Castle Chrysler Dodge Jeep RAM of Naperville

Just terrible I waited over 30 minutes to test drive a Jeep Renegade that I had called and scheduled to do. I told the guy helping me that I didn't know if I was go I waited over 30 minutes to test drive a Jeep Renegade that I had called and scheduled to do. I told the guy helping me that I didn't know if I was going to purchase anything, and he said he wasn't going to waste his time on a test drive when he could get a for sure sale from someone else. i walked out and called the manager. They lost a sale More

"Third Time was not a Charm" I have visited this dealership a few times, and each time Reid had greeted us. This last experience will be the "Last Time" I attempt to purchase a v I have visited this dealership a few times, and each time Reid had greeted us. This last experience will be the "Last Time" I attempt to purchase a vehicle at this dealership. Unfortunately, we arrived about 45 minutes before closing time. There were 2 vehicles that we wanted to test drive. Reid informed us that due to insurance liability, we wouldn't have time to test drive both vehicles and pick one. In all my car buying years, I have never heard that before....Usually a salesperson wants your business and will take the time to sell a vehicle. The entire experience was extremely rushed and unnecessary. The good news is I loved the 2015 Dodge Charger and I will be buying one. The bad news it will not be from this dealership. I will find a dealership who wants to take the time and allow me to enjoy the car buying experience. More

Happy from Start to Finish Jim "Ski" Szatkowski was professional as soon as I walked in & was extremely polite, professional & helpful. "Ski" was prompt in showing me the vehicl Jim "Ski" Szatkowski was professional as soon as I walked in & was extremely polite, professional & helpful. "Ski" was prompt in showing me the vehicle I was interested in & was willing to negotiate based on my budget. Wait time for writing up deal & financing process was reasonable. "Ski" walked me through entire process & also took the time to go over all the vehicle features once I purchased vehicle. "Ski" also took the time to follow up with me 2 days later to see if I had any questions & how the vehicle was driving. Truly happy with my entire experience. Thanks "Ski". More

WORST PRODUCT, DEALERSHIP AND SERVICE DEPARTMENT AVOID!! Absolutely the worst service department and vehicle you could ever buy. We purchased a RAM Promaster one year ago and over the year it has spent 71 d Absolutely the worst service department and vehicle you could ever buy. We purchased a RAM Promaster one year ago and over the year it has spent 71 days in the service department for the same issues. We opened a claim with Chrysler Corp. and the spokesperson Cynthia as well as Tim in the service department don't think that 71 days of a vehicle in service is an issue. I told them this was unacceptable and they didn't seem to think so. All they say is bring it in and we can look at it. You can only spend so much time without a work van. AVOID this dealer ship and PROMASTER VANS at all costs. We lost power to brakes several times, lost power to vehicle several times, headlights go out, wipers stop working at random times, etc. All attempts to resolve our issue with what we felt is a lemon went unresolved with the dealership and as well as Chrysler Corp. They don't stand behind their product!! More

Awesomely Dodge Ramtafic!! The experience was awesome, made my Dodge Ram purchase fairly easy. Setting apart the cool trucks and cars they have on stock. Everyone is very friend The experience was awesome, made my Dodge Ram purchase fairly easy. Setting apart the cool trucks and cars they have on stock. Everyone is very friendly, helpful and understanding on what a person needs. Salesman deserves 5 stars, thanks Chris. I love my new Dodge Ram 1500 Sport!! More

Outstanding salesman, Clean Dealership Ski was very personable and helpful. He greeted us the minute we walked into the dealership and made us immediately feel like he cared about us. Ski was very personable and helpful. He greeted us the minute we walked into the dealership and made us immediately feel like he cared about us. More

best dealer This was the best dealership around they even let me take it through the car wash during the test drive I would definitely recommend this dealer This was the best dealership around they even let me take it through the car wash during the test drive I would definitely recommend this dealer More

Great experience Went in just looking into leasing a car and ended up buying the car that I've always wanted. Ski was great, he did a fantastic job getting me what I Went in just looking into leasing a car and ended up buying the car that I've always wanted. Ski was great, he did a fantastic job getting me what I needed More

Excellent Experience I purchased a new Jeep vehicle from this dealership. My sales person was "Ski". I was very pleased with the entire purchase, and their willingness t I purchased a new Jeep vehicle from this dealership. My sales person was "Ski". I was very pleased with the entire purchase, and their willingness to make sure you have a positive experience. Ski works with you and makes you feel comfortable with the entire process, I would highly recommend this dealership and "Ski" as a salesperson to anyone looking to purchase a new vehicle of this type, More

Best Sales and Service! I purchased my Nitro from this dealership over a year ago and continue to come here for service to this day, even though I live over 20 miles away. C I purchased my Nitro from this dealership over a year ago and continue to come here for service to this day, even though I live over 20 miles away. Chris Olson was absolutely wonderful to deal with during the purchase, and went above and beyond on the date of purchase! Also, Keith Larkin has ALWAYS taken THE BEST care of me! Greatly appreciated to the whole Naperville CDJR team! More