Castle Chrysler Dodge Jeep RAM of Naperville

Had brought my 2007 Dodge Nitro in for service. Met with Joe Bennish (Service Advisor) great experience. Had Jerry the mechanic do the repairs on my vehicle. Told me wat was wrong. Gave me the appr Met with Joe Bennish (Service Advisor) great experience. Had Jerry the mechanic do the repairs on my vehicle. Told me wat was wrong. Gave me the approximate cost. The time line which(He had me take the care home and bring back after parts were ordered) was two days. I waited for repairs to be done at the dealership. The cost and expectation was warranted so the service was a great experience. Thank you great job. More

Came in for check engine light. Diagnosis the issue and also found a leaking radiator during inspection. All was covered under extended warranty. Thank you for great service. Diagnosis the issue and also found a leaking radiator during inspection. All was covered under extended warranty. Thank you for great service. More

I had a wonderful experience. My salesman was Jerry G. Jerry has a wonderful personality & made me feel very comfortable. He was honest, funny, & professional. He knows his craft. My salesman was Jerry G. Jerry has a wonderful personality & made me feel very comfortable. He was honest, funny, & professional. He knows his craft. I came their for a Dodge Charger & that’s what I left with. And I love my new car. Thanks Jerry G. More

The dealership is always where I get my service done. The recommendations for service needing to be done is spot on. I've been coming to this dealership for years for my mom's jeep and now my own. Even w The recommendations for service needing to be done is spot on. I've been coming to this dealership for years for my mom's jeep and now my own. Even with a new owner the service hasn't changed More

Ask for Jason Hannan, he is the BEST! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service an He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff. This was my 13th car purchase in my life and the best experience I ever had! More

I recently bought a BMW 328i through the help of CJ. CJ provided the best experience I have EVER had at a car dealership. Buying a car can take time and be stressful but he made it the most comfortable. CJ provided the best experience I have EVER had at a car dealership. Buying a car can take time and be stressful but he made it the most comfortable. He was knowledgable and catered to exactly what I was looking for. When test driving the cars, he made sure I experienced all features before making a decision. I didn't feel like his purpose was to sell any car, but a car that was the best fit for me. He was understanding of my budget and made my dream possible. If you are looking for a great quality car and even greater customer service experience, you must go to this dealer and ask for CJ. I have already referred people to him because my experience was so great. My sister already went and bought a car from him and had just as an amazing experience as I did. Thank you CJ for giving me the best experience for my first car purchase! More

This may be the worst service center of any car dealership I've ever visited in 40 years as a driver. I've owned Honda, Volkswagen, Infiniti, BMW, Acura, Chevy, here and on the East coast. I will t dealership I've ever visited in 40 years as a driver. I've owned Honda, Volkswagen, Infiniti, BMW, Acura, Chevy, here and on the East coast. I will tell you this place is the worst. Every time I go you pull in and people ignore you. You just awkwardly stand there waiting for someone to take care of you. They make you feel like you're putting them out. Then it's two hours for a "quick service" oil change and of course they come up with ten other things your car with 20,000 miles needs. The only reason I go here is it proximity to my house and I will tell you this place is bad enough that when my lease is up on my Ram I will never again purchase another CDJR vehicle just to avoid the misery that is visiting this service department. More

New ownership. Went downhill quickly. Will be looking for a new dealership. Good people are gone. Corporate crap. Went downhill quickly. Will be looking for a new dealership. Good people are gone. Corporate crap. More

Took my car In and after keeping it for 7 hours remembered they don’t fix the roofs on the 2011 jeeps ( even tho I specifically asked 2 : different service people) before I dropped it off~ took of remembered they don’t fix the roofs on the 2011 jeeps ( even tho I specifically asked 2 : different service people) before I dropped it off~ took off work and had my neighbor pick me up at the dealer and waited all day ~ only to get a call a 3 pm saying “ we can’t fix those anymore) More

Everything was great with the sale and the delivery of the Grand Wagoneer from Naperville Jeep the Grand Wagoneer from Naperville Jeep More