Castle Chrysler Dodge Jeep RAM of Naperville

Stress-Free Experience Thank you Ski and Team for the very easy, fast, and stress-free experience. As a new Jeep owner, I was very comfortable with the entire experience. Thank you Ski and Team for the very easy, fast, and stress-free experience. As a new Jeep owner, I was very comfortable with the entire experience. Ski was very informative on the options, and very knowledgeable to help make my decision. The selection, customer service, and finance process was 5 stars. More

New Jeep Grand Cherokee purchase I purchased a new Jeep Grand Cherokee Limited from Jim "Ski" Szatkowski recently and I must pass on my overall satisfaction and experience. Jim was ve I purchased a new Jeep Grand Cherokee Limited from Jim "Ski" Szatkowski recently and I must pass on my overall satisfaction and experience. Jim was very patient, answered all my questions and worked out a fair and honest purchase for me. I am very happy and appreciate all the time Ski took with me during the process. More

Inability to admit any fault after 3 visits I would like to share my experience with the Naperville Jeep/Dodge service department. My wife and I have a 2015 Dodge Durango RT and a 2018 Jeep G I would like to share my experience with the Naperville Jeep/Dodge service department. My wife and I have a 2015 Dodge Durango RT and a 2018 Jeep Grand Cherokee. Since moving to the area, we have both serviced at Naperville Jeep/Dodge. Last week, I brought our Durango in for an oil change. It had also recently crossed 100k miles. The vehicle had been jumping a bit and some lights would come on periodically regarding ABS and traction. I wanted that looked into as well. I dealt with Jessica Rohrer as a service advisor initially. She informed me of some recalls that would be needed and that she could use this as a way to cover the loaner as well. I was very appreciative. The following day she called me with all the standard recommended protocols for a vehicle at 100k plus a recomendation that I replace the radiator for $900. At that point it would have been $2000 which I explained was far above our budget. I simply wanted the oil change, recalls and lurching attended to. On Thursday afternoon, I received a call from Jessica. She informed me the vehicle would be ready tomorrow. When I asked where we were on cost? Jessica said, "around $1000." I was fine with this. On Friday afternoon, Jessica called to let me know the car was ready. She also stated she was able to reuse a part and saved me a few hundred bucks. I told her she rocks! When I asked the cost, she said $1540. Needless to say, I was quite frustrated given this over 50% higher than what she had told me the day prior even after the alleged savings of a few hundred bucks. Rather than get upset, I simply hung up to give myself time to process. I called back 10 minutes later to discuss this with her. The first thing out of her mouth was, "I'm sorry, I added wrong! I said, that's totally understandable. Happens to the best of us. She informed me she would get back to me. I never heard back from Jessica. Saturday morning, my wife went to pick up the car. Afterward, she called to inform me it was $1350. Once again I was frustrated due to the fact I felt the "added wrong" meant it was near the original quote. Also, I never received a call informing me of the actual price. At this point, I contacted the service manager, Tim Mckay. Tim was very helpful and said he'd speak to Jessica. He then called me with Jessica on the line so we could both explain our side of the miscommunication. Tim stated he wanted to make it right and would $200 back be acceptable? I agreed and was very appreciative. My cost at this point was $1146.47 On Monday evening, in the midst of heavy snow, I received a frantic call from my wife in tears. Sensors were going off and the car was switching into manual. She had pulled over at this point. I told her I'd come get her. She told me she would restart the car and try and make it home. Thankfully, she did. I brought the vehicle back in the following day. I was assigned a new service advisor, Joe Bennish. He and Tim were very helpful and Tim said they would get me a loaner free of charge. The following day, Joe called to inform me the ABS module needed to be replaced. The cost would be $1000 with parts and labor. I was obviously extremely frustrated at this point, but what else could I do? I agreed to the service. At this point, I had not researched the replacement of an ABS module. According to the Internet, the average service charge for this is between $50-70. I was charged $478.59 in service plus $467. I would like to think the additional charges were for excessive due diligence in seeing that the fix worked. Sadly, that was not the case. Within three blocks of leaving the dealership, all the sensors began to go off. Not 3 miles, not 30 minutes, 3 blocks! I immediately returned to the dealership. Clearly, the car had NOT been test driven and I paid $478.59 in labor for a failed fix. Once again, I was given a loaner and told it would be taken care off. The following day, I picked up the car. I had sent Tim a detailed email showing all services and the excessive labor charges for each and everyone compared to industry average. I simply stated I felt I should be refunded the $478.59 labor or even some portion of it. Surprisingly, he was insistent I was due nothing. Let me be clear. This is not an example of me trying to get off on the cheap. The receipt clearly states all work has a 24 month unlimited mile warranty. I left the dealership with this car twice under the assumption the issue was fixed. The second time was a clear improper fix and part i paid $1000 for. I hadn't been driving the car for 2 weeks and the same problem occured. I had the car for 30 seconds. The work was NOT done properly! I should not be responsible for the excessive labor charge. The third and hopefully final fix and replacement of the speed sensor, is not a courtesy as Tim seemed to imply! Its the dealerships responsability to the customer. The real irony lies in my experience at the cashier while waiting to pay the $1000 bill for the ABS module replacement after my second service. In front of me was a woman who had come in for an oil chance with a coupon. She was being remarkable difficult to the cashier who was simply trying to explain all charges. Tim came over to have a dialogue with this woman. She informed him," This was not the price stated on the coupon!" Tim clearly and respectfully explained that the coupon, did not take into consideration taxes and disposal. I was actually floored by this woman's attitude and ignorance. She stated she was a regular customer. Tim replied he'd observed she had been to the dealership only once before. Clearly, this was a customer in the wrong. A customer, attempting to take advantage who we all know, will never return. After a bit more complaining, Tim agreed to remove the disposal and a few other small charges. I would assume for an oil change, perhaps 20% or more of the total. I expressed my sympathies and even joked to the cashier as I paid my bill. My wife and I have two vehicles we have serviced at Naperville Jeep/Dodge. The dealership is a mile from our home. We are also driving a Durango with 100k miles on it. We have discussed looking into a Wrangler Unlimited in the near future. I test drove one at this dealership two years ago. It goes without saying we would have come to Naperville Jeep/Dodge to further look into this trade. We also have a surprising amount of friends in the area who drive Grand Cherokee's and Wranglers. I suppose as a dealership, you may find solace in the fact that in the end, your service manager was able to: 1. Save the dealership a few hundred dollars. & 2. NOT admit any fault on his or his teams part in order to save face. Hopefully, this fits within Naperville Jeep/Dodges business model/matrix. A non admission of possible fault and a few hundred dollars outweighs the future value of: 1. The continued service of two vehicles. One of which, with over 100k miles and well out of warranty. 2. A possible future new/used car buyer. And lastly, 3. A former customer who will now clearly express their frustration to anyone with a Jeep/Dodge in the area along with Yelp other customer service outlets and Chrysler Jeep Dodge. I guess we have far different views of customer service/good business practices. Former customer Frank N More

Perfect they are very professional and honest, I felt that I can trust and they did everything they said no games with the price and again, thank you Jim Szat they are very professional and honest, I felt that I can trust and they did everything they said no games with the price and again, thank you Jim Szatkowski!! More

I was in need of an appointment for a recall and was given one for the next day. Very nice staff. Fast and great service. I will recommend and return. given one for the next day. Very nice staff. Fast and great service. I will recommend and return. More

Awesome experience I went in to look at one particular vehicle. It was brought quickly for a test drive. Once we got to pricing, sales staff understood my need to stic I went in to look at one particular vehicle. It was brought quickly for a test drive. Once we got to pricing, sales staff understood my need to stick to a budget and worked diligently to negotiate a great deal for myself. More

I'm always pleased when I visit this dealership. The staff is very nice and they get the job done. The wait is never too long. staff is very nice and they get the job done. The wait is never too long. More

Shout out to John Mac and Bob Mueller, who were Awesome helping me start fresh after a BK. They were very friendly, extremely Helpful and I was in and out in a couple hrs. Awesome Job Fellas helping me start fresh after a BK. They were very friendly, extremely Helpful and I was in and out in a couple hrs. Awesome Job Fellas More

“Ski” thank you for all of your help! I could not be happier with the new Compass! This car has the look and feel I wanted! ⭐️⭐️⭐️⭐️⭐️ happier with the new Compass! This car has the look and feel I wanted! ⭐️⭐️⭐️⭐️⭐️ More

Absolutely terrible. Under valued my trade in, wouldn’t come down on pricing for $500 to out beat a competitor, were rude, consistently called and harassed me for a sale after I asked them to stop numerous come down on pricing for $500 to out beat a competitor, were rude, consistently called and harassed me for a sale after I asked them to stop numerous times. I had to block this caller. Continued to email me countless promotion emails after asking them to stop five more times. Had to report this company to the government for spamming. This place has all bad reviews for a reason and their sales manager will completely try to rip you off! I asked my neighbor who also sells cars and he couldn’t believe the way they worked the numbers to rip me off. All around terrible experience. More