Castle Chrysler Dodge Jeep RAM of Naperville

Worst service department So let me start by saying as of today's date still not fixed after 8 times of service for the same thing . Bought my jeep brand new in Feb.28th 2016 i So let me start by saying as of today's date still not fixed after 8 times of service for the same thing . Bought my jeep brand new in Feb.28th 2016 in early March I had my first service call for a bad radio static they said there were some updates so that should fix the problem ! Nope still the same . Other thing I had mentioned in the same service call was noise from the driver and passenger doors , and also from the front dash every time I hit the gas , well Roland told me the noise was from my after market wind defectors ( whether tech ) same ones the use . I asked if they looked at the doors he said no , well did you test drive it ? Ummm no so how the xxxx can you say it's from that ? They will use and excuse to not repair , no 6 months later I'm still fighting to have it fixed but now I had after market ( they like them words ) lights installed in July just brought my car in for the same reasons as before and now their saying the noise isn't covered because I installed them !!!!! ARE YOU KIDDING ME . The lights are no drill 6inch 1/2 inch thick neon lights that are just stuck up there with a glue . Each person in the service department are useless along with Tim McKay acts like he has no idea what's going on , even though I've been dealing with jeep Corp for 5 months and they've called him a few times but when face to face Tim acts like he's never spoken to anyone about your issues . Next step is legal action maybe then they'll put a little effort into my truck More

Outstanding experience from start-to-finish! Bob Williams is a great salesman. He also knows the financial piece of the organization quite well. He worked with my wife and I on the trade-in of Bob Williams is a great salesman. He also knows the financial piece of the organization quite well. He worked with my wife and I on the trade-in of my 2009 Challenger and the purchase a new 75th Anniversary Edition Jeep Wrangler. I gave him a beautiful Challenger RT and he set me up with the best Wrangler on your lot. Everybody wins! Let's just call Bob the "Everybody Wins Guy"! More

Nothing Beats Chrysler Jeep Dodge RAM For all my vehicle purchases, I've never gone to any other dealer but Chrysler Jeep Dodge RAM. My sales associate was very helpful upon entering the d For all my vehicle purchases, I've never gone to any other dealer but Chrysler Jeep Dodge RAM. My sales associate was very helpful upon entering the dealership. I got immediate help and was taken care of like every customer should. Ski was my sales associate and took the time to answer all questions that I had and was very patient. I recommend Ski for any future business! More

Great experience So happy we decided to trade in our Jeep here for 2 cars. The whole process felt so easy and relaxed even though it was a busy day. (Labor Day). They So happy we decided to trade in our Jeep here for 2 cars. The whole process felt so easy and relaxed even though it was a busy day. (Labor Day). They were flexible and actually listened to what we wanted. I felt genuinely cared about. More

Jeep Wrangler Purchase Worked with Bob Williams to purchase a Jeep Wrangler for my family and found the perfect vehicle to meet our needs. Bob was great to work with and I Worked with Bob Williams to purchase a Jeep Wrangler for my family and found the perfect vehicle to meet our needs. Bob was great to work with and I would recommend him highly. More

Just what I was looking for! I came to this dealership to check out some dodge charges and immediately found the car I was looking for. Bob Williams helped me out right when I wal I came to this dealership to check out some dodge charges and immediately found the car I was looking for. Bob Williams helped me out right when I walked in and was super friendly. He really took the stress away from buying a car, especially for a first timer. At first I wasn't sure if I was ready to buy it, but after talking for a good 10 minutes of talking I new I wanted to walk away with the dodge charger. Excellent service and selection of cars! If you are looking for a good dodge, go to this dealer and hopefully get Bob as your salesman. More

Ask for "Ski" Overall, our experience with this dealership was good, but we lucked out by getting "Ski" as our salesman. He was great to work with, and at no point, Overall, our experience with this dealership was good, but we lucked out by getting "Ski" as our salesman. He was great to work with, and at no point, did we ever feel like we were being "sold" to. More

Reasonable, easy-going folks to do business with Dana was friendly and authentic in her interaction with us. She knew the features of the vehicle well and we felt confident in her ability to do right Dana was friendly and authentic in her interaction with us. She knew the features of the vehicle well and we felt confident in her ability to do right by us as customers. Sh didn't disappoint us. We would recommend Dana to anyone looking to get a fair deal done courtesously. More

Easiest car buying experience of my life The entire car buying experience can often bring stress, this was NOT the case with Bob Williams at Naperville Jeep. Bob was extremely knowledgeable The entire car buying experience can often bring stress, this was NOT the case with Bob Williams at Naperville Jeep. Bob was extremely knowledgeable about all of the vehicles on his lot and genuinely cares about his customers. He is a great salesperson and has more hustle than anyone I have ever seen. The car buying process was smooth, pressure-free, and I was pleased with every part of the experience. More

Best Car Dealer Ever! From the moment my sales representative (Jim Szatkowski) greeted us until we drove off with our new Jeep Renegade, we had an amazing car-buying experi From the moment my sales representative (Jim Szatkowski) greeted us until we drove off with our new Jeep Renegade, we had an amazing car-buying experience. Jim dutifully and expertly answered all of our questions (we had numerous questions) and got us the best deal possible. We are extremely satisfied with the vehicle, the sales encounter, and the rest of the staff that assisted us through the transaction. Additionally, the entire transaction including the test drive took only three hours. Amazing! We even needed to stop and get gas in the Jeep before the test drive. Jim and his staff treated us respectfully, kindly, and assured that we were happy with the buying process from start to finish. I would highly recommend working with Jim Szatkowski if you are interested in a new vehicle. My wife and I are thrilled and will be purchasing our next vehicle from Jim Szatkowski at Naperville Chrysler Jeep Dodge RAM. We could not be happier! David and Jeny Pagano More