Castle Chrysler Dodge Jeep RAM of Naperville

Good experience...for car shopping! Bob Williams was very positive and helpful. Transaction went well. I was happy that this dealership had the exact color Jeep that I wanted. Bob was Bob Williams was very positive and helpful. Transaction went well. I was happy that this dealership had the exact color Jeep that I wanted. Bob was honest and knowledgeable. More

Bob Williams!!! Thanks!!!! Bob Williams was awesome at helping my family and I to find a vehicle. Bob was very professional and great to work with. Thanks! Zavala Family Bob Williams was awesome at helping my family and I to find a vehicle. Bob was very professional and great to work with. Thanks! Zavala Family More

amazing service first time with jeep owning and servicing and it was a great visit. Tom my advisor is awesome and i will continue to go back for service as he display first time with jeep owning and servicing and it was a great visit. Tom my advisor is awesome and i will continue to go back for service as he displayed the awesome efforts to reslove any of my concerns. i also had the pleasure of meeting the service manager Tim. Over all 2 great team members and you can tell they strive for customer satisfaction. Thank you guys for being great with me and my jeep! Great service dept!! More

Back Lot o' Love! Completely and totally surprised by the sheer NUMBER of vehicles to check out...the dealer we worked with (Ski) was great in helping us find the Jeeps Completely and totally surprised by the sheer NUMBER of vehicles to check out...the dealer we worked with (Ski) was great in helping us find the Jeeps I had picked out online in the back lot o' love. Turned out that we picked one we hadn't seen online because there were so many choices! Ski knows his stuff and was instrumental in getting us set up in the Jeep I chose and getting the process completed quickly and easily - even with my 6 1/2 year old. Great experience!!! More

The WALTERS are very appreciative in purchasing our new Dart WE had a great experience at the dealership. Everything went smoothly We thank everyone for their assistance in helping us with paper work in fina WE had a great experience at the dealership. Everything went smoothly We thank everyone for their assistance in helping us with paper work in finalizing our purchase of the new Dart. God Bless you all! More

Very happy The sales people were very Knowledgeable and very helpful and very friendly. Dealership is very clean and very comfortable for the wait. I would reco The sales people were very Knowledgeable and very helpful and very friendly. Dealership is very clean and very comfortable for the wait. I would recommend the dealership. More

Great service experience I had an emergency light signal in my dashboard because I left the gas cap off after fueling. I called The Service Department and Roland told me to c I had an emergency light signal in my dashboard because I left the gas cap off after fueling. I called The Service Department and Roland told me to come by, that he could determine quickly if it needed resetting or if it was something requiring an appointment. It turned out to be a reset and I was on my way in less than half an hour. I was so pleased with the experience I called the service Manager, Tim McKay. just 2 weeks later my tire pressure monitoring light went on and I called and was advised to being the car in when I could and they would quickly determine if it was again just a reset. This time Keith assisted me and it was a nail in the tire. Instead of making me wait, he quickly had the tire repaired and again I was on my way in half an hour. While I was waiting in the service area while they washed the car, someone, I believe a maintenance person, saw me and asked if I needed help. Naperville Jeep has a very high standard of customer service and it is part of the DNA of the dealership. Exceptional... More

Purchase of my new Jeep Cherokee I would total recommend this dealership to anyone looking for a new car. I was in on a Saturday and just looking around to see what they had and a sa I would total recommend this dealership to anyone looking for a new car. I was in on a Saturday and just looking around to see what they had and a salesman asked if he could help and I said I was just looking and they left me alone which was refreshing nothing is more annoying then someone following you around hounding you. Once I have decided on a car I liked I asked for help and Tom came out to help I needed to bring my husband back and the Jim Szatkowski "Ski" helped me since Tom has then gone on vacation. I really enjoyed working with Ski he was very polite fun to talk to and not being pushy. I will recommend this dealership to my friends and co workers. Ski was just great and I believe I got a great purchase. Keep up the great work! More

easy process my experience was efficient an painless. I felt like I was given the best opportunity to buy the car I was looking or and had no hassle. Ski did his b my experience was efficient an painless. I felt like I was given the best opportunity to buy the car I was looking or and had no hassle. Ski did his best to accommodate me and he did a great job More

Worst service department So let me start by saying as of today's date still not fixed after 8 times of service for the same thing . Bought my jeep brand new in Feb.28th 2016 i So let me start by saying as of today's date still not fixed after 8 times of service for the same thing . Bought my jeep brand new in Feb.28th 2016 in early March I had my first service call for a bad radio static they said there were some updates so that should fix the problem ! Nope still the same . Other thing I had mentioned in the same service call was noise from the driver and passenger doors , and also from the front dash every time I hit the gas , well Roland told me the noise was from my after market wind defectors ( whether tech ) same ones the use . I asked if they looked at the doors he said no , well did you test drive it ? Ummm no so how the xxxx can you say it's from that ? They will use and excuse to not repair , no 6 months later I'm still fighting to have it fixed but now I had after market ( they like them words ) lights installed in July just brought my car in for the same reasons as before and now their saying the noise isn't covered because I installed them !!!!! ARE YOU KIDDING ME . The lights are no drill 6inch 1/2 inch thick neon lights that are just stuck up there with a glue . Each person in the service department are useless along with Tim McKay acts like he has no idea what's going on , even though I've been dealing with jeep Corp for 5 months and they've called him a few times but when face to face Tim acts like he's never spoken to anyone about your issues . Next step is legal action maybe then they'll put a little effort into my truck More