Castle Chrysler Dodge Jeep RAM of Naperville

Very good sales Person. Not aggressive & helpful. I've purchased another car about 6 months ago & found the people here very helpful & did not use any pressure for Me to make a commitment. I started l I've purchased another car about 6 months ago & found the people here very helpful & did not use any pressure for Me to make a commitment. I started looking online for the Pacifica & found one here & made a very good deal. I also dealt with Chris on the last purchase of my 300s. Also a beautiful car. More

Liars Scam Artists and Liars! I purchased a 2015 Jeep Renegade from this dealership that I have not been able to drive since purchasing it due to various i Scam Artists and Liars! I purchased a 2015 Jeep Renegade from this dealership that I have not been able to drive since purchasing it due to various issues with the car. Days after bringing it home, the engine grinds loudly, the whole body of the car vibrates enough to cause a headache, the MPG is literally half of what it should be...when I contacted this dealership they had at least twenty excuses for it and why they didn't need to look at the car (oddly, many of these excuses would still indicate something wrong with the car) -- the cold cut the gas mileage in half, the odometer and/or electronic mpg meter must be malfunctioning, it must be the outside sensor in the mirror that's causing all of this. This is even coming after the owner -- Frank -- blatantly lying about knowing why other cars at other dealerships were cheaper than he thought they should be. "I know this car, it's been in a bad accident." He said to one. It hadn't been. The carfax said as much. It was just a manual. DO NOT BUY FROM THESE CROOKS! More

Ski was a pleasure! We were working against time to get this deal complete and Ski was instrumental in helping us move things along quickly. His efforts were above and be We were working against time to get this deal complete and Ski was instrumental in helping us move things along quickly. His efforts were above and beyond the call of duty. Thanks Ski! More

Great Experience Honest Knowledgeable Salesperson I found this dealership to be the most upfront about their prices and easy to work with. Salesperson was knowledgeable and got all the paperwork done I found this dealership to be the most upfront about their prices and easy to work with. Salesperson was knowledgeable and got all the paperwork done fast and efficiently. Car was ready for us and he explained everything so we could understand More

Ski was great. I really enjoyed my experience with Ski, he is such a wonderful and great person! He has been extremely helpful and a pleasure to work with on buying I really enjoyed my experience with Ski, he is such a wonderful and great person! He has been extremely helpful and a pleasure to work with on buying my new car. More

Excellent Service From the beginning i had multiple phone conversations with Ski, he was upfront and honest and really showed that he wanted/valued my business. He lis From the beginning i had multiple phone conversations with Ski, he was upfront and honest and really showed that he wanted/valued my business. He listened and made sure that i understood everything. I went in and was able to purchase a brand new Jeep and we completely done in under 2 hours. Very impressive and needed as my wife and i brought our 5 month old! I highly recommend going to Naperville Chrysler Jeep Dodge Ram. Ask for Ski! More

I have never experienced such bad service I have never experienced such terrible customer service. After jump starting my car from a dead battery I took it in on a Wednesday night and set up a I have never experienced such terrible customer service. After jump starting my car from a dead battery I took it in on a Wednesday night and set up an appointment for Thursday morning. My service advisor, Keith Larkin, assured me that they would work on the car and give me a call when it was ready. Five hours go by and still no call so I decide to call them and could only reach Keith’s voicemail. I left a message asking for him to call back ASAP, which he didn’t. He finally calls back 9 hours after my appointment time telling me the car would be ready in the morning. The next day I hear nothing so I call them at 11:30 and Keith says it’ll be ready in an hour and he’ll text me when it’s ready. Two hours go by and still nothing so I call him. No answer. Another hour goes by and I call again and Keith says it’s been ready and that I must not have gotten his text. I show up at the dealership with my father to pick up the car and after they lost our paperwork we finally get our bill which was $340. Of that total, $142 was for some “special” battery and was the only one that fit into my car. Then we noticed there was a $135 charge to test the original battery to see if it was still good. We brought up our concerns to Keith and asked why they needed to test the original battery and charge us $135 if we already knew it was a bad battery. He responded by saying, “well do YOU work for free?” We were shocked that he would use such a condescending tone with us when we just asked a simple question. He was nothing but hostile with us about the bill and kept repeating his question, “do YOU work for free?”. We ended up settling our bill in our favor which we were happy about but the service we were provided to get there was like nothing I’ve ever experienced before. I will never return to this dealership and if I could persuade even one person to do the same I’d consider it a success. Please save your time, money, and sanity and visit a dealership that cares for its customers. More

Amazing Dealership I really enjoyed my experience at this dealership, and I had a very knowledgeable saleperson, Chris Olson, help me with everything. Chris did everythi I really enjoyed my experience at this dealership, and I had a very knowledgeable saleperson, Chris Olson, help me with everything. Chris did everything I could have wanted, and more. More

Excellent Sales person! Very quick in closing transaction! Chris is excellent Sales person! He helped me select right car and then helped in closing the transaction quickly. It was great experience working wit Chris is excellent Sales person! He helped me select right car and then helped in closing the transaction quickly. It was great experience working with him as i never experienced this quick service from any car dealer! More

Good deal Ask for Chris Olson the salesman he will help you out the best that he can I had a high-interest loan on a car I didn't want you gave me a low interes Ask for Chris Olson the salesman he will help you out the best that he can I had a high-interest loan on a car I didn't want you gave me a low interest loan with a car that I am satisfied with More