Castle Chrysler Dodge Jeep RAM of Naperville

Exceptional Female 1-ton truck buyer finally taken seriously and treated with respect! Been to (and walked out of) more than a few dealerships before I found thi Female 1-ton truck buyer finally taken seriously and treated with respect! Been to (and walked out of) more than a few dealerships before I found this one. Naperville Chrysler Jeep Dodge RAM was superior. Chris made sure everything on my order was accurate and made the truck-buying process a pleasure. I really appreciated his professionalism, knowledge, attitude, thoroughness, and friendliness. RAM should get him to train the other dealerships on how to treat women truck buyers. Looking forward to taking delivery on my 2016 RAM 3500 Black Appearance Group truck. ;) More

Amazing experience!! "Ski" was amazing to work with! I test drove the Renegade, with the intention of buying in a few weeks. After some car trouble with my current car tha "Ski" was amazing to work with! I test drove the Renegade, with the intention of buying in a few weeks. After some car trouble with my current car that day, and finding out that Jeep had a deal that ended that same day...we quickly moved on buying the car. He was great to work with, and made the process very easy! Everyone I encountered throughout my three trips to the dealership that was was extremely nice and helpful. I called Ski a few days later with questions about the car, and he was extremely prompt in getting back to me! We would work with him again and return to the dealership! More

Dodge Charger "Ski" our salesman was very helpful in our decision making when leasing the Dodge Charger. Thanks Ski for your assistance and knowledge about the Dodg "Ski" our salesman was very helpful in our decision making when leasing the Dodge Charger. Thanks Ski for your assistance and knowledge about the Dodge products. More

My first car purchase. I have never purchased a car from a dealership before. The help I got at this dealership was stress free, they asked me what I wanted, and they made I have never purchased a car from a dealership before. The help I got at this dealership was stress free, they asked me what I wanted, and they made it happen! Jim "Ski" was great! The moment I shook his hand, I felt like we were friends. He was very knowledgeable about all of the cars on the lot, and gave me the exact car I was looking for! The whole staff (from whom I met) Cheryl, and Dan in financing, were very friendly, and work very fast to get you out on the road in your new car! I will say I was nervous about buying my first car, this dealership made it a pleasure! Will recommend to friends and family!! More

Nothing was difficult Ski was very helpful from the beginning of our visit right through to the end. He provided information when we asked and highlighted some information Ski was very helpful from the beginning of our visit right through to the end. He provided information when we asked and highlighted some information that we might not have known just from doing our own research. He never pushed or made us feel like we were under the gun to make a decision. We didn't make a purchase on our very first visit but we didn't hesitate to go back to him once we thought some of our new found information through. Although we don't plan on buying a new vehicle again for at least 5 years, we will definitely check in with him first! More

Don't bother with any other JEEP or DODGE dealer AROUND!!! Chris Olsen and David Foland were simply AWESOME. Made the car buying experience easy and seamless! True to their word and moved things along to not m Chris Olsen and David Foland were simply AWESOME. Made the car buying experience easy and seamless! True to their word and moved things along to not make it any longer of a process than need be! We will be sure to spread the word! Like the title says....Don't bother going to any other dealers! They will waste your time! NAPERVILLE is the way to GO! More

was good ski was great , feel like i could have gotten better rate on loan through IFDA credit union.that is on me though .over all was a good experience. ski was great , feel like i could have gotten better rate on loan through IFDA credit union.that is on me though .over all was a good experience. More

Wonderful experience Reid Levin listened to our needs and found the vehicle that we purchased that day. Staff followed up to make certain we were happy and were there for Reid Levin listened to our needs and found the vehicle that we purchased that day. Staff followed up to make certain we were happy and were there for us. More

Professional, courteous, incompetent I brought my 2010 Chrysler Town & Country (with 73,000 miles on it) into their service department for a transmission inspection 4 days prior to a 2,50 I brought my 2010 Chrysler Town & Country (with 73,000 miles on it) into their service department for a transmission inspection 4 days prior to a 2,500 round trip to Florida. I had them perform their recommended transmission fluid flush operation on the vehicle for $200. On a Saturday morning (the day before the trip was to commence,) I discovered a puddle of transmission fluid on my garage floor. I called them and was advised to bring the vehicle in immediately for service. They discovered a leaking axle seal, and told me that the repair should take 90 minutes. Thirty minutes later, they told me that the axle bolt on my 5 year old car could not be removed without destroying the axle, so a new axle had to be ordered and the car would not be ready until Monday afternoon. They replaced the axle at no charge to me (100,000 mile warranty) and I was able to leave on the trip to take my son to college. During the trip down to Florida, I began to notice that the transmission was having difficulty shifting from first to second (and vice versa) and that the torque convertor clutch was banging and shuddering after coasting down to about 5 MPH- and again upon acceleration after coasting or slowing down in stop and go traffic. This misbehavior became more dramatic as the trip progressed, and was impossible to miss by the time I returned to Naperville. I drove the vehicle back to their shop the day after I got back to town- with the banging and shuddering happening all the way to their service door. I described the problem in detail to the service writer- and they kept the car for two days before telling me that they 'could not duplicate the problem'. I picked up the vehicle- only to have it bang and shudder all the way home. Subsequent calls to the dealership have not been productive. I have owned Chrysler products for the last 30 years, - including 4 minivans - and I really expected more from this dealership. It is nice that they are polite, that their facility is clean and that they have good intentions---- but it is totally worthless if they cannot troubleshoot and solve an obvious problem in one of the products that they sell hundreds of ---and that they boast having factory training to repair. More

Car Buying Made Easy!! We found our Jeep online at the Naperville CJDR. When we went to look at it, "Ski" had it already out in front of the dealership. He was very infor We found our Jeep online at the Naperville CJDR. When we went to look at it, "Ski" had it already out in front of the dealership. He was very informative and helpful, making our decision easy. We appreciated "Ski" not being your often "pushy" salesperson. Instead, he made the entire process a smooth event. Thank you, :Ski". More