Castle Chrysler Dodge Jeep RAM of Naperville

Overall experience Tom was great. Quick, efficient, and great to deal with. We test drove, worked out pricing, and was out of there with a great minivan. Tom was great. Quick, efficient, and great to deal with. We test drove, worked out pricing, and was out of there with a great minivan. More

Review for sales person Jim Very satisfied with the customer service and sales person. Jim was so helpful and concerned with my needs. He made sure I fully understood everything. Very satisfied with the customer service and sales person. Jim was so helpful and concerned with my needs. He made sure I fully understood everything. I was so happy to buy my car there. I would definitely recommend Naperville Dodgero all of my friends. More

New Purchase! I came and spoke to Jim "Ski" Szatkowski last week to get an idea on a Jeep model. I came back in and expressed what I was looking for and price since I came and spoke to Jim "Ski" Szatkowski last week to get an idea on a Jeep model. I came back in and expressed what I was looking for and price since I shopped around various locations. He his very friendly and helpful. He made me and my family feel comfortable. Thank you! More

Fantastic Experience All Around. Our experience with this dealership began with our conversations via phone with Ski. He was wonderfully helpful and friendly while educating us about Our experience with this dealership began with our conversations via phone with Ski. He was wonderfully helpful and friendly while educating us about Jeep's offerings. We made an appointment to come see him this weekend and as promised he was ready and waiting at our appointed time. The buying experience was quick and stress-free! We will definitely work with Ski and Naperville Chrysler Jeep Dodge RAM again next time we need a car! Thanks for everything, Ski! More

Fair and Direct My experience with Naperville Chrystler/Jeep/Dodge/Ram was positive. The dealer dealt with me in a fair manner, was clear in their communication and My experience with Naperville Chrystler/Jeep/Dodge/Ram was positive. The dealer dealt with me in a fair manner, was clear in their communication and honored their word. My sales representitive, Jim "Ski" Szatkowski make sure my family had a postive experience. More

No hassle sales, great customer service, quality cars Best car buying experience I ever had! Ski really listened to what we wanted. It was a pleasure to work with him and we would highly recommend workin Best car buying experience I ever had! Ski really listened to what we wanted. It was a pleasure to work with him and we would highly recommend working with him to all our family and friends. We left with a great quality vehicle! More

Remarkable service Walked in for an oil change, walked out with a Ram 1500. They simply make deals you can't refuse. I was 2 months away from planned purchase date and t Walked in for an oil change, walked out with a Ram 1500. They simply make deals you can't refuse. I was 2 months away from planned purchase date and they made everything work in my favor. Couldn't of asked for a better experience and more knowledgable staff. Mike seems like the kind of guy you end up buying cars from him for decades; no pressure attitude, just puts a deal in front of you that you can't pass up. I will return for my next purchase. More

Pleasant and smooth purchasing experience We saw a Jeep we were interested in on the website. We came to the dealership, and were shown three similar cars. Tom McDonald was very polite, and i We saw a Jeep we were interested in on the website. We came to the dealership, and were shown three similar cars. Tom McDonald was very polite, and informative. He was able to answer specific questions that we asked. We did not feel pressured. The department worked with us to get the low financing rate. Our finance specialist explained all details. They beat the rate of another Jeep dealer in the area. Two hours later we traded our car in, and drove home with our new car! More

Paid $1800 for nothing - car still has the same problem I paid $1800 for work that did not solve the problem. I took my Dodge Grand Caravan to the service department for smoking and overheating. They worked I paid $1800 for work that did not solve the problem. I took my Dodge Grand Caravan to the service department for smoking and overheating. They worked on the car for about a day. During the day, I received a call about the diagnosis and the cost of $1800 to repair the van. I authorized the repair. Then I received a call explaining that 6 more hours of labor was need to diagnosis the problem and that would cost and additional $700. I authorized the work. Then I was told that the additional labor was not needed and the car was ready. The service rep assured me that car was riding fine. I paid $1800, picked up the car and drove home. About a week later the car began smoking and overheating again. So, I took it back. After about 5 hours of work, they had not identified the problem and I was told that they could keep working, but I could be billed and additional $2000 for the diagnosis. Rather than leave car, I took it home. Mind you, that their initial work is covered by a 12,000 mile warranty. However, they want to continue to bill me to resolve, what the $1800 paid for.. Other than paying for a battery, I don't see what I received for my $1800. Absolutely nothing. My car has the same problem it had before I paid $1800. More

buying a jeep Our experience with our salesman - Mike Hopp - was great! He was very knowledgeable and friendly. He kept the mood light but we knew he was giving u Our experience with our salesman - Mike Hopp - was great! He was very knowledgeable and friendly. He kept the mood light but we knew he was giving us some good information. He tried his best to listen to what we wanted. We were pleased with the whole experience and we love the Jeep we purchased! More