Castle Chevrolet of Villa Park

Unprofessional, more interested in the upsell than verifying your VIN... Does not instill confidence or trust. They want me to drive over 20 miles to physically verify my VIN as they aren't sure if th verifying your VIN... Does not instill confidence or trust. They want me to drive over 20 miles to physically verify my VIN as they aren't sure if they have the correct number. I bought out my lease, how do they not have that information on file? Why is it my responsibility to fix their mistake. I was there for literally hours while they tried to upsell me, maybe they should have taken 2 seconds to verify my VIN instead of tacking on more money to my bill. They are either lazy or incompetent, neither of which instills confidence. Use them as leverage with another dealer, don't waste your time giving them money. More

What a Great Experience I had. The 2 Managers I dealt with, Joe O’Neill and Mike Castagnino were absolutely the Best. The entire Purchasing Process was as smooth as silk. I Highly Recommend anyone lookin with, Joe O’Neill and Mike Castagnino were absolutely the Best. The entire Purchasing Process was as smooth as silk. I Highly Recommend anyone looking to purchase a Chevrolet to visit the Castle Chevrolet Team. More

Today we came in to buy a new car with a trade in. We worked with Eddie. In short we are walking out of here with a new car. Eddie came through with a deal that we were extremely happy with. We did no worked with Eddie. In short we are walking out of here with a new car. Eddie came through with a deal that we were extremely happy with. We did not have to hassle back and forth beating each other up like the normal that we all expect too. Today we feel great with the deal we got and have no regrets. Thank you Eddie! More

FIVE WEEKS WITH NO PART YET The dealership put an aftermarket lift gate on my mom's new car. It was great. Now it has stopped working. FIVE weeks and still no part! My mother The dealership put an aftermarket lift gate on my mom's new car. It was great. Now it has stopped working. FIVE weeks and still no part! My mother is a senior with a rotator cuff injury. So five weeks now with her trying to load groceries into the back seat of her car. Can't get them in and can't get them out! I am afraid that when the snow arrives, she will fall trying to get groceries out of the car. We have made multiple calls and are always told that they can't find the part. I will give one more week then will contact the better business bureau and WGN investigates as well. More

Great My experience was fast and great I will come back when ever I need service or a new car thanks to all who assisted me My experience was fast and great I will come back when ever I need service or a new car thanks to all who assisted me More

Fast & Polite I had an appointment for an oil change and tire rotation. Service was quick and the service advisor was prompt, polite and explained all the work cle I had an appointment for an oil change and tire rotation. Service was quick and the service advisor was prompt, polite and explained all the work clearly. More

Not to often do you get good service - but - at castle I always get great service. Keep it up!!! I also the free car wash. do you get good service - but - at castle I always get great service. Keep it up!!! I also the free car wash. More

Could have been worse So all in all, everything was decent. Came in with a rough idle issue and after it was checked out, they found an issue with the cooling system leakin So all in all, everything was decent. Came in with a rough idle issue and after it was checked out, they found an issue with the cooling system leaking. After the repairs, the next day my coolant system was leaking. They did take care of it, just a hassle going back to the dealer on a Saturday. Then return the loaner and pickup my car on a Monday evening. I believe what I was charged for the initial repair was a bit high. Labor was over $1000.00. Based on when I told them to do the work and when the car was ready, it was roughly 5 hours. I believe most shops charge around 160.00 per hour, and I was charged around 200.00. I look at one of the items replaced, valve cover, and they charged 500.00 in labor. I personally cant see this taking more than an hour. I could do it myself maybe in 2 hours. Anthony was courteous and helpful. More

Thank you Great work as always! Thank you so much for always providing great service. Tony was courteous and helpful. Provided accuracy on service time and call Great work as always! Thank you so much for always providing great service. Tony was courteous and helpful. Provided accuracy on service time and called when ready More