Rot, Wheel Bearings, Fluid leaks, No Main. Records! Problems of used car: Tire Dry Rot, Wheel Bearings and Fluid leaks and, no maintenance manual. Dealer does not answer questions in a timely manner. H Problems of used car: Tire Dry Rot, Wheel Bearings and Fluid leaks and, no maintenance manual. Dealer does not answer questions in a timely manner. High pressure on female to buy that day and use their financing. Joan was in the dealership 8 hours with TrueCar certificate thru USAA. More

Pleasant Javier was very helpful and informative. I appreciate all the help with getting things done in a timely manor for my father. Thank you very much. Javier was very helpful and informative. I appreciate all the help with getting things done in a timely manor for my father. Thank you very much. More

Informative, Time efficient, Enjoyable Service Lane manager Tony Fajardo was more than helpful answering all of my questions and making sure I was well informed of all the work being done. Service Lane manager Tony Fajardo was more than helpful answering all of my questions and making sure I was well informed of all the work being done. They completed the work in a timely fashion and even washed and vacuumed the car! I couldn’t be more pleased with my experience and will definitely be referring friends and family to the Castle Automotive Group for there Service and Sales needs. More

Battery issue So I went on vacation and my 2016 Malibu was sitting in a garage for a few days. When I came home the car was completely dead, even the key fob was de So I went on vacation and my 2016 Malibu was sitting in a garage for a few days. When I came home the car was completely dead, even the key fob was dead. Had to be towed into service at castle and they could not figure out the issue. My car is still covered by warranty and they did not want to replace the battery or the alternator because according to their “tests” everything came up fine and in working condition. Now I am concerned that this will happen again and by that time my warranty will have been run out. How could you not figure out why my car was dead? It was a brand new battery from 8/9 months ago. Need better tests/guidelines and having better trained technicians to figure out the problem. More

Jeff was extremely kind, and just an overall great person! Jeff was referred to us by a friend that previously purchased a car with Jeff. We were told that he was a nice and honest guy. We wouldn’t have to wor Jeff was referred to us by a friend that previously purchased a car with Jeff. We were told that he was a nice and honest guy. We wouldn’t have to worry about trying to be had. It was so true! He did everything he could to help us get the best deal, made sure we were happy with our purchase, and even offered us a delicious lasagna lunch that he had purchased for the staff. We were really satisfied with how everything went, and we know that Jeff had a lot to do with it. More

Quick and easy The staff here were polite and were able to get me in and out quickly. I went in during a limited time event and had an appointment to get to so I ha The staff here were polite and were able to get me in and out quickly. I went in during a limited time event and had an appointment to get to so I had a very small window to make my purchase. My salesman Enrique Garibay was able to make it happen. More

Great service I called ahead to see if the dealership would be willing to help me trade in my SUV for another smaller suv so I can lower my payment. I was told to I called ahead to see if the dealership would be willing to help me trade in my SUV for another smaller suv so I can lower my payment. I was told to come in so they can Check our my trade in and go from there. I was doubtful it was going to happen as another dealership hadn’t got back to me after a couple of days working with them. I’m glad to say they did help me and I walked out with a new car and a lower payment. I will be returning to them f I ever decide to upgrade. More

New Purchase I went in on a Saturday without an appointment because I thought I was going to just quickly look around. As soon as I walked in, I was greeted and to I went in on a Saturday without an appointment because I thought I was going to just quickly look around. As soon as I walked in, I was greeted and told that I would be helped. Within moments, we had a rep with us. We ended up working with Daniel Garcia (who was phenomenal) and we test drove a 2019 Traverse. I fell in love with the car and Daniel really knew so much information about the Traverse. We went in to talk numbers and Daniel was extremely patient with us and definitely worked for us. I appreciate his customer service and humble manner. We were probably the last customers in Chevy, but Daniel and Clemente did not make us feel like we were a burden. This was my first car purchase in my life and I can honestly say I had a great team to help me and get me through the process. More

They do not stand behind there workmanship We had them put a new diesel engine in our truck, When we got it back it was leaking fueled in multiple place due to loose hose/missing clamp, warran We had them put a new diesel engine in our truck, When we got it back it was leaking fueled in multiple place due to loose hose/missing clamp, warrant will not cover poor workmanship Zack the Service will not call back or do what they said they would do. Also talked to David the GM and he said he would have Zack call me and take care of the re-burstment checks which we never received. This please seams to be very dishonest. More