Castle Chrysler Dodge Jeep RAM of Naperville

Strong Customer Service We began our search for a car back in February 2019, debating whether we needed to add an additional car with new drivers in our household. Jim "Ski" We began our search for a car back in February 2019, debating whether we needed to add an additional car with new drivers in our household. Jim "Ski" Szatkowski provided us the information we needed and was very helpful during our visit and test drive. Six months later we were finally ready to purchase a vehicle and reached out to Ski. We were at the dealership within the hour and Ski had everything ready for us. We left the dealership with the car that afternoon. More

Smooth process I went in not knowing what to expect because you just never know when walking into dealerships. I responded to a flier received from John Mac and set I went in not knowing what to expect because you just never know when walking into dealerships. I responded to a flier received from John Mac and set an appointment to come in. When I say working with Bob Mueller and John Mac was one of the smoothest processes I have ever encountered while working out a car deal, I really mean it. John was up front about costs and made me comfortable when making my decision. I didn't feel pressured as I have in times past with other car salesmen. I definitely recommend these 2 when considering your next car purchase. More

Amazing What an amazing experience i had buying my very FIRST car. Thank you Chris for making it the smoothest purchase! Would highly recommend seeing Chris O What an amazing experience i had buying my very FIRST car. Thank you Chris for making it the smoothest purchase! Would highly recommend seeing Chris Olson for any questions! More

Great program for those coming out chapter 7 After being turned down from various dealerships, they welcomed me and made the process of buying easy as possible. They didn't set any unrealistic ex After being turned down from various dealerships, they welcomed me and made the process of buying easy as possible. They didn't set any unrealistic expectations and I still wound up driving off their lot after catching a Lyft. I am very appreciative. John and Bob were excellent. Not enough words to express. They have definitely gained a customer for life. Thank you gentleman, Sincerely, Dwight B More

Great Car at a Great Price Came in to browse the used cars, fell in love with the Cherokee. Checked out new cars and drove out with a brand new one. Came in to browse the used cars, fell in love with the Cherokee. Checked out new cars and drove out with a brand new one. More

Repeat Customer I was in the need for a new vehicle and didn't hesitate to head to NCJDR after having a good experience less than a year ago. The people are nice, ho I was in the need for a new vehicle and didn't hesitate to head to NCJDR after having a good experience less than a year ago. The people are nice, honest, and aggressive in earning your business. Working w/ Ski was very easy and wouldn't hesitate to recommend him to anyone. More

Horrible Customer Service Scheduled an appointment to get recall issue fixed - I made sure to insist that the part would be there, and they assured me it would. However, when I Scheduled an appointment to get recall issue fixed - I made sure to insist that the part would be there, and they assured me it would. However, when I got my car there it was not and now they want me to reschedule it. I am so confused, as to why you would schedule me to come in for a specific service and not have the part. Tom's explanation "We need the VIN number off the car". Um not a good enough reason, I could have given you the VIN, I have had work done there in the past and you should have my VIN on file. I SPECIFICALLY asked if you would have the part there before I made the appointment. Second - I have been having a similar issue to one I had in the past they fixed, and so they seen the check engine light on and wanted to take a look I agreed seeing I was "getting the recall fixed". When I picked up my car it still has the same issue even after I paid almost $600 for repairs. The worst part is the fact that the whole reason I even brought my car to the dealership is to have the recall fixed, I should have just taken my car to my normal shop where they actually care about customers, and don't try to over charge you. $160 to pull codes on a check engine light?? Never again, I will be sure to bring to a reliable shop, I refused to listen to their lies and be given horrible customer service when you are expected to pay so much extra for services. Customer service - Huge issue with Danielle the cashier. I couldn't find the box to place my keys, when I was leaving my car. The salesman who was standing outside was really nice told me I could leave them with the cashier, he walked me over to the cashier spot, she must have been on break I was told to wait for her that she would be back. I waited about 5 minutes. When she arrived I told her I was trying to give her my keys for service in the morning. She was like you need to put in key box outside. I explained I couldn't find it and asked if she could show me where it was. She rolled her eyes at me and was like I'll do it. More

Worst dealership I have ever been to in 40 years , Brought my car in for a simple battery check engine light . I was called and told my car was leaking from the drive train and it was out of warranty Brought my car in for a simple battery check engine light . I was called and told my car was leaking from the drive train and it was out of warranty by 29 days , I don't think there was anything wrong with my drivetrain , they cover the warranty on that work but still charge me $500 and $302 for a battery total of $802 , give me my car back with the shroud missing from underneath that protects the oil pan and the starter and all the other components and missing my battery insulation case , first time they had my car for a week and three days the next time they have my car just for the shroud for a week and two days I believe they did nothing to my car , parts missing off my car never heard of such a thing from a dealership . The lack of professionalism is the worst I've ever seen they tried to tell me that the shroud wasn't there , could not tell me where my parts were , really seem like they did not care I would never recommend this dealer to anyone , if I could give minus stars I would, I am sorry Chris olson but your service is the worst you will lose more and more sales over time , I am going to tell everybody about this dealership that I work with and in my life for as long as I can ,because I don't want this to happen to anyone else it was the worst experience with a dealership I have ever had in 40 years of buying cars . The service person's name is Kirk and the other one is Roland worst service people I've ever dealt with don't call you back they say things that are true they lie , More

Great It was great service and Chris Olson did a very good job. The overall process was very efficient. More words needed to hit the minimum required. It was great service and Chris Olson did a very good job. The overall process was very efficient. More words needed to hit the minimum required. More

Great Deal- Great People! Awesome buying experience in both sales and finance! This the 2nd car we are buying from Rob Goldman and sitting with Dan Volz to wrap up the finance Awesome buying experience in both sales and finance! This the 2nd car we are buying from Rob Goldman and sitting with Dan Volz to wrap up the finance side of the deal. Trustworthy and super friendly! More