Castle Chrysler Dodge Jeep RAM of Naperville

Friendly no hassle buying experience Jim “Ski” Szatkowski was very helpful. From the moment I started browsing the lot, he offered to answer any questions, without being overbearing. When Jim “Ski” Szatkowski was very helpful. From the moment I started browsing the lot, he offered to answer any questions, without being overbearing. When I figured out what questions to ask he pulled up all of the inventory that met my criteria and was sure to point out each one on the lot, so I would know the corresponding Jeeps that matched the details on the computer. He was very down to earth and easy to talk to. I wanted to have my husband come back to make the final decision, as it was to be his car after all. When I left that day, I knew we were going to be back because “Ski” didn’t turn up any pressure tactics or tell me that I had to buy that day. He made sure that I knew his hours and how to contact him, and simply asked that if I came back that I ask for him. I brought my husband back the next day. Ski had the keys waiting on his desk. I don’t know if it was coincidence or he wanted to make sure that he had the one ready that I was most interested in, but we took it for a test drive, and then bought it. It was a pleasant experience with all of the people we met, and fast. We got a quick tour of the shop while they valued our trade in and secured financing. The paperwork even with the trade in was extremely easy and we had everything in order in less than a half hour. As soon as that was finished and we had the keys Ski had it pulled up washed gassed and ready. He did a quick tutorial of all of the features and how to work everything, and we drove away very happy. I would defiantly visit them again if I ever want another Jeep. More

New car purchase This dealership goes above and beyond. They made sure we got exactly what we wanted. They were helpful and answered every question we had in a very re This dealership goes above and beyond. They made sure we got exactly what we wanted. They were helpful and answered every question we had in a very respectable and professional manner. More

Problems after Recall Work was Done Came in yesterday with my Jeep Compass for a recall, everything went smoothly till I was leaving. It was 10:50am, Mark, my service tech, said my car Came in yesterday with my Jeep Compass for a recall, everything went smoothly till I was leaving. It was 10:50am, Mark, my service tech, said my car was ready. He walked me outside and to my left was a red Jeep and in front of that my jeep running. As I walked toward it it pulled away and I saw my car being driven off the lot. A man walking into the service department watched me and hear me say that's my car being driven off. He said it has an Uber sticker on it and I said yes I'm an Uber driver. I went back inside and said to Mark, "someone just drove off in my car", he was a little surprised. Long story short he said that it was taken off the lot by a manager of the Kia dealership down the street, she was picking up a loaner car. He called the Kia dealership, informed them that the manager took a customer's car instead of the loaner car. Now wouldn't you think if someone, excuse me a Manager, was picking up a loaner car she would see the Tall Cup of Lemonade, the Uber Stick, the or my Uber ID and realize this was not a loaner car. Who would want a loaner car with all that stuff in it. Mark called three times and explained the situation again and said I had appointments and bring the car back right away. I checked the distance between the two dealerships and it's two minutes away. Finally at 11:30am (40 minutes later and a missed preschedule Uber ride, she "Donna" brings the car back. I said to her "are you the person who took my car", she turned to me and "said yes sorry" and started to walk away. I then asked how she can just take any car off a lot, shouldn't you have papers or check with someone, then she said "I said I was sorry", started walking away again when I said I want your name and your dealership's phone number. She grabbed a card off the side and as the Service Manager (Tim) walked by she grabbed his pen. He's like "what's going on here, so I told him she took my car, thought it was her loaner that she was picking up". I said doesn't she need papers or something to pick up a loaner car? He then turn to her said go take care of what you need to", and said come into my office and I was straightened this out. Never said a word to her and wanted me to come into his office and explain. I said aren't you going to question her and why she took my car for 40 minutes. He said nothing and I walked out. I'm sick of people not taking responsibility for their mistakes and taking advantage of seniors. Donna was rude and Tim took no responsibility for letting another dealer get into one of their customer cars. Plus I don't know what they did with my car for 30 minutes, do I need to change my house keys, because they had my car with my key card for where I live. And don't tell me I should trust them or you because I don't. Also a headlight is out that I had repaired last week? More

Customer Service & Satisfaction First time purchasing a vehicle and Jim "Ski" Szatkowski made it painless and addressed all my concerns. Very satisfied from start to finish with the First time purchasing a vehicle and Jim "Ski" Szatkowski made it painless and addressed all my concerns. Very satisfied from start to finish with the whole process. I would recommend "Ski" to anyone looking for a new vehicle. More

Quick and Painless We came in on a Saturday morning without any real idea of what we were going to end up with. It was a very smooth process and ended up driving out of We came in on a Saturday morning without any real idea of what we were going to end up with. It was a very smooth process and ended up driving out of there with a new car. More