Castle Chevrolet of Villa Park

Poor Customer Service My son brought his car here for an engine noise. Engine needed to be replaced. Castle's prices were higher than other dealers so we decided to take My son brought his car here for an engine noise. Engine needed to be replaced. Castle's prices were higher than other dealers so we decided to take our vehicle else where. The part that upsets me is that my son is going to college in the area and I am out of state. I called to pay for the $170.00 diagnostic fee so he could get the car off the lot because i will be coming from out of state and can not make it in time. They would not take my card over the phone and said I should transfer money to my son. Sometimes people need to look at their polices and make exceptions to provide customer service. I wont be back and I will encourage him to let people in the area know about the experience. One bad decision can cost a company a lot thanks to social media. More

Great Everything was great, Javier is awesome he picked out a car for me based on what I was looking for and brought me the perfect car that was in my price Everything was great, Javier is awesome he picked out a car for me based on what I was looking for and brought me the perfect car that was in my price range. He is an amazing associate ! More

Wether it's price, inventory, or service they'll let you dow I bought my truck about 1 year ago and when deciding on a dealer I chose castle Chevy in villa park. Mistake! The buying process was a total pain, I bought my truck about 1 year ago and when deciding on a dealer I chose castle Chevy in villa park. Mistake! The buying process was a total pain, and they tried double talking me and switching prices from the get go. BUT.... They offer free oil changes for life! Great! Even with synthetic? Yes! Even if I don't follow all your other bogus made up maintenance recommendations? Yes! No matter what free oil changes for life??? Really? Yes! What I was told when I grilled the manager for info. So needless to say now here I am 1 year later sitting in the service department and an oil change is now $69.99. I'm told it's because of synthetic oil. I explain everything I was told when I bought the truck and the service advisor says to me "We can change things whenever we want, so..." Oh really? Working in customer service myself I know I wouldn't be employed for long if I talked to my customers like that. I want what I was promised when I bought this truck. I hear they are telling people that GM has switched to synthetic oil as a requirement for their vehicles. They require Dexos but not full synthetic, that's nonsense The specifications for something can't change 2 years after its built. More

Good experience I had a great experience with Daniel Garcia, my salesman. He was very knowledgeable and took his time explaining everything I needed to know. He ans I had a great experience with Daniel Garcia, my salesman. He was very knowledgeable and took his time explaining everything I needed to know. He answered all my questions. I would recommend him to my friends and family. More

I was surprised I went into Castle chevorlet thinking negative. I was very surprised. The dealer and staff was really nice to me and kept encouraging me to think posi I went into Castle chevorlet thinking negative. I was very surprised. The dealer and staff was really nice to me and kept encouraging me to think positive. I walk out rather drove out with an 2018. Thank you to all especially Jasper for being so kind to me More

Overall a good experience Definitely a helpful team at Castle. Got me in and out of there relatively quickly. I think the only negative thing is that I wish they would have com Definitely a helpful team at Castle. Got me in and out of there relatively quickly. I think the only negative thing is that I wish they would have communicated a little more with me about what I was waiting on. There were a few times I would have liked to receive a more detailed update. But the trade-in process was easy. Jasper was very honest and easy to work with. The car I bought was everything it was promised to be on the website. I'd definitely suggest Castle Chevy. More

Always a pleasure This is my second purchase at castle and I'm always treated like family. Wouldn't go anywhere else. Everyone truly does look out for your best interes This is my second purchase at castle and I'm always treated like family. Wouldn't go anywhere else. Everyone truly does look out for your best interest there. More

Silverado Z71 purchase I came inn looking for the unicorn (Silverado crew cab with standard box) which is a difficult truck to find. George and Dave were very helpful. It d I came inn looking for the unicorn (Silverado crew cab with standard box) which is a difficult truck to find. George and Dave were very helpful. It did take them over the long weekend to find it. They traded with another and George drove to pick it up More

Helpful and will to work with me Overall, Josh was very helpful in getting the vehicle I wanted in my price range. He made sure I was completely satisfied and comfortable with my purc Overall, Josh was very helpful in getting the vehicle I wanted in my price range. He made sure I was completely satisfied and comfortable with my purchase. More