Castle Chevrolet of Villa Park

I am just going to start this of by saying this place does not care about the customers they bring in what so ever. They care about one thing and one thing only getting you in the door to try to force yo does not care about the customers they bring in what so ever. They care about one thing and one thing only getting you in the door to try to force you to spend the money you said you did not have from the beginning. Originally i purposely took to the internet to speak with someone before having to go into the actual location and waist my time or anyone elses. I have bad credit this i knew but i did not want to make it worse by having someone run my credit yet again and tell me what i already knew, so i spoke chatted with a woman online that was supposedly from their credit department and her name was Marina, her working in the credit department i explained my situation being that i had bad credit and i had NO money down and of course i was given the "of course we can help" response. I also asked if she was sure i would get approved knowing that i have bad credit and absolutely no money down because as i told her in the chat on their website i am very very pregnant and due to the pandemic i did not want to come in and risk myself for any other reason unless it was to actually get a vehicle. Then she said no it will be a quick process they can defiantly help and that i could just text over my drivers license and check stubs and they would have everything ready to go. And of course they texted me verifying that i would come in stating that it was Marina which was the women i spoke with on chat. I then verified that they would have everything ready to go when i got there and asked if they had already run my credit to make sure they were actually able to help. i got a response from a gentleman names Michael Rodriguez at this point stating he knows i have been dealing with Marina and she was aware of the situation and that they would be sending over a voucher for money down because the lenders want to get you driving today. They assured me even without running my credit they could help because they have a lender for every situation. So at this point i have no made it clear multiple times that i did not want to waist my time because of the situation i am in. Needless to say we arrive at Castle Chevrolet and ask for Michael because now hes the one i have been talking to and of course they go speak with him and he sends someone else to help us who has absolutely no idea of my situation. The gentleman i worked with was named Eddie and ended up asking me for all my information over yet again after they told me i would be set to start the process when i got there, all the info i send via text was asked for yet again. So me not wanting to expose myself for a long period of time in a place where they clearly do not like to wear masks because almost everyone was taking them on and off for no reason. I ended up having to do the entire process that i was told was done. And still at the end of it all they run my credit and say there is nothing they can do because regardless if the lender they are going to require 20% down. None of this was told to me before so now my already not good credit has been ran yet again which is going to make it 1000% percent harder to get anyone to finance a car with me because now my credit is even more shot that it was. All of this and still never spoke to either person i spoke with online face to face. And to top it off i am in a worse situation than i was before after making myself very clear to begin with. This place needs to stop worrying about making a dime and worry about the actual humans they are dealing with who have actual needs. I would love to hear from a manager of the branch or even higher up considering now how am i going to get a car???? A waist of time, worse credit, and still no car! Terrible Terrible Terrible place to go to. More

Do Not Use!!! I had been in contact with this company to purchase a work vehicle. Online the price said 17,900. When I called, they tried to tell me the car was 18, I had been in contact with this company to purchase a work vehicle. Online the price said 17,900. When I called, they tried to tell me the car was 18,900. I will say that they corrected this matter but that was the first red flag. I set up financing through Bank of America. My husband took in the approval letter, put down a deposit and got the vehicle. Simple enough. The same day, when trying to install puck locks, we realized that there was an issue with the door. We took the vehicle back in and they repaired it with no problem. Aside from the fact that it’s costing me time, there wasn’t really an issue. We got the vehicle wrapped and shelving installed and assumed that we were done. A few days ago, about 2.5 weeks from purchase, I get a call from a very aggressive and hostile Michael who is apparently the manager of this location. He’s threatening me saying that I had better bring the vehicle back or he’s reporting it stolen which was very odd since I know for a fact the vehicle is not stolen. He’s saying “your husband or whoever it is had better bring it back.” I asked very nicely for him to stop yelling at me which he did not. I eventually just hung up the phone on him. I called back because I need to know what’s going on with my vehicle but got no answer. He has a guy named Shawn call back. From Shawn, I found out that Bank of America had not paid out the check. The next day, I found out that we didn’t receive the finance contract due to a clerical error and all that was needed was a signature. We went to Villa Park to pay for the vehicle in cash 2 days later. I would have returned the vehicle altogether had I not already spent money preparing the vehicle for service. Not to mention, they, including Shawn, called lying to me saying that the plates had an issue to try to lure me in and attempted to repossess the vehicle. While my husband was on site, Shawn called someone from admin trying to get her to agree to the lies that he told us but she didn’t catch on and told him that wasn’t accurate. Nobody apologized or acknowledged how disrespectful their “manager” was or how they went about this whole ordeal at all. Before the day I was called being yelled at and disrespected, I had no knowledge whatsoever of this issue. I’m in the market for additional work vehicles and I know without a doubt where I WILL NOT be going. This is a shady business and if you purchase a vehicle here, I’m sure you’ll regret it. More

Had a great experience. Went in to look at a Red Chevy Sonic then drove home happy in it. Thank you Alex Rocha and Castle Chevy team! Sonic then drove home happy in it. Thank you Alex Rocha and Castle Chevy team! More

Unprofessional, more interested in the upsell than verifying your VIN... Does not instill confidence or trust. They want me to drive over 20 miles to physically verify my VIN as they aren't sure if th verifying your VIN... Does not instill confidence or trust. They want me to drive over 20 miles to physically verify my VIN as they aren't sure if they have the correct number. I bought out my lease, how do they not have that information on file? Why is it my responsibility to fix their mistake. I was there for literally hours while they tried to upsell me, maybe they should have taken 2 seconds to verify my VIN instead of tacking on more money to my bill. They are either lazy or incompetent, neither of which instills confidence. Use them as leverage with another dealer, don't waste your time giving them money. More