Castle Chrysler Dodge Jeep RAM of Naperville

Worst Salesmanship I spent the majority of last Saturday visiting several dealerships with my daughter in search of a new vehicle for her upcoming birthday. I purposely I spent the majority of last Saturday visiting several dealerships with my daughter in search of a new vehicle for her upcoming birthday. I purposely left Naperville Jeep for the last stop as my daughter had shown an interest in several of the Jeep models and if we found what she was looking for I would purchase it that day(She was unaware of this). Upon arriving at the dealership we were met in the lot by a salesmen named Dale G. He had asked us what model we were looking for and the time frame we were looking to buy. I told him the two types of vehicles and would be looking to purchase by the end of June( I did not want to reveal the potential surprise). He proceeded to show us several different options. I then asked him to if we could test drive the vehicles. Here is the dialog that took place. Dale: "She can't drive the vehicle" I responded: "I will drive it she can sit in the front seat to get an idea of how the vehicle rides" Dale: "Well you are not purchasing a vehicle for 3-4 months I don't think we should waste the time and test drive it right now" With a shocked look on my face I turned to my daughter indicating it was time to leave as Dale had no interest in helping us. As we heading back to my car, Dale started talking about some used car options, at that point I turned him out and we got in our car. My daughter turned to me and said, "how is he going to sell anything if he doesn't let people test drive the cars" The one positive thing that came out of this was it taught my daughter how not to treat a customer, thanks Dale. Needless to say we did not and will not by a vehicle from this dealership, my daughter has relayed this story to all of her friends that are also turning 16 in the near future and I will be using this story with my own sales reps as an example of the worst salesmanship I have seen in a long time. More

amazing sakes and support staff ready and wIllinois. This dealership had been a true blessing to someone like me. Within 4 months if having my bankruptcy discharged, they had me in a vehicle. 1 year (to This dealership had been a true blessing to someone like me. Within 4 months if having my bankruptcy discharged, they had me in a vehicle. 1 year (to the day) after that, I was back in dealing with ski and Tommy again, and this time hot in to what I wanted back with a great finance company. I'll recommends this dealer to anyone and everyone that will listen. Kudos abs thank you again. More

New car experience By far one of the best new car experiences that I ever had. It was a real pleasure dealing with Ski. I would highly recommend this dealership to every By far one of the best new car experiences that I ever had. It was a real pleasure dealing with Ski. I would highly recommend this dealership to everyone that I know that's looking for a new vehicle. More

1st Good Experience buying a car Worked with Chris Olson and had a great experience. Was very pleased with his professionalism and honest approach. No hassling in the purchase eithe Worked with Chris Olson and had a great experience. Was very pleased with his professionalism and honest approach. No hassling in the purchase either. For the first time ever, I can recommend a dealership that I trust and would return to! More

New Jeep Cherokee Trailhawk Our salesman Jim "Ski" Szatkowski was excellent to work with. His many years in the business really shows and he is one of a kind. "Ski" really worked Our salesman Jim "Ski" Szatkowski was excellent to work with. His many years in the business really shows and he is one of a kind. "Ski" really worked hard to get us a great deal and made our experience in purchasing our Jeep better than many other dealerships around. Thanks again for making our dream of owning the Trailhawk come true. More

Joining the World of Jeep We worked with Jim "Ski" Szatkowski on our Wrangler deal and were pleased at how smoothly everything went. As they say in the movie Casablanca, "Thi We worked with Jim "Ski" Szatkowski on our Wrangler deal and were pleased at how smoothly everything went. As they say in the movie Casablanca, "This could be the beginning of a beautiful friendship." As a Veteran, it was important to me to purchase an American vehicles and Jim "Ski" helped make that possible. More

New Jeep Great Experience!! I was in for service on my 2013 Jeep and they worked with me to trade it in for a 2015 that I fell in love with. Great Experience!! I was in for service on my 2013 Jeep and they worked with me to trade it in for a 2015 that I fell in love with. More

Just terrible I waited over 30 minutes to test drive a Jeep Renegade that I had called and scheduled to do. I told the guy helping me that I didn't know if I was go I waited over 30 minutes to test drive a Jeep Renegade that I had called and scheduled to do. I told the guy helping me that I didn't know if I was going to purchase anything, and he said he wasn't going to waste his time on a test drive when he could get a for sure sale from someone else. i walked out and called the manager. They lost a sale More

"Third Time was not a Charm" I have visited this dealership a few times, and each time Reid had greeted us. This last experience will be the "Last Time" I attempt to purchase a v I have visited this dealership a few times, and each time Reid had greeted us. This last experience will be the "Last Time" I attempt to purchase a vehicle at this dealership. Unfortunately, we arrived about 45 minutes before closing time. There were 2 vehicles that we wanted to test drive. Reid informed us that due to insurance liability, we wouldn't have time to test drive both vehicles and pick one. In all my car buying years, I have never heard that before....Usually a salesperson wants your business and will take the time to sell a vehicle. The entire experience was extremely rushed and unnecessary. The good news is I loved the 2015 Dodge Charger and I will be buying one. The bad news it will not be from this dealership. I will find a dealership who wants to take the time and allow me to enjoy the car buying experience. More

Happy from Start to Finish Jim "Ski" Szatkowski was professional as soon as I walked in & was extremely polite, professional & helpful. "Ski" was prompt in showing me the vehicl Jim "Ski" Szatkowski was professional as soon as I walked in & was extremely polite, professional & helpful. "Ski" was prompt in showing me the vehicle I was interested in & was willing to negotiate based on my budget. Wait time for writing up deal & financing process was reasonable. "Ski" walked me through entire process & also took the time to go over all the vehicle features once I purchased vehicle. "Ski" also took the time to follow up with me 2 days later to see if I had any questions & how the vehicle was driving. Truly happy with my entire experience. Thanks "Ski". More