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Castle Chevrolet of Villa Park
Villa Park, IL
949 Reviews
Welcome to Castle Chevrolet of Villa Park, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Villa Park, Lombard, Elmhurst, Addison, and Oakbrook Terrace by delivering a seamless and enjoyable car-buying experience.
At Castle Chevrolet of Villa Park, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 949 reviews
December 04, 2017
My experience was phenomenal. In fifty years of purchasing vehicles . This is the best and most professional experience I have ever had every person that I was with treated me lik In fifty years of purchasing vehicles . This is the best and most professional experience I have ever had every person that I was with treated me like family. I would recommend this dealership to everyone More
by Genem
Employees Worked With
Victoria Cantu ed speck, Patrick Wells, John Porter
December 03, 2017
Customer service I have been a customer of castle chevy since 2012. I have leased a 2013 and 2015 Malibu for my wife and bought the 2015 Malibu all due to the customer I have been a customer of castle chevy since 2012. I have leased a 2013 and 2015 Malibu for my wife and bought the 2015 Malibu all due to the customer service skills of Dana Dangles. She is Like family to me. Me and my wife have had a wonderful experience. We have had trouble with both cars at points but Dana made sure that we was taken care of every time. Dana made our stay at the dealership while waiting on our maintenance to finish comfortable and entertaining with her cool demeanor and delightful conversation made the time fly by while we waited. We Trusted Dana with our vehicle needs such as looking for new cars and deals on vehicles that they have. Dana always went above and far beyond to make sure we knew all of our options and gave us detailed breakdowns of how things would work in all situations that we have encountered with the cars we have had from castle. this past weekend we turned our lease over to purchase for our 2015 Malibu and Dana took care of us every step of the way even with a difficulty of a on foreseen issue we found during the purchase she was able to reconcile the situation quickly and got me and my wife the results we wanted. The people at Castle have a star costumer service professional in Dana Dangles and If I was them I would have people train to be like Dana because seriously it gets no better. More
by David McDowell
Employees Worked With
Dana Dangles
November 29, 2017
Best service ever, from management to sales and service. Just purchased my fourth vehicle from Castle and I plan to be a customer for life. ever, from management to sales and service. Just purchased my fourth vehicle from Castle and I plan to be a customer for life. More
by Sss
Employees Worked With
Patrick Wells, John Duncan
November 25, 2017
Top notch customer care from the Upgrade Center! I came in for an oil change, but ended up trading in my car for a newer used car. Dana was very detailed and worked perfectly within my budget and req I came in for an oil change, but ended up trading in my car for a newer used car. Dana was very detailed and worked perfectly within my budget and requests. She took her time with me and was sure to answer every question I had. I felt like she treated me more like a person than just a sales customer. If you are considering upgrading your car, Dana is the person to talk to. More
by Leah
Employees Worked With
Dana Dangles
November 19, 2017
Excellent service and attentiveness Floyd was professional and attentive to helping me work through all aspects of the purchase of a new vehicle. I appreciate his commitment to making s Floyd was professional and attentive to helping me work through all aspects of the purchase of a new vehicle. I appreciate his commitment to making sure I was a satisfied customer. More
by Steve A
Employees Worked With
Floyd Brown
November 18, 2017
Good experience We were very pleased with the service Josh provided. He went out of his way to get us the best deal and really seemed to care about what we needed. Th We were very pleased with the service Josh provided. He went out of his way to get us the best deal and really seemed to care about what we needed. Thanks again and I would definitely recommend Castle and Josh to others. More
by Larry
Employees Worked With
Joshua Pasturczak
November 18, 2017
BUYER BEWARE! Targets black people! Predatory The actual sale was OK, his knowledge on the vehicles are lacking. At least of the Chevy Traverse, I ended up with a car less advanced than my previo The actual sale was OK, his knowledge on the vehicles are lacking. At least of the Chevy Traverse, I ended up with a car less advanced than my previous car due to him failing to make me aware of the trims lack of Bluetooth capability. Sure it has Bluetooth and you can use the speakers to speak on the phone, but I cannot connect my music, or actually be hands free as the radio doesn't allow it. I didn't even know they still made vehicles like this and this wasn't explained to me before signing on the dotted line, so I'm stuck as I'm in a lease and cant upgrade anything. . I came in and traded an older vehicle to get something bigger and newer. John was super nice, sweet and was super helpful. Since the deal took most of the day, John even bought me lunch. My issue with John is his treatment AFTER the sale was complete. Nice and sweet before the sale, an absolute NIGHTMARE afterwards. So, I got my lease and John gave me the option of making the 1st payment at a later date. I went to do so and was told by finance they had no idea what I was talking about and that I didn't owe anything. I said, oh ok. John calls me the next day asking when I was coming in. THIS IS WHERE HE TURNED INTO A COMPLETELY UNPROFESSIONAL, RUDE, DEGRADING PERSON. I explained to him that I had come just the day before and was given my money back and that no one knew about this payment. I live in OSWEGO which is already a drive, and to come back again was going to be super inconvenient, I work nights and worked the day before and that night. Any-who, his tone changed, his entire demeanor was that of an angry, old man. The way he spoke to me on the phone, was very accusatory as if I was trying to not make the payment . That was not the case AT ALL, I tried to explain to him what I was told the day prior and this guy was extremely degrading, rude and unacceptable , speaking over me, THREATENING ME. The way he handled a COMPLETE misunderstanding was completely irresponsible and was one of the worse ways I think I have ever been treated by someone in a sale position. I immediately demanded to speak with a manager, I was completely flabbergasted, as he was such a sweet person.I was so ready to write a RAVING review. LUCKILY, I spoke with Patrick, the manager, explained the situation and told him how completely unprofessional John was when he could have EASILY, apologized for the misunderstanding and LISTENED to what I was saying and that would've been the end of it. Nope, he chose to make a complete xxx of himself and because of him, once this lease is done, Castle will no longer have a chunk of my change. Patrick was apologetic and very professional and understanding, also baffled by his treatment of me, which I feel may be related to my age, I am younger and maybe he felt he could talk to me like I was a child. I'm not sure. So beware, once the sale is done, he seems to no longer care about your concerns and treats you as if you no longer matter. After telling others of my experience an odd thing happened. I mentioned I bought a car I wasn't happy with.. before I could even tell him where, he named the dealership and John porters name. Come to find out, he specifically targets black people treats them the exact same. Nice during the deal, unprofessional and rude afterwards. States that he has bragged about being able to take black people for rides since he's also black and old, we automatically trust him and he uses that to his advantage. I was livid upon hearing this and felt taken advantage of based of his predatory actions based on my race. I will contact corporate and make a formal complaint everywhere I possibly can. This is my 2nd vehicle I've gotten at this dealership, and my 3rd vehicle purchased. More
by ValenciaDenise
Employees Worked With
Patrick Wells, John Porter
November 17, 2017
Excellent experience Great experience with entire buying process , from the moment I contact them over the phone until I picked up the car , everyone I talk to was very Great experience with entire buying process , from the moment I contact them over the phone until I picked up the car , everyone I talk to was very professional and polite with focus on customer. They are also very competitive in the preowned car market , I end up flying from Atlanta to Chicago to buy car from them instead locally, they make this process very easy by provide airport shuttle to their location. Thanks agin to Victoria , Josh and Ed . Sam More
by sanko2
Employees Worked With
Victoria Cantu , Josh Pasturczak and sales manager name ED ( forget his last name)
November 17, 2017
Dana always goes above and beyond . I always have a great experience with her. She always works hard to get me the best price and provides great service. . I always have a great experience with her. She always works hard to get me the best price and provides great service. More
by Awesome_GF
Employees Worked With
Dana Dangles
November 14, 2017
Fair, Fast, Honest The sales agent I met with Joshua Pasturczak and sales manager Cody were clear and honest, and actually took the time to understand that my need (for The sales agent I met with Joshua Pasturczak and sales manager Cody were clear and honest, and actually took the time to understand that my need (for something reasonably priced to get me to and from work), based on this they didn't try to push me into more than I needed. The transaction went smoothly and quickly - I did Not spend the whole day at the dealership, and the car is nice, nicer than I expected to get for what I was willing to spend (very fair price). These guys are clearly in the business for the long-haul, not just for a quick buck. I will return to these guys in the future. More
by Impressed
Employees Worked With
Joshua Pasturczak
