Castle Chevrolet of Villa Park

Waste of my time! Words cannot express how disappointed I am with the operation of this dealership. I went to the Elk Grove location looking for a specific car I s Words cannot express how disappointed I am with the operation of this dealership. I went to the Elk Grove location looking for a specific car I saw advertised. No one at the dealership could find it. So I called the Villa Park location to verify it was there. Their response, "Yes, we have it and we will pull up front for you. What time will you be here?" Imagine my disappointed when I arrived, after an hour drive, and they told me the car was at the Elk Grove location. I guess that's "the Castle Difference." More

These guys want you to live the dream. These guys really want you to live the dream! I had bad luck with another Chevy dealership in Frankfort, IL. I knew Castle Chevy had two or three of t These guys really want you to live the dream! I had bad luck with another Chevy dealership in Frankfort, IL. I knew Castle Chevy had two or three of the Chevy SS in stock. I went in expecting the staff to ignore me or treat me like a kid like they did at the other dealership. I was wrong! I met sales person Armin Coko who treated me like a brother. I have a good sense of people, and he treated me with respect. I went in with the deck stacked against me, knowing that the Chevy SS was only a dream. (I'm a car enthusiast, and I've been following this car on the Australian car circuit for years) I tried to work out a deal the first night even with sales manager David Eisin, but the numbers were too far. I left the dealership feeling numb trying to forget the dream. The next week rolls around I get a phone call from Armin finding out the Chevy SS was 20% off with the dealer offering $10K off of the MSRP. I came into the dealership where of course they treated me with the upmost repect. We were able to work out numbers that were more comfortable for my budget and my dream car true! Armin Coko and David Eisin are great guys that will work with you and are happy to make dreams come true! I never have had a positive experience in a car dealership seeing I only buy cars once every ten years or so, but Castle Chevy with Armin Coko and David Eisin are great and I highly recommend going to them for a new vehicle.. I told them my situation, and they were ale to work out and iron all the wrinkles making the experience of having my dream come true! More

poor service After bringing my car in for a recall for the ignition more than 50 0/0 of the time it doesn't start I made an appointment to have it looked at they After bringing my car in for a recall for the ignition more than 50 0/0 of the time it doesn't start I made an appointment to have it looked at they said they were trying to cut a new key if that's all it is it should not take an hour and a half still waiting More

Alex Beres great salesman Alex did I job well done making feel at home while shopping for my new 2014 Silverado! He even offered to help clean my trade in.! Alex did I job well done making feel at home while shopping for my new 2014 Silverado! He even offered to help clean my trade in.! More

Buyer Beware!!! We made an appointment to come in and see a vehicle. The internet "specialist" called us three times before the appointment and I spoke to her persona We made an appointment to come in and see a vehicle. The internet "specialist" called us three times before the appointment and I spoke to her personally Friday night. I verified with her that the car was still available as we were driving an hour to come see it, she verified it was. We went in first thing Saturday morning, went to test drive the vehicle and the salesman said he thought there was a deposit on the vehicle but they could not reach the person. So we test drove the vehicle, sat down to make a deal and was then told the vehicle could not be sold as someone put a deposit down online for it to be held. We drove an hour out there and spent another 45 minutes to get the vehicle (it wasn't ready for us despite the appointment), test drive, negotiate a price and then be told no. HORRIBLE...HORRIBLE service, communication! More

Wonderful service at Castle Chevrolet! Looking to buy a used Chevy Traverse, and got Zach Goloven as our salesman. Very knowledgeable, friendly, and professional. Took a test drive in one o Looking to buy a used Chevy Traverse, and got Zach Goloven as our salesman. Very knowledgeable, friendly, and professional. Took a test drive in one on the lot, and then he located a better one at another lot in Elk Grove. Drove us out there, and we bought that one when we got back. Thank you for everything! We will be back, as we need another car in the near future. More

Seamless, perfect experience We had visited several dealerships looking into "too good to believe" leases and most of them were just that. Then we came into Castle and were greete We had visited several dealerships looking into "too good to believe" leases and most of them were just that. Then we came into Castle and were greeted by Joseph Ceplecha, who made this an unbelievably painless, pleasant lease experience. We will return to lease/buy a work truck next. More

Great Deal and Great Car I purchased a new Equinox from Castle. I have to say it was the best car buying experience I have ever had. I was treated great and got the best deal I purchased a new Equinox from Castle. I have to say it was the best car buying experience I have ever had. I was treated great and got the best deal around. Everyone from the Salesman up the General Manager really put in the effort to make you feel like you are becoming part of a family and not just another sale for them. I will be sending everyone I know into Castle to purchase. Do not forget to ask for John!!!! More

Finally received my refund for the service contract Hello All, I just wanted to report I finally received my refund for the service contract. Ivan, the Sales Manager, contacted me. I called him back and Hello All, I just wanted to report I finally received my refund for the service contract. Ivan, the Sales Manager, contacted me. I called him back and in a week the payment was made to the bank. It took 3 years! I do not know when Ivan got there, but at least he resolved my issue. I give Ivan 4 stars! My car is great! The service has been terrible over the years. More

Great experience with a great salesman we have had such a great experience purchasing our new vehicle. We had a amazing salesman John Duncan , it is because of him that we now have a differ we have had such a great experience purchasing our new vehicle. We had a amazing salesman John Duncan , it is because of him that we now have a different view on dealerships and salesman. Everyone was amazing at the dealership but the first impression is always the one that will always be remembered and from the moment we met John he made us feel comfortable and answered any questions we may have had. It's the time that we didn't feel pressured into purchasing a vehicle. Thank you John for a wonderful experience. We will see you in a few months to upgrade our second vehicle. Thanks Castle Chevy!, More