Castle Chrysler Dodge Jeep RAM of Naperville

I brought in my jeep to the Naperville service dept. Paul Ruilova was beyond disrespectful. He miscommunicated with me and my husband, and then after the manager already handled the problem, he took it upon Ruilova was beyond disrespectful. He miscommunicated with me and my husband, and then after the manager already handled the problem, he took it upon himself to call me to argue with me that I was wrong. I have never seen such poor customer service skills in my life. He needs to be either let go, or retrained. Do better. More

Good customer service! Joe was very informative and helpful . Will return for tune up and transmission fluid and filter change when I reach 150 thousand mile mark. helpful . Will return for tune up and transmission fluid and filter change when I reach 150 thousand mile mark. More

Have been taking my Jeep Grand Cherokee here for service for the past 2 years, not the dealer where I purchased my Jeep, not happy with the original dealer, so been coming here, really clean and comfortable for the past 2 years, not the dealer where I purchased my Jeep, not happy with the original dealer, so been coming here, really clean and comfortable place, staff is always excellent, More

Do not recommend. They gave me a rental car that had a cracked windshield. The crack was on the driver side. 18 inches by 12 inches. A golf ball size hole. It was not safe to drive in our opinion. Rep cracked windshield. The crack was on the driver side. 18 inches by 12 inches. A golf ball size hole. It was not safe to drive in our opinion. Repair was pushed back twice due to parts. A 1 week repair ended up taking 3 weeks. More

Bought a used 2013 Nissan Rouge and have loved it so far. I feel like they gave me a good deal on the vehicle. Took it in for my first oil change a few days ago. The service was excellent! I feel like they gave me a good deal on the vehicle. Took it in for my first oil change a few days ago. The service was excellent! More

We had a fantastic experience with Jim "Ski" Szatkowski buying our new 2020 Pacifica. We've bought numerous cars through the years (first time at this dealership) and this was our best experience by far. buying our new 2020 Pacifica. We've bought numerous cars through the years (first time at this dealership) and this was our best experience by far. I had specific feature requests that were not common, and Ski went above and beyond in finding exactly what we were interested in before we even arrived and had it ready for a test drive when we pulled in. He provided lots of details about the vehicle that were relevant to our needs, got the best deal for us, happily stayed late to make sure everything went smoothly until the end. My favorite part was at the very end when he went outside with us in the dark after the dealership was closed to show us some last vehicle details/tips that were helpful to know as I was planning to take it on a cross country trip within just a few days. Ski was professional, patient, helpful, knowledgeable, caring, and friendly. This dealership is very lucky to have both his experience as well as his excellent customer service. It is obvious he really cares about his customers and their experience with him. I should add we also had a very positive experience with the gentleman who processed the financial part--he also stayed late and provided excellent customer service to us. Thanks so much! More

Great service, great guys. Brought my truck in for a bad Knock sensor and it was replaced by service in a cost effective manner. Thank you Knock sensor and it was replaced by service in a cost effective manner. Thank you More

David was very helpful in choosing my truck. No pressure tactics work for most people. He was also very knowledgeable in showing me the workings of my truck! Thank you also to Dan for the thorough walk th tactics work for most people. He was also very knowledgeable in showing me the workings of my truck! Thank you also to Dan for the thorough walk threw of all the paperwork and options available to me. More

Great ServiceThe staff here sets a Gold Standard for how Great Service The staff here sets a Gold Standard for how customers should be treated I recommend this dealership to anyone. Tim Mc Kay runs the be Great Service The staff here sets a Gold Standard for how customers should be treated I recommend this dealership to anyone. Tim Mc Kay runs the best Service Dept I have experienced. More

Mile Spano listened to our issues and has singlehandedly changed our perception about your dealership, to a positive one. On previous trips to the Naperville location, the attention to detail from service changed our perception about your dealership, to a positive one. On previous trips to the Naperville location, the attention to detail from service staff to the lack of negotiating with sales team really created negatives experiences. My father used to be an engineer for Chrysler Jeep for over 35 years, we have purchased andleqses many vehicles over the years, this location needs work. More