
Castle Chevrolet of Villa Park
Villa Park, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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TAKE YOUR BUSINESS ELSEWHERE! I received the absolute worst customer service from this business! After settling on a deposit (since we are out of state), giving my credit card info I received the absolute worst customer service from this business! After settling on a deposit (since we are out of state), giving my credit card information over the phone and receiving a SIGNED bill of sale for the SUV contingent on inspection, from David Elsin, your UNETHICAL, sales manager, we received an email 3 hours later stating that the vehicle had been sold to another customer. In said email David Elsin stated, "I had a local customer in my showroom on a slow Thursday night and decided to make the best decision for my store." I don't think you realize the power of social media and a writer with a fire beneath her! Today, I called your General manager, Pat Wells. Not only was he snarky and condescending in tone, he saw nothing wrong with the illegal business practice and we are now concerned that your company has our credit card information. Or was there something wrong with that vehicle and you didn't want it to go through a thorough inspection off-site?? We are also concerned for your future customers. It is clear that your company is more concerned about earning a "quick" dollar more than a loyal customer. The BBB, Illinois dealer licensing, yelp, google, Cars, Kelley Blue Book, business insider and any other avenue will be receiving a scathing review of your shoddy, illegal and unethical business practices! These complaints will cost you a whole lot more in business had you stood by your word and the BILL OF SALE or at least apologized for such HORRIBLE customer service. Your dealership and management is shady, corrupt and unethical and it is apparent in how you handled this sale. More
Best and quickest car buying experience I've ever had! My salesman was Manny Reyes. The process was quick and easy, I was in and out in less than 3 hours, from test drive to paperwork signed. I felt comfor My salesman was Manny Reyes. The process was quick and easy, I was in and out in less than 3 hours, from test drive to paperwork signed. I felt comfortable with my transaction, I didn't feel high pressure or like I was being told different stories. I've been driving my '04 Grand Am GT for a month now and I'm happy with my purchase. Plus free car washes and oil changes! More
The best place to purchase a car If your in the market to buy a car go see Manny Reyes at Castle Chevrolet. He is very knowledgeable, courteous, and most importantly displayed integri If your in the market to buy a car go see Manny Reyes at Castle Chevrolet. He is very knowledgeable, courteous, and most importantly displayed integrity. Castle Chevrolet also has great prices and I was able to get the best price for my car purchase. Prior to going to Castle Chevrolet I had already visited 3 other dealerships around town so save some gas & go there first:) More
2015 equinox purchse I have taken my previous car to the service dept several times and was always happy with the customer service. The employees always went above and bey I have taken my previous car to the service dept several times and was always happy with the customer service. The employees always went above and beyond to help. I decided to purchase a new car from this dealer. While I wouldn't recommend the sales person jasper we dealt with I was happy with my purchase. I did have a problem where a month after my purchase my old car loan had not been paid off yet and couldn't get the sales guy to call me back. I emailed robert politza and within 2 hrs he responded to me that my payoff check was overnightovernights and he had a sales mgmt call me and apologize. We were impressed that they acted on our problem so quickly. I would recommend this dealership and most definitely the service dept. More
Great service The people in service are so kind and the service is fast and very clean. I recommend this service to all. And they washed my car The people in service are so kind and the service is fast and very clean. I recommend this service to all. And they washed my car More
Waste of time! Definitely false advertisement. I wouldn't waste my time with this dealership. At least attempt to help a customer. I did not feel they wanted to help Definitely false advertisement. I wouldn't waste my time with this dealership. At least attempt to help a customer. I did not feel they wanted to help me. Wanted to trade in my vehicle. Had plenty of money for a down payment. I had better service at a bargain store. More
DO NOT BUY FROM HERE TERRIBLE TERRIBLE TERRIBLE!!! They sold me a vehicle without getting the title from the previous owner. After 8 months we finally received it and it TERRIBLE TERRIBLE TERRIBLE!!! They sold me a vehicle without getting the title from the previous owner. After 8 months we finally received it and it was wrong. We had to pay out of pocket for THEIR MISTAKE. No returned voicemails, faxes or emails. Every person in management that we spoke to said it would be taken care of. Still waiting! Not worth the headache! More
New 2014 Impala The new 2014 Impala is amazing, we just love it. Zach Goloven took care of us and is truly an amazing young man. We were so happy to have him as our The new 2014 Impala is amazing, we just love it. Zach Goloven took care of us and is truly an amazing young man. We were so happy to have him as our salesman. He is up on all the new technology and can explain things on the car that were difficult to understand. I would recommend Castle and making an appointment with Zach. A job well done Zach! It was a pleasurable and educational experience. Thank you. Jerry and Grace G. More
Scam artists Went in to buy a used vehicle, they would not budge 1 cent on the listed price...even though that price was 5 thousand OVER blue book value. Then trie Went in to buy a used vehicle, they would not budge 1 cent on the listed price...even though that price was 5 thousand OVER blue book value. Then tried giving me a 25% interest loan at almost 700 a month for a 20k vehicle...with a credit score well over 700. These guys are insane. Stay away and don't let them try to rip you off. More
Waste of time So I read the other reviews and thought this was a reputable dealership. So I attempted to do business here. Supposedly Had a deal done and was suppos So I read the other reviews and thought this was a reputable dealership. So I attempted to do business here. Supposedly Had a deal done and was supposed to go and sign papers then to find out that the deal had never been done nothing was ready. I was not even approved for the loan. I was told by Mike Gonzalez the guy handling the deal everything was in the business office and ready to go just bring in the $3800. He said he would call me back with the exact amount needed for taxes and first payment.. Long Story short never heard back from him that night but I called before I drove out there and talked to several people before I received the answer of you are not approved for the truck. Then the Sales Manager said there's nothing I can do for you. He did say Sorry but had no reasons or didn't know anything about the deal or what had transpired during the day. Save yourself the time and effort and goto a dealership that wants your business and has customer service. Also I would make sure if your buying used from here you get your mechanic to perform an inspection glad I did but thats another story. More