Castle Chevrolet of Villa Park - Service Center

FIVE WEEKS WITH NO PART YET The dealership put an aftermarket lift gate on my mom's new car. It was great. Now it has stopped working. FIVE weeks and still no part! My mother The dealership put an aftermarket lift gate on my mom's new car. It was great. Now it has stopped working. FIVE weeks and still no part! My mother is a senior with a rotator cuff injury. So five weeks now with her trying to load groceries into the back seat of her car. Can't get them in and can't get them out! I am afraid that when the snow arrives, she will fall trying to get groceries out of the car. We have made multiple calls and are always told that they can't find the part. I will give one more week then will contact the better business bureau and WGN investigates as well. More

Great My experience was fast and great I will come back when ever I need service or a new car thanks to all who assisted me My experience was fast and great I will come back when ever I need service or a new car thanks to all who assisted me More

Fast & Polite I had an appointment for an oil change and tire rotation. Service was quick and the service advisor was prompt, polite and explained all the work cle I had an appointment for an oil change and tire rotation. Service was quick and the service advisor was prompt, polite and explained all the work clearly. More

Not to often do you get good service - but - at castle I always get great service. Keep it up!!! I also the free car wash. do you get good service - but - at castle I always get great service. Keep it up!!! I also the free car wash. More

Could have been worse So all in all, everything was decent. Came in with a rough idle issue and after it was checked out, they found an issue with the cooling system leakin So all in all, everything was decent. Came in with a rough idle issue and after it was checked out, they found an issue with the cooling system leaking. After the repairs, the next day my coolant system was leaking. They did take care of it, just a hassle going back to the dealer on a Saturday. Then return the loaner and pickup my car on a Monday evening. I believe what I was charged for the initial repair was a bit high. Labor was over $1000.00. Based on when I told them to do the work and when the car was ready, it was roughly 5 hours. I believe most shops charge around 160.00 per hour, and I was charged around 200.00. I look at one of the items replaced, valve cover, and they charged 500.00 in labor. I personally cant see this taking more than an hour. I could do it myself maybe in 2 hours. Anthony was courteous and helpful. More

Thank you Great work as always! Thank you so much for always providing great service. Tony was courteous and helpful. Provided accuracy on service time and call Great work as always! Thank you so much for always providing great service. Tony was courteous and helpful. Provided accuracy on service time and called when ready More

Quick and efficient Although I did not purchase my vehicle at Castle I sincerely wish I had.The business I used to go to would have you sitting HOURS before the end of th Although I did not purchase my vehicle at Castle I sincerely wish I had.The business I used to go to would have you sitting HOURS before the end of the service. That was just a oil change! Not that way with Castle. Respectful and Honorable! More

Great fast service Great service.Appreciate the staff for helping out. Service were able to get my car in and out the next day. But I wasn’t pleased I wasn’t able to use Great service.Appreciate the staff for helping out. Service were able to get my car in and out the next day. But I wasn’t pleased I wasn’t able to use the coupon that I have. Becky was amazing and very informative. More

Warranty Came in for warranty work. Had an appointment but not sure they were actually expecting me. I had asked for a loaner when I made it but they seemed Came in for warranty work. Had an appointment but not sure they were actually expecting me. I had asked for a loaner when I made it but they seemed surprised when I mentioned it then. I had to wait a bit for the loaner but it all worked out. More