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Castle Chrysler Dodge Jeep RAM of Naperville
Naperville, IL
1,595 Reviews
Welcome to Castle Chrysler Dodge Jeep Ram of Naperville, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Naperville, Aurora, Bolingbrook, Wheaton, and Lisle by delivering a seamless and enjoyable car-buying experience.
At Castle Chrysler Dodge Jeep Ram of Naperville, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,595 reviews
June 19, 2023
excellent service will always buy my cars from this dealer ,from day one they were very helpful I placed an order for a ram TRX they ordered it for me over the phone, and when the truck came in, they d dealer ,from day one they were very helpful I placed an order for a ram TRX they ordered it for me over the phone, and when the truck came in, they delivered it to me that's what I call. Excellent customer service. I never had to go to the dealer. Thank you to the salesman, CJ and the finance manager Gerardo. I appreciate all your help and will shop with you in the future again. More
by mokenamart
Employees Worked With
cj
June 14, 2023
I was very happy with Mike the service representative, but there are two things I am not happy with. One is the the 3 hour wait for an oil change and tire rotation. This is very excessive. The second item but there are two things I am not happy with. One is the the 3 hour wait for an oil change and tire rotation. This is very excessive. The second item bothers me more. I asked for the inspection sheet which could not be printed and was emailed. I was not allowed to view it. My wife has called several times and we still have not received it. We also applied for authorization which would allow us to view the inspection reports. No response to this. We have been taking our Compass to you for service since we purchased it 2018 and I would expect better customer service than we are getting. Regards, Ray Bambule More
by bambuler1
Employees Worked With
Micah Knapp, Four Stars
June 05, 2023
Leslie Lopez and David Mac were two of the nicest people that I have ever dealt with at a car dealer. I purchased the car from Illinois, but live in NJ and they made it as easier than I could ever imagine. that I have ever dealt with at a car dealer. I purchased the car from Illinois, but live in NJ and they made it as easier than I could ever imagine. From finding the car to purchasing and then shipping it right to my door. I could speaker more highly of both of them. I would come back again and again. Great job guys. More
by Natalie
June 03, 2023
I purchased a 2019 Volks Wagon Tiguan April 28, 2023 from Castle Naperville. My daughter and I had visited other dealorships, but thought the VW @ Castle Naperville felt better. Unfortunately, upon our retu Castle Naperville. My daughter and I had visited other dealorships, but thought the VW @ Castle Naperville felt better. Unfortunately, upon our return we were not greeted by the gentlemen in the store, so we had to ask for the salesman who initially helped us - Eddie R. How disappointing to return to Facebook seeing the photo taken with me and my VW and the other 'black' family photo removed from Castle's Naperville Facebook Page. The salesman Eddie R (no longer with the dealership) sold me a vehicle I wouldn't have ever considered, but glad I did. After many failed attempts at trying to reach Eddie @ Castle, I had finally learned of his absence. No one to this day (June 3rd) has contacted me. They got my business but aren't available to communicate. Bad business and customer service CASTLE. More
by leezajohnson44
Employees Worked With
Edward Radziewicz
May 31, 2023
My exhaust manifold failed just days outside warranty. My original dealer who shall remain nameless (just west of castle) decided to try charge me double and refused to stand with me despite decades of lo My original dealer who shall remain nameless (just west of castle) decided to try charge me double and refused to stand with me despite decades of loyal purchases and repairs.In the midst of a big set back for my family Castle stepped in and has won me over. Big shout out to Nick in service. Will be seeing you all very soon. More
by Bquill
Employees Worked With
Nick
May 30, 2023
We purchased two cars from Castle Chrysler DodgeJeep Ram in Naperville the service that we received in this location it was excellent! Wonderful employee Alex and Gerardo the manger at this location. They’v in Naperville the service that we received in this location it was excellent! Wonderful employee Alex and Gerardo the manger at this location. They’ve explained the whole process and they were very patient explaining the process of purchasing a vehicles. I recommend Alex and the manager Gerardo because their experience talks for it’s self. We have bought several cars with them and I truly recommend it for anyone who is interested in purchasing a vehicle at this location. More
by Mrs. Sanchez
May 29, 2023
You changed my oil on Saturday and didn’t tighten the drain plug. Wife sent me a text there was an oil spot on the drive. I just crawled under it a hand tightened the plug. I guess I will put a wrench on drain plug. Wife sent me a text there was an oil spot on the drive. I just crawled under it a hand tightened the plug. I guess I will put a wrench on it when I get home More
by knepras
Employees Worked With
Tom McDonald
May 22, 2023
My entire Experience was wonderful from the time I went in for an Oil change til the time I took it back for the recommended repairs. Everything was explained to me before and after the repairs. I give thi in for an Oil change til the time I took it back for the recommended repairs. Everything was explained to me before and after the repairs. I give this Dealer 10 POINTS!! ALL THE STAFF ROCKED! More
by MsShawny918
Employees Worked With
NICK AND KAYLA IN SERVICE
