Castle Chrysler Dodge Jeep RAM of Naperville

I came in just to test, drive a few models of the new Jeep grand Cherokee’s, and definitely fell in love with one that they had on the lot the salesman, CJ, was amazing he did not sell anything he gave m Jeep grand Cherokee’s, and definitely fell in love with one that they had on the lot the salesman, CJ, was amazing he did not sell anything he gave me my space. He answered my questions and was not pushy at all. I honestly wanted to take advantage of the financing, so I got approved on the spot, and I purchased a new jeep grand Cherokee! I work in sales and know that Customer Service is very important and I will say he went far and beyond to make my wife and I am very comfortable during the process and after with delivery and since then he’s been in touch with me. Great human being! More

We had an issue with a service appointment in the past but Mario took good care of us and we appreciate it! but Mario took good care of us and we appreciate it! More

Everything was handled as expected. Work was completed per factory recommendations. Vehicle was cleaned when returned. Work was completed per factory recommendations. Vehicle was cleaned when returned. More

Service was needed on both exhaust manifolds on 2013 ram. Was covered under warranty. had this work been done before at another dealership? parts needed to be ordered "This was not unexpected". While the Was covered under warranty. had this work been done before at another dealership? parts needed to be ordered "This was not unexpected". While the truck was in, the dealership looked over some of my other concerns and made repairs as expected. The dealership had our truck for over 2 weeks but to be fair, they had to wait for parts. had two issues when I picked up the truck. Some fender fasteners were missing and the hood latch sensor stopped functioning. Service corrected both issues on the spot. This is the second time we have taken the truck in at this dealership for service besides oil changes. . will continue. to . More

The cover for the engine is missing, there is another pa el underneath the car that is also missing, my radio is scratched, the work I asked to do was not done at all!!!!! I asked for the boot on the tie ro el underneath the car that is also missing, my radio is scratched, the work I asked to do was not done at all!!!!! I asked for the boot on the tie rod to be looked at on the passenger side, ok, I paid for a new tie rod, the boot is still torn the same as I left it, and the boot on the other side is torn as well, leaking grease all over the back of the wheel, could ya at least inform someone of these thing's!!!! Is that too much to ask??!?!??! Job took 5 weeks ... I know, it has to do with the warranty company dragging things... but come on... More

My experience at castle was very smooth as they were very professional and polite during my time there. professional and polite during my time there. More

W o n d e r f u l! It’s always a great time there! It’s always a great time there! More

Kayla kept me informed and was very professional. The service manager Mario even came out and spoke with me. Overall Castle provided great customer service. The service manager Mario even came out and spoke with me. Overall Castle provided great customer service. More

Excellent customer service! Will be servicing my car here from now on. Love how clean and upkept place looks. Thank you! Will be servicing my car here from now on. Love how clean and upkept place looks. Thank you! More

I’ve long despised this dealership for the rudeness and just an overall lack of professionalism from its employees. To the point that I told myself I would not buy another CJDR just so I dint have to deal just an overall lack of professionalism from its employees. To the point that I told myself I would not buy another CJDR just so I dint have to deal with servicing the car there. But under new ownership everything is different — in a good way! Employees are attentive, professional. It’s a completely different experience and one I’m happy to say I’ll repeat. More