Castle Chrysler Dodge Jeep RAM of Naperville

Liars Keep driving and you will thank me,they lie and mislead you.I just bought a Honda last october and wrote a review here.best car buying experience I've Keep driving and you will thank me,they lie and mislead you.I just bought a Honda last october and wrote a review here.best car buying experience I've had, this place is the complete opposite. They are the serpents you read about in the bible More

Awesome Sauce!!!!!!!! I called several Jeep dealerships prior to going to Naperville Jeep and I was not thrilled with my experiences. All that changed when I worked with D I called several Jeep dealerships prior to going to Naperville Jeep and I was not thrilled with my experiences. All that changed when I worked with Dana, John and the finance manager. My sales person, Dana was very knowledgeable and friendly and she made it so easy to purchase my new Jeep. John, the sales manager, and the finance manager were also great. I highly recommend Naperville Jeep and their friendly, no-nonsense staff! More

Great experience, awesome salesperson Rob Goldman, thanks for your patience with us while deciding on a vehicle. I really appreciate your willingness to spend as much time as you did goin Rob Goldman, thanks for your patience with us while deciding on a vehicle. I really appreciate your willingness to spend as much time as you did going back and forth with me via email and at the dealer. I kept telling my mom that you have the patience of an angel. This is the reason I came back yesterday. Being in sales myself, I appreciate your efforts in just making sure that we were happy with our purchase. Naperville Jeep is very fortunate to have such a wonderful and caring salesperson. More

New jeep Loved that my questions were answered and didn't feel like I was being pushed by salesman. Handling of paperwork and delivery was seamless and fast Loved that my questions were answered and didn't feel like I was being pushed by salesman. Handling of paperwork and delivery was seamless and fast More

Smooth, no problems Bob Williams was our salesman. Everything went smoothly. Transaction moved along with out much delay. This is our local dealership and I wanted to s Bob Williams was our salesman. Everything went smoothly. Transaction moved along with out much delay. This is our local dealership and I wanted to support our local business. More

Professional and easy car buying expereince We were about to buy a competing brand of vehicle at a different dealership when the manager starting pulling the typical buying/pricing/make-you-wait We were about to buy a competing brand of vehicle at a different dealership when the manager starting pulling the typical buying/pricing/make-you-wait crap. We walked out on him in mid-negotiating due to his xx and inability to solve simple issues. Went to Naperville Jeep and met sales rep Sam LaMargo who was extremely knowledgeable, professional and patient with us as we looked at the Renegade model we were interested in. It didn't have some of the options we wanted and Sam instantly suggested ways to solve for that unlike the other dealership. We took the Renegade on a nice test drive and loved the way the car handled. We were concerned with some of the reviews we had seen regarding the power of the transmission but found the vehicle handled beautifully. Sam worked with us on the price without the "let me check with my manager" xx and made the process very easy with zero pressure tactics and xx like the other dealership. So now we are enjoying our new Renegade. All-in-all, a very easy car buying experience due to Sam. More

Nice and easy process We bought a brand new minivan (2017 Chrysler Pacifica) from Ski in a couple of hours. He was very easy to work with, answered all our questions, no p We bought a brand new minivan (2017 Chrysler Pacifica) from Ski in a couple of hours. He was very easy to work with, answered all our questions, no pushiness. Very happy about our purchase! More

Naperville Jeep, Bob Williams best salesman of the decade. I've purchased many new cars from dealerships from all over the country as I've lived a lot of places. From the hill country of Texas, to the mountai I've purchased many new cars from dealerships from all over the country as I've lived a lot of places. From the hill country of Texas, to the mountains of Denver, to the swamps of South Carolina, and here in Chicagoland. I've purchased BMW's, Infinity, Nissan, DCM GST, Chevy's,, a Mercury, Jeeps, Jeeps, Mopar, Challenger(s), and Jeeps. I arrived at the Naperville Jeep due to a price I saw on the internet which was very competitive with ALL other dealerships. I got there an hour before closing but was on the fence. I had a nice trade which I was still happy with, low mileage, clean, wasn't even sure if I'd trade it. Prior to arriving I contacted a sales manager as I usually prefer not to deal with salesman. However he said I was in good hands and referred me to BOB WILLIAMS. I was skeptical but upon arrival, Bob met with me right away and down to business we went. He literally was running back and forth once we began to discuss my needs, seriously running....he was very attentive and was able to find the exact vehicle I was looking for amongst the hundreds in their inventory. This part was seamless. Even after nailing the vehicle he went above and beyond to show me other vehicles some less some more to ensure it was the one. All my questions and concerns were immediately addressed, I am not an easy sell and usually agitate salesman with my challenging attitude, he wasn't shaken and maintained a very professional attitude. He did not hurry me or become argumentative about the price, sell, or time it was taking. BOB is from a time forgotten, new salesman can learn a thing or two from him. A humble respectable salesman who has the experience and knowledge to take care of his customers. When it came down to haggling, he is an artist, I actually enjoyed his method and it was more like watching a surgeon than some crazy dance. So here it is and hour after they close and he was in no hurry, three other staff remained after they closed just in case the sale was finalized. So I shake his hand without a second though as the deal was too good to pass up. After that point all the professional staff patiently waiting were right there to help close the deal. It was honestly the best buying experience I have ever had. Even if your not certain, don't like the haggle, this is not only an outstanding dealership but if you get the chance to have Bob help you, you won't regret it. More

Sales deception with pushing extended warranty Be aware they will deceive you with the extended warranty and GAP protection by putting it into your loan agreement. The costs are astronomical and th Be aware they will deceive you with the extended warranty and GAP protection by putting it into your loan agreement. The costs are astronomical and they will not disclose the total amount up front but how much it costs in monthly payments to dupe you. BEWARE!!! I attempted to request them to remove those charges after signing the contract the very next day, signed it after closing hours and they said too late like they got me and unwilling to make it right for me. They said I need to cancel it with the bank which I found extremely odd. They also want you to agree and sign for arbitration giving up your right to sue them in court should anything arise. I'll live and learn on that one, no other dealer EVER did that to me buying new or used this is a first and last! Wonder what they would of done if I flat out rejected it? Not sell the car to me? Fine no problem, dealers are a dime a dozen. More

Bob Williams. Super Salesman Second time I have purchased from Bob Williams. Great man to deal with. Highly recommended by this local fireman. A+++++ for Bob. Very satisfied Second time I have purchased from Bob Williams. Great man to deal with. Highly recommended by this local fireman. A+++++ for Bob. Very satisfied repeat customer More