Castle Chevrolet of Villa Park

new car Extremely liked Enrique in the purchase of my car. He was very friendly and knowledgeable. Both Clemente and Sean were professional and friendly in Extremely liked Enrique in the purchase of my car. He was very friendly and knowledgeable. Both Clemente and Sean were professional and friendly in their field of expertise. More

John Porter is our Hero With present-day sales representatives, Mr. John Porter stands head and shoulders above others we have dealt with in the past when it comes to adding With present-day sales representatives, Mr. John Porter stands head and shoulders above others we have dealt with in the past when it comes to adding compassion, professionalism, and above all customer service. Mr. Porter and I'd like to mention, respectfully, set out to give the best value for the price quoted through the GEICO Buying Service powered by True Car, and delivered on his promises after having suffered a total loss of a previous vehicle, fitted us with an outstanding purchase. Thank God Castle Chevrolet has a "diamond in the rough" and is an incredible asset to your organization. We look forward to being a referring machine for Mr. Porter and Castle Chevrolet to anyone of our friends wanting to purchase a vehicle. Thank you so much. Dr. & Mrs. Thomas Mallory Hill More

Great experience!!! Jasper was great! Told him what I was looking for and he presented me with all options. I was in and out of there in no time. SIMPLE! Jasper was great! Told him what I was looking for and he presented me with all options. I was in and out of there in no time. SIMPLE! More

Dana Dangles I really appreciated Dana Dangles,she was professional and was better than any sales person I've dealt with when purchasing a vehicle. I'm sure I really appreciated Dana Dangles,she was professional and was better than any sales person I've dealt with when purchasing a vehicle. I'm sure she would not appreciate this,but maybe she should be the Sales Manager! I'll be back to purchase another vehicle soon. Thank you, Bill Chaplain More

Happy New Year What a great way to start the New Year. Enrique was a delight to deal with. The process was quick and professional. I am very happy with the whole pro What a great way to start the New Year. Enrique was a delight to deal with. The process was quick and professional. I am very happy with the whole process. oh, by the way the car is perfect. Thank You. Barbara Schwarz More

With Javier Gambo it was excellent Javier was a pleasure to deal with and i would recommend him to anyone wanting to buy a car. For the rest of the staff who tried to take advantage of Javier was a pleasure to deal with and i would recommend him to anyone wanting to buy a car. For the rest of the staff who tried to take advantage of a women on her own until my son arrived and told it like it was. If it wasn't for Javier i would have walked out Thank you Javier fir a job well done More

Simplicity Jeff Tuckman is the best. Like buying a pair of shoes. He shows you what he has available, looks out for what your needs are, lets you try it out, see Jeff Tuckman is the best. Like buying a pair of shoes. He shows you what he has available, looks out for what your needs are, lets you try it out, sees how it fits, then gives you the best options. More

Very professional and personable. I was interested in a particular Chevy Equinox which was not on the lot. Jeff Tuckman went above and beyond to locate one from other dealers. Jeff cal I was interested in a particular Chevy Equinox which was not on the lot. Jeff Tuckman went above and beyond to locate one from other dealers. Jeff called about 9 dealers to locate one and finally found one in Michigan. He offered to trade a vehicle from his dealership and have the vehicle driven to Castle even though I did not commit to purchase. In the end I decided to purchase a vehicle with more options that Castle had right on there lot. Throughout the process Jeff kept me informed and was extremely personable. Everyone at the dealership were very nice and respectful. I was very impressed with the whole staff. I would recommend Castle Chevy to everyone and I will continue to purchase cars from this dealer. More

Prenegotiated waste of time The experience started out great, reaching out online about a vehicle to purchase. I provided details on my trade in, condition, VIN etc. I explaine The experience started out great, reaching out online about a vehicle to purchase. I provided details on my trade in, condition, VIN etc. I explained what I was looking to get for my vehicle, as well as what I would be willing to spend on top of that for the vehicle I was looking at. I live 4 hours from the dealer, so negotiations were made prior to me making the trip, as I didn’t want to make the trip if the deal wasn’t going to happen. Here is when the experience went terribly wrong. I walked in, and the person who advised would be there apparently works off site at a localized call center. I was given a sales rep that knew nothing about the vehicle, and had only started working there a month prior. I had asked multiple basic questions about the vehicle that I already knew the answer to in order to see how much was known about this vehicle, and the sales rep could not provide me answers. Keep in mind o provided the date and time that I would be showing up to look at this car, so there was plenty of time to pull details and clean it up prior to my arrival. The vehicle showed up snow covered, not warmed up. The test drive went well, the vehicle drove properly. When I got back, the sales rep came to the table with the typical “pitch”, with a piece of paper illustrating a trade-in value thousands below market value, and thousands below what was discussed prior to my making the trip. Of course the next step was the sales Manager coming over to “explain” the numbers. Unfortunately the sales Manager did not have the proper options selected, nor the condition, which I called out. We went through the KBB together at the desk, and the amount originally discussed prior to the trip was less than $200 over the range of the trade-in. It was stated during the communication that there may be a few hundred dollar variation once I arrive, which I was willing to spend. The sales Manager stated there was no way they could pay the KBB trade-in value, even though there were multiple vehicles, either like mine, or similar with less options for $3000 higher than what I was looking to get for my trade-in within 15 miles of this dealership, so stating it was not possible is clearly false, as there was money to be made. The negotiations and fact checking of the sales Manager went back and forth, to the point where I had to walk out the door. I drove 4 hours to see a vehicle I was going to purchase that day, with cash to pay the difference that was nearly solidified prior to my making the trip, and the dealership choked. They had all of the correspondence, clear as day, and they advised that the internet representative made a mistake and shouldn’t have said what was said. Inexcusable, poor business. The sales Manager, as I was walking out the door, asked if he could call the GM or CFO to try to help. 10 minutes later, he comes back, still well over $1500 above what was originally negotiated. It ended with walking out the door, extremely disappointed, as if they knew they wouldn’t be able to make the deal, it would have been better to explain that, rather than someone driving 400 miles, 8 hours round trip, to completely waste a day. More

Excellent Purchased my second brand new car and was very happy with my experienced with Castle Chevy at Villa Park. Jeff Tuckman and JD Disantis were very prof Purchased my second brand new car and was very happy with my experienced with Castle Chevy at Villa Park. Jeff Tuckman and JD Disantis were very professionals and very knowledgeable. They helped me with all my concerns with the vehicle. Great job guys! More