Castle Chrysler Dodge Jeep RAM of Naperville

buying a jeep Our experience with our salesman - Mike Hopp - was great! He was very knowledgeable and friendly. He kept the mood light but we knew he was giving u Our experience with our salesman - Mike Hopp - was great! He was very knowledgeable and friendly. He kept the mood light but we knew he was giving us some good information. He tried his best to listen to what we wanted. We were pleased with the whole experience and we love the Jeep we purchased! More

Jeep Grand Cherokee "Ski" was a professional and expert sales rep, who accommodated our best interests in selecting a vehicle. This Naperville dealership is excellent, an "Ski" was a professional and expert sales rep, who accommodated our best interests in selecting a vehicle. This Naperville dealership is excellent, and highly recommended! More

Great Buying Experience! Found this dealership just by doing some research on the internet but given that I had other dealerships closer to home, I originally wrote it off. M Found this dealership just by doing some research on the internet but given that I had other dealerships closer to home, I originally wrote it off. My wife and I were passing through the Naperville area and thought we'd just stop in to check out a car that was "on the list". Footnote: been married 25 years and this is the first time my wife participated in the shopping/buying experience. Our interaction with Jim (aka "Ski") was outstanding. No pressure tactics, EXTREMELY patient, knowledgable and just a personable individual all-around. Great experience with Dave too in handling all the paperwork etc. This was the smoothest car purchase experience I've ever had. Would highly recommend. More

Repeat Customer! Time for another upgrade! Glad to be a repeat customer over the years! From the first question, to the last hand shake, my representative was able Time for another upgrade! Glad to be a repeat customer over the years! From the first question, to the last hand shake, my representative was able to help. This dealership, sales team is extremely knowledgeable. More

Very poorservice I took my 2014 Dodge ram in for its first oil change. I had a schedule appointment time of 4:30pm. I arrived at 4:21 and pulled into the '"quick oil c I took my 2014 Dodge ram in for its first oil change. I had a schedule appointment time of 4:30pm. I arrived at 4:21 and pulled into the '"quick oil change line". After waiting 1 hr and 10 mins i walked back to service and the truck was still on the rack. I had to ask the service advisor when it would be done. It was another 15 mins before the truck was done. When the truck was finished, there were oilily hand prints on the grill and door. The truck was not vacuumed or washed as promised. I will NOT be using this dealer EVER AGAIN.Very very disappointed! More

New Jeep Cherokee Everyone at this dealership was as friendly as it could get. They all wanted to make my experience the best experience. They were willing to help nego Everyone at this dealership was as friendly as it could get. They all wanted to make my experience the best experience. They were willing to help negotiate and make us happy. Ski was such a big help and he knew exactly what he was talking about and showing. He was also able to give his honest opinion with certain questions we asked and it was very helpful! More

New Car Purchase This is my third purchase from Naperville Jeep. I would recommend others to use your dealership for both sales and service. Jim was knowledgable ab This is my third purchase from Naperville Jeep. I would recommend others to use your dealership for both sales and service. Jim was knowledgable about the vehicle we were interested in and help us in the decision making process. More

Good Service I was pleased to be able to drive away with exactly the Jeep Grand Cherokee I wanted shortly after I gave my checklist to the sales representative. Go I was pleased to be able to drive away with exactly the Jeep Grand Cherokee I wanted shortly after I gave my checklist to the sales representative. Good experience; pleasant sales force. More

Excellent buying experience I thought I was in the market for a jeep so I stopped by one day just to see what they had. Mike enthusiastically explained all models, including the I thought I was in the market for a jeep so I stopped by one day just to see what they had. Mike enthusiastically explained all models, including their pros and cons. When I said I didn't want a test drive that day, but wished to return in 3 days with my wife, he exerted no pressure, but instead gladly set up an appointment. The test drive day came and within 2 hours we were the proud owners of a 2015 Jeep Cherokee (1st 2015 they've sold). Mike and his entire team made this one of the most pleasant car buying experiences I've had. More

Great service and a great deal. I got a great deal on my 2011 Chevy Silverado Z71. I will definitely go back to them again. and a great deal. I got a great deal on my 2011 Chevy Silverado Z71. I will definitely go back to them again. More