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Castle Chrysler Dodge Jeep RAM of Naperville - Service Center

Naperville, IL

4.1
248 Reviews

248 Reviews of Castle Chrysler Dodge Jeep RAM of Naperville - Service Center

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March 26, 2024

Took my RAM 1500 in for 30,000 mile service today. Great experience. Anthony was tremendous to work with. Explained what needed to be done and what didn't. Very professional and courteous. Today was d More

by 1500owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Pascente
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March 21, 2024

I will not do business with this establishment ever again. As a customer I was misled by my service writer. More

by Mrwatts0723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
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March 20, 2024

Easy in and out for a key fob program. Always kind, and courteous service. It’s my goto service for JL Rubicon More

by bbakkemac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Helpful
March 19, 2024

I brought my Jeep in for maintenance today. Service representative Kayla kept me informed throughout the process and was knowledgeable and professional. Outstanding customer service! More

by Mr G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Jones
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March 16, 2024

It took me three months to fix my problem, even so the service manager ignored me, his name is Mario More

by Carlostruck1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gaby 5 stars
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Helpful 1
March 15, 2024

Although the pricing for hourly rate seems extremely high, the service I received from Anthony was one of the best I experienced More

by Dlaze73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Pacente
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Helpful
March 01, 2024

Great service experience from the beginning to the end, as well as the follow up! More

by Kelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario and Mike in Service
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February 28, 2024

They did a great job and I got my jeep back sooner than I thought I would. More

by dtyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Foland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 26, 2024

Love going to them for all my car need they answer all my questions great customer service More

by Savvy5bp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Pickell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario
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February 20, 2024

Was easy to get an appointment, got quick feedback on the car and confirmation that they had the part and that work would be done same day. More

by daniel.wandolowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
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Helpful
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